Josh and team were efficient, communicative and friendly. We love our new deck! Highly recommend.
Our project was to remove and replace a 32-year old cedar 2x4 deck of approximately 670 square feet. We received estimates from 3 companies, with each one having a different approach and preferred materials. When comparing apples-to-apples (materials, components, design) the cost estimate provided by JTR was the lowest and the best. JTR is unique because Josh is not only the owner but is also the one who builds the deck, along with his very capable assistant Darren. There aren't different people who provide the estimate, oversee the project and build the deck: It's all done by Josh and he is truly a Master at building decks. They build a very solid, great looking deck and they put extra effort into making sure that it is done right and the customer is satisfied. We are very happy to have our deck built by JTR Construction.
I highly recommend going with Josh (JTR) for your new deck. Josh built our family the most beautiful deck out of English Walnut Azek and he did it at a cost that was unmatched by 4 other highly rated local portland deck companies. Literally 25% off the other bids! I would shake the hand of anyone who could build a more stable, precise, cleaner looking deck. He did not cut corners, dug deep footings and used a lot of cement, fully flashed the entire rim, replaced all my cedar siding and left me with minimal paint touch-up. He addressed all of my questions along the way. His communication was great the entire job. He and his crew were on time from start to finish and cleaned up the job site as if they were never here. I not a huge reviewer online, but Josh went over the top and we hope to enjoy this deck for many many years to come. Thank you Josh and team for your hard work!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JTR Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys