It's amazing that having a new tub makes you feel like you have a new house even when you've lived there for 39 years!
I was very satisfied, no doubt about it.
Areas Of Satisfaction - I was most satisfied with their professionalism and attention to details. The installer was very client oriented. He was very considerate.
They did a good job!
Areas Of Satisfaction - They did what I asked them to do and getting the new bath installed was very satisfying
Recognized Excellence - Anthony, the installer, did a great job.
Additional Comments - I was well satisfied with the job.
Courteous team and very professional!
Areas Of Satisfaction - Quality of work and beauty of the finished product
Recognized Excellence - In home representative
Recognized Excellence - The manager was exceptional.
Areas Of Satisfaction - I am most satisfied with the speedy installation. They kept it clean.
Areas Of Satisfaction - I was satisfied with the workmanship and the quality of the product.
They left dust behind but the installation was good.
Areas Of Satisfaction - I was most satisfied with the shower.
Recognized Excellence - I would like to recognize my installer for his exceptional service. I was impressed by how everything came together.
Areas For Improvement - The right company at the right place at the right time.
Areas Of Satisfaction - I was satisfied with the speed which they came out and did the estimate and took the order and turned it around in probably half the time they said it would take to get everything together for installation. It didn't take the 2 days. The young man did a great job, very personable, neat, clean and job site looked great when he finished everything. They fulfilled all promises and we'll see how the product holds up and see how the warranty stands up as we go along.
Recognized Excellence - The people we came into personal contact with. The salesperson Terry was very personable. He did a good job measuring. He presented the product well and found the product to suit our needs. The installer worked hard and got everything squared away and cleaned up.
Referrals - We are new to the area so don't know a lot of people and if we come in contact with people we will send them their way. If they want to send me an email with something I will post on my neighborhood site.
Areas Of Satisfaction - The overall look is fantastic!
Recognized Excellence - The salesman was really good.
They have done a wonderful job.
Areas Of Satisfaction - I was satisfied with everything.
Recognized Excellence - I would like to recognize Bingham for her exceptional service.
Areas Of Satisfaction - I was most satisfied with the whole process. I also have been enjoying my new bathtub it is wonderful. It is also easy to match accessories with.
Recognized Excellence - Yes, James I really enjoyed him coming to my home and communicating with me.
Areas Of Satisfaction - I was satisfied with the shower and the way it looks. I am also satisfied with the installation and the new materials.
They were very professional.
Everything was done right!
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Areas Of Satisfaction - It didn't take them long and they did the job. It looks good.
Recognized Excellence - Terry Crews seems to be pretty good. I appreciate what he did.
Areas Of Satisfaction - Professional workmanship
Areas Of Satisfaction - I was most satisfied with having the shower completed.
Recognized Excellence - I would like to recognize the installer, Andrew, for his exceptional service.
Areas Of Satisfaction - I was most satisfied with Terry Crews. He was quite knowledgeable about the process and the VA dealings.
They were very professional and prompt.
I was very satisfied with NewBath Alabama!
I am enjoying the bathroom and NewBath Alabama is very professional.
They did an excellent job!
Areas Of Satisfaction - I was most satisfied with the fact they came early than the purposed date and got the job done early.
Additional Comments - It was a good experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NewBath Alabama as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys