A one-day project has now turned into a four-day project. The measurements were taken inaccurately, forcing me to make a decision I was not prepared to make. The sides of my shower are now smaller than the original shower, and no resolution was offered to me. I want to meet with Katie Depaola Silverman, who creates the advertisements and is a part-owner.

The initial consultation was very informative and professional. Very satisfied with the workmanship of our shower remodel and the workmen were great.

They communicated extensively every step of the way. They let me know when materials were being ordered, checked with me to make sure the materials were correct. They even changed a material finish in one of the phone calls.

Overall workmanship. Now that I have had a chance to really look at the workmanship, there are several areas that could have been better. Also lack of choices for vanity and hardware. If this not an area that Long wants to explore then advertise tub to shower conversion only. I feel like I settled for less than I wanted because the price was better than another contractor quoted.

Contract signed 05/30 for new shower that needed to be installed by 06/19 for new tenants. The Good: Materials arrived in time for 06/14 install by hardworking, professional install team that took 10 hours. A major piece was missing and LH made sure the part was delivered to complete the job. The Bad: Install team improperly installed the shower door that tenants flagged (+ for some reason install team moved the wall towel rack). The Good: LH complied with warranty; LH repair fixed the shower door, installed a bumper, and moved the towel rack back where it belonged on 07/16. The Bad: Installing the bumper created a gap in bathtub tile requiring spackle/grout and relocating the towel rack requires repainting the damaged areas of the wall. We asked LH to address those issues but they never followed up as promised and we have to pay out of pocket do that work ourselves. For a $10,300 + shower we expected better.

If Long Home comes back and completes my job in a satisfactory way, I would be happy to recommend them. However, as it stands, they have not done that. Right now, I couldn't recommend them, but I would like to be able to. I'm hoping they come back to finish as soon as possible or even respond.

I get a lot of compliments on my roof; people say it is beautiful. I refused to add solar panels because of how beautiful the roof looks.

Great workmanship.

Efficiency and quality

From the Sales Rep to the Installers, everything was smooth. Communication throughout the process was excellent

I like the shower and the concept of the shower, but the customer service is the problem. It took 7 weeks to fix a leak in the shower. I wouldn't recommend them because of the poor customer service.

Their work was done in one day. The work was done very well, very efficiently. I think they did a great job.

The product wasn't any good. The base was not right and it's narrow. I do not know why it should be narrow.

I think it was more expensive than the quality of the product.

They did an awesome job.

I was very pleased with the professionalism of the people I spoke with. When I had a question there was always a follow-up with an answer.

I loved the product and the end result. The work was beautifully done. The base of the shower doesn't feel solid and it is a bit slippery.

I liked everything about the whole experience! Timely manner, knowledgeable workforce & the most beautiful quality of the product that I could have never imagined!

Job still not complete.

Process was simple and enjoyable

The workers were great. Kept everything clean and did a fantastic job.

Everyone involved from salespeople to installers were very knowledgeable, friendly and helpful.

The return calls were not very quick to come back to us. It also seemed like our contract wasn't shared or on file because we kept getting calls from others that wanted to provide quotes when we already had one

The sales team misrepresented the job. They left the drywall unfinished. I was explicitly told that all I had to do at the project end was paint. The 1-2 day job started on July 2 and 3rd. The measurement was wrong and I had to wait for it to be finished on July 22, 23, 24, and 25 th. The entire job spanned over 3 weeks and took 6 work days. I had a ripped up bathroom the entire time.

I really like the quality of products.