Kowalski Construction

Adria P.

Verified · Wittmann, AZ · Jan 15 2024

I feel this company took great care of me and resolved my problem with excellence.

Church

Verified · Sun City West, AZ · Jun 27 2023

Church on the Green had a major water leak that effected our offices. From the start of the project, Kowalski was here for us.

Cathy S.

Verified · Glendale, AZ · Jun 10 2023

Would definitely recommend Kowalski to anyone in need of an electrician, or other trades for that matter.

Jacob N.

Verified · Peoria, AZ · May 19 2023

Easy to work with!

Samantha

Verified · Phoenix, AZ · Mar 09 2023

From the time it took to complete the house repairs, the inability of my project manager to communicate effectively, and the final product, we are overall unhappy with the job Kowalski has done.

Response

Kowalski Construction Thank you for your thoughts on the project completed by Kowalski Construction. We take all comments seriously, reviewing each, taking careful consideration of concerns. Kowalski Construction’s goal is to get every customer back to pre-loss conditions as quickly as possible. Sometimes however, there are unfortunately unforeseen circumstances out of our control that can extend a project’s completion date. In this specific job and as much of the country is seeing, we had a material issue when ordering the siding back in October of 2022. At that point, the proposed delivery date was 2 months out from the order. It is important to remember that we ordered a sufficient amount of material for what the insurance approved. When it arrived, we installed the siding but was one piece short to complete the work because we ended up having to remove more than what was anticipated. We placed a second order and were given the same projection of an additional 2 months from the order date. At that point, our Project Manager ordered more than what was even called for in your insurance companies’ scope of work, just to make sure it was as close to the existing material. While we understand your frustration, it was brought to your attention that that the siding would not match since it was coming from different batches and was ordered at separate times. Your project manager even offered to paint it to give the best uniform appearance. In the end, we ended up replacing the entire side of the house’s siding to make it all uniform and since we had all the extra material. It’s important to note that each order was approved by your insurance company, and delays were noted in getting responses and approval from the insurance. Unfortunately, those delays are out of our control. In referencing communication, Kowalski notes each interaction and contact with clients in each homeowner’s account folder. Notes from your Project Manager and Kowalski staffing shows regular and consistent overall communication at each stage of the process. In addition, we are also showing weekly customer service calls, which includes a review of ongoing customer communications, contacts, issues, cares, and concerns placed in the file. At each step in the process, we assess communication and our client’s needs and no issues were ever brought to our attention during these calls. When each of our projects is completed, Kowalski creates a punch list which is always discussed with the customer, pointing out any items they would like addressed. Our Project Manager completed this punch list in a timely matter, on schedule and personally went out to the home and did a final walk through. Any items pointed out to him or that were within his control were taken care of immediately. We can assure you that no nails were left exposed. We would not intentionally or unintentionally leave a job site in that condition while you occupy the home. We apologize for any delays in your project. On each project we strive to provide 100% satisfaction. We are extremely saddened that we fell short in your eyes. It’s important to know that we always provide a 2-year warranty on all workmanship. If there is anything that we can do to remedy this situation or bring resolution to your concerns, we are more than happy to.

Elaine M.

Verified · Buckeye, AZ · Mar 09 2023

All office personnel and construction personnel were very respectful knowledgeable and helpful

Tim W.

Verified · Scottsdale, AZ · Feb 25 2023

We have retained Kowalski Construction twice and both times they did an excellent job. In the most recent project we enjoyed superb customer service from Kylee, Ted, Robert, Chris and Neomy. They were thoroughly professional on all aspects of the job, from estimating, to billing to the very high quality repairs and site cleanup. Communication was frequent and provided us with regular updates.

Mike M.

Verified · Peoria, AZ · Nov 09 2022

Good job done in a timely manner. On budget.

Karen S.

Verified · Sun City, AZ · Oct 24 2022

Following a fire at my home, the fire department called 1-800-BOARDUP to assist me. They entered my home immediately following the fire, making the site secure from anyone trying to enter my home. They retrieved my personal items that I needed to manage my daily life, and packed up my belongings, cleaned and stored them until I was able to move back in. Everyone was very caring and professional. Kowalski worked with my insurance to rebuild, and they assisted me by ordering specific finishings that suited my taste. I received frequent updates during the process that helped me feel at ease during a traumatic event. They made me feel welcome anytime that I stopped by to check on things. I even learned some things about construction that I never knew before! All of this was accomplished during the covid shutdown, making it more difficult. If anyone needs any construction work done, I highly recommend Kowalski!

Dawn F.

Verified · Sun City, AZ · Oct 07 2022

i'm happy to do a review at some point, just don't have time at the moment.

Louise D.

Verified · Goodyear, AZ · Sep 13 2022

They have been amazing. Very caring & supportive in our time of stress over losing our home to fire. Very professional & knowledgable in handling of projects. Keeps in contact with us about what is taking place which is very important.

Dale M.

Verified · Sun City, AZ · Jun 13 2022

When Ron Petty took charge of our restoration, everything was done exactly as he promised and was done with quality workmanship.

B.A.H.

Verified · Phoenix, AZ · Apr 18 2022

way too expensive-trip charge, labor charge, materials, even hauling trash - hugely marked up obviously looking for insurance payout

Response

Kowalski Construction Kowalski Construction is a family owned business that has been in business for more than 55 years and prides ourselves on our trusted and reliable relationships with our clients, our customers, businesses, governments and public safety departments all across the Valley. We are no strangers to the devastation and extra stress both emotionally and financially it can cause to someone. However I can assure you that all our pricing is in line with industry standards and approved by all insurance companies nationwide. We reviewed your account and see that you paid your billing in full and we greatly appreciate the full and prompt payment. As far as the openings you are stating were left uncovered it is our understanding that the facility was currently being demolished at the time of the fire and when asked by our trained field technician who noticed additional openings you stated the only place called to be boarded up per the fire investigator and yourself was the area in the wall. If you would like the roof taken care of we would be more than happy to dispatch out one of our technicians to evaluate the structural stabilization of the roof and see if it is something we can take care of for you.

M.J.K.

Verified · Glendale, AZ · Apr 16 2022

They did an excellent job on the house.

Concord V.

Verified · Tempe, AZ · Jan 07 2022

We recommend your company to our members.

Josh P.

Verified · Phoenix, AZ · Dec 14 2021

I wasn't going to fill this out, but you guys have been a nightmare to deal with. 1. I was going to have you guys do drywall repairs after a remediation and you could never give me an estimate or a date. A competitor did it from call to finish in less than a week. 2. After 9 months I get an invoice from you, because you couldn't get your act together and deal with the insurance company.

Response

Kowalski Construction As a family owned, A+ Better Business Bureau rated company, we feel we must set the record straight on this post. Kowalski Construction has been in business for more than 55 years and prides ourselves on our trusted and reliable relationships with our clients, our customers, businesses, governments and public safety departments all across the Valley. We are never happy to hear that a customer is unhappy with our services and always do everything we can to make it right. After reviewing this file, there are a few points we must comment on. We had our first conversation with this client on June 8th. By June 19th, within just a week and a half, we conducted an initial walk through, created the 3D digitized architecture gallery and received approval of the estimate from the insurance company. One day later, on June 20th, Kowalski Construction sent the client a contract to sign. After multiple attempts to reach the client, weeks went by with no response at all. When we were finally able to get in touch on July 2, the client informed us that he had cashed out on the insurance claim and completed the repairs himself, since they were small. Our mitigation work was copiously detailed and signed off and approved by the insurance company. Restoration and insurance companies rely on a standardized system within the industry to detail, list and approve insurance claims. We have been using this system for years and have excellent working relationships with all of our insurance companies. We’ve been honored with numerous awards for our work in this area from our industry partners including “Chrysalis Award – Decade of Excellence – Residential & Commercial” Several Ranking “Arizona Contractors #1 Restoration Contractor” and one of only a few to consistently earn “A.M. Best Recommendation” as well as “Southwest’s Top Contractors”. On August 13, 2021, we were informed by the client’s insurance company that he had been paid directly for all our mitigation efforts and that Kowalski’s payment was to be collected from the insured directly. We invoiced the insured on 8/16. Insured informed us that he had not received payment yet for the work. Due to this miscommunication from the insurance company, we then worked directly with the insurance claims adjuster on the client’s behalf to resolve this issue. After several days, Kowalski was able to get the payment that was due issued. Our goal on every job is to have happy, satisfied customers and that is how we have run our business for 50+ years. We understand that sometimes things happen and our goal is to always treat our customers like family. We are never happy to read a review like this, but feel we must respond with the facts on the details associated with this case. As we always have done, we continue to make customer service our top priority.

Cathy I.

Verified · Phoenix, AZ · Oct 28 2021

Showed up on time and did the job in a timely manner.

Shirley D.

Verified · Mesa, AZ · Sep 24 2021

All work was done lovely and, very patient with us as we panicked lol.

Chris R.

Verified · Phoenix, AZ · Sep 10 2021

Everyone involved with this project was great! I appreciated the flexibility and responsiveness while I was out of state on a wildland fire assignment. We had trust to allow the employees to work alone unattended in our home and they all proved their integrity and our trust in them! Thank you!

Florence C.

Verified · Phoenix, AZ · Sep 06 2021

I would highly recommend and will use Kowalski again myself if I ever need them.

Joseph B.

Verified · Phoenix, AZ · Sep 04 2021

They did an excellent job but they where unable to finish the job. I guess the job was to small and they had a bigger job to do that would get them more money.

Erick M.

Verified · Goodyear, AZ · Aug 27 2021

Timely, professional, quality water damage mitigation and repair.

Bryan R.

Verified · Scottsdale, AZ · Aug 27 2021

Kowalski's staff were very professional, considerate, polite and efficient. Water mitigation and restoration were excellent and reasonably priced.

Review in Phoenix, AZ

Verified · Phoenix, AZ · Aug 27 2021

This is a rental property so we were not on site while the work was being done, but Marvin keep us updated as to what he was going to do and then sent us pictures of the water damage. He then explained what was needed as to mitigating the damage. He was very helpful and did a great job.

PEM V.

Verified · Scottsdale, AZ · Aug 20 2021

Additional comments

Areas Of Satisfaction

Areas Of Satisfaction - The Kowalski Construction staff was a pleasure to work with, especially Laurel in Business Development! We were on a time crunch. They were able to assess, provide a reasonable estimate, and complete the work in perfect timing to fit our tight schedule!

About this company