All work was done lovely and, very patient with us as we panicked lol.
Everyone involved with this project was great! I appreciated the flexibility and responsiveness while I was out of state on a wildland fire assignment. We had trust to allow the employees to work alone unattended in our home and they all proved their integrity and our trust in them! Thank you!
I would highly recommend and will use Kowalski again myself if I ever need them.
They did an excellent job but they where unable to finish the job. I guess the job was to small and they had a bigger job to do that would get them more money.
Timely, professional, quality water damage mitigation and repair.
Kowalski's staff were very professional, considerate, polite and efficient. Water mitigation and restoration were excellent and reasonably priced.
This is a rental property so we were not on site while the work was being done, but Marvin keep us updated as to what he was going to do and then sent us pictures of the water damage. He then explained what was needed as to mitigating the damage. He was very helpful and did a great job.
Areas Of Satisfaction - The Kowalski Construction staff was a pleasure to work with, especially Laurel in Business Development! We were on a time crunch. They were able to assess, provide a reasonable estimate, and complete the work in perfect timing to fit our tight schedule!
Kowalski has too many changes of employees to get the job done. Work is left unfinished and PM point out errors that would cost too much to fix. I choose them because I used them when they were small but it was a mistake
See my bad experience with front line staff several months ago when she threatened me with a note to my credit report. Totally unnecessary, and certainly a deal breaker when it comes to repeat business and referrals!!
Though I was remote to the worksite Kowalski communicated well and performed their work competently.
Response time was exceptional!
Pedro was also exceptional in his response!
They are very knowledgeable about my problem and they Communicate daily as they work to resolve the problem.
I have no basis of comparison
We had a significant roof leak that we didn't catch for 2 days and notified our insurance carrier. Kowalski came to do the remediation work. Incredibly professional group, great communicators, resulting in a pretty easy process.
Right up front we were assured that when the Kowalski workers were done, we would not be able to tell that anything had been done. After spending three weeks cleaning up all the white plaster dust that was scattered throughout our home, we know that was an exaggeration.
When I called to follow up. The company did not know what I was calling about.
Their work was top quality and they conducted themselves very professionally.
Good communication and follow through
Kowalski has not done work for us. We are getting estimates at this time.
Kowalski Construction was efficient and careful during the rebuild for a fire loss. They over came many challenges with supplies being delivered due to Covid -19.
They were prompt so do the initial water damage work. I have been waiting 3weeks for them to submit repair work quote to insurance company. I guess they are not interested in someone and leave their bathroom torn apart for 5 weeks.
I was very happy with the workers. Tom and his team were a pleasure to work with, however Lothar was somewhat pushy and would come into our house without ringing the doorbell. We had our garage worked on, so no reason to come into our home without notification. Lothar also came to the job site and sat and was talking to the workers for no reason. He spent like 20+ minutes chatting when the workers should have been working. Tom has now left Kowalski, but he was a great worker and a nice personality. Lawrence who worked on the painting part of the job did an excellent job as well. Dealing with Lothar was the worse part of my experience, everyone else was great.
Seldom know the next scope of work to be done Very SLOW on repairs
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kowalski Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys