Areas Of Satisfaction - Installation very professional
K.L. Smith is a professional roofing contractor. I am completely satisfied with the job and would not hesitate to recommend them. They deploy the appropriate size team to complete the job timely and efficiently.
Areas Of Satisfaction - Very professional to work with. Came when they said, roof looks great.
Excellent service and it is refreshing to work with their qualified staff. I highly recommend K. L. Smith for your roofing project.
Areas Of Satisfaction - Communications, quality, timeliness
Absolutely stress free from the first meeting through to the final inspection. Caleb and his team are wonderful.
Areas Of Satisfaction - I was blown away with the extra care taken to protect my property and how clean everything was.
Additional Comments - A company you can truly trust.
Areas Of Satisfaction - The roof looks great, I had some questions and they came out and explained everything to me, thoroughly.
Additional Comments - I have had a lot of compliments on how great my roof looks!! Thank you all so much for using a great product and being professional and kind with any needs/questions that I had.
I am very pleased with my new roof, The whole experience was worry free for me as the company was recommended to me and the staff was very pleasant and knowledgeable about the whole process. The workmanship on the roof speaks for itself, as it is well done and looks beautiful.
Areas Of Satisfaction - I was really happy about the communication in the pre- and during roofing.
Areas Of Satisfaction - Completely satisfied with all phases of the replacement
Recognized Excellence - Everyone provided exceptional service
The crew and management team were more than patient with my situation and were there to give me peace of mind when it came to my home’s quality.
Areas Of Satisfaction - The time frame the project was done and how they even took the project at an earlier date
Part of homeowner ship is maintenance. The roof is one of the largest expenses you can incur. I shopped several companies and had estimates all over the board. KL Smith was not the most economical nor were they the highest. I was very concerned about the lower estimates that there might be a gotcha when the final bill came in. Would I recommed KL Smith... yes! Our new roof looks great.
I can not say enough good things about Caleb and KL Smith company. Honest, Professional, punctual, tedious, conscientious are just a few of their qualities. I dreaded dealing with my roof and the horrors I had heard about some of the companies. A friend of a friend gave me their name and number. From my first phone call, I was relieved and happy.
The BEST roofing company around!!!
K.L. Smith kept me informed and stuck to their schedule and pricing. The crew performing the work were efficient and quickly addressed any issues I had. In particular, I had fascia corner that wasn't lining up. They took the time to fix it before installing the roof and drip edge. It wouldn't have been as easily fixed if done after. I recommend K.L. Smith.
KL Smith is the best!! (1) Justine first visit was prompt. He explained what work needed to be done. He provided a written estimate with diagrams and pictures. (2) The delivery of materials was exactly as scheduled. (3) The installation team lead by Pedro were outstanding. The team completed tear-off, replaced bad wood, laid 41 sq of new shingles, and great cleanup. Pedro and team completed the job in 7 hours. (4) I am thankful to Ron M., who goes to my church, for recommending K.L. Smith. It was truly a joy doing business with this company. I must also say the support I received form the office was was outstanding.
Additional Comments - Will highly recommend K.L. Smith to any future contacts I might have needing roofing work.
Areas Of Satisfaction - Personalized care!
Caleb was great to work with, very reasonable and professional.
Areas Of Satisfaction - Great people to work with! Very professional!
First rate professional service starting with Justin in sales, Kamryn in the office ,and Pedro as project leader for my roof. They all listened patiently and went out of their way to resolve any issues along the way. The team went right to work with the old roof tear off, and then worked smoothly as a team through to the end of the day when they completed the roof, quickly and efficiently. They cleaned up all the debris at the end of the day, and even sealed up an area of the roof near the pool cage. The end result was a beautifully constructed roof, professionally completed. The amber shingles were a very good choice, light and reflective under the Florida sun, much cooler to the touch than the darker color I had previously. They came back the next day to finish up with the small details that other roofing companies just don't bother with. The walk-through inspection with Justin was that added bit of professional service you just don't receive from other companies. It also gave us a chance to address some concerns, and possible solutions to resolve the issue. I received the Wind Mitigation Affidavit almost immediately from Kamryn, which was a big help in getting quotes from insurance companies in replacing my current home owners policy. Thanks so much team, I will highly recommend you to anyone needing a new roof.
Great company to work with. Especially love the fact that they have been in Lakeland for such a long time and their reputation speaks highly of them.
We had the best experience working with K.L. Smith , they were very helpful and helped us thru every step.
This organization has it together! Excellent communication skills: answered all of our questions satisfactorily - we being customers who know very little about roofs. Once started, the work was completed in a timely manner. After the job was completed, they continued with excellent communication. At the end, they even went over the property with a device to assure no stray nails were left on our driveway and walkway. I recommend these folks!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of K.L. Smith, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys