About this company
K.L. Smith, Inc.
K.L. SMITH, INC. is a family owned and locally operated, specializing in residential roof replacement and repairs.
Types of work
GuildQuality surveys
Badges
Photos 63
Customer satisfaction
Of 573 customers surveyed, 396 respondedReviews 340
Of 396 respondents, 340 left a reviewRecent reviews
LEE C.
Additional comments
Quality Of Materials
Quality Of Materials - Very happy with the quality of the shingles and the piece of mind I get with them.
Problem Resolution
Problem Resolution - There have been no problems to address. The job was done right the first time.
Areas Of Satisfaction
Areas Of Satisfaction - The process was easy and painless. Their Customer Service is excellent.
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JULIE T.
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Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the staff. They were very helpful and knowledgeable.
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CLARA P.
Additional comments
Quality Of Materials
Quality Of Materials - The material use looks good quality.
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KIM S.
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Quality Of Materials
Quality Of Materials - Shingles look great
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JIM S.
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Ricky C.
All aspects great.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Personable representative and quality of work
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ELEANOR G.
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Rob D.
They were very professional, timely, and worked with our schedule.
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Mike G.
Great company to work with.I would recommend them to anyone.
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Eleanor B.
They did an excellent job the first time I used them in 1998. I imagined the same thing would happen again. I won't be around to take care of it, I'm leaving the house to my son. He saw the workers and was very impressed.
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RHONDA L.
They were very professional, and I would highly recommend them.
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ANDREW M.
K.L. Smith did an absolute amazing job on my reroof. This is now my second experience with them and I have been very satisfied with both jobs. I highly recommend going with K.L. Smith.
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LAURA K.
I am very happy with the work that K.L. Smith, Inc. did. They are very professional and the job was done quickly.
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COLIE G.
K.L. Smith was great. I highly recommend them!
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TONY D.
They are the most professional contracting company that I have ever dealt with!
MIKE E.
You will not find a more knowledgeable company than KL Smith in the Lakeland area. The salesman (James) came prepared. He was easy to talk to, listened to my questions, and gave me advice on, to name a few, number of vents I need and how the work crew was going to tackle a few spots that could be problem areas with rain if not done correctly. The work crew was here early each morning and went to work as soon as it was light enough. They were efficient and worked well together. It was obvious that this crew had been working together for a long time.
KRISTEN K.
KL Smith did nothing to address my problem. Pricing was much higher than competitors and customer service was poor.
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JACKIE M.
I was very happy with the quote process - it was very detailed with pictures of my roof and explanations of what exactly was going to be done. After completion the workers did an excellent job making sure all around the house was cleaned up.
John H.
K.L. Smith was professional, and did a good job.
Jaclyn K.
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DENISE L.
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Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with how quickly it got done.
Recognized Excellence
Recognized Excellence - I would like to recognize J.R. for his exceptional service.
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Gary G.
This is my second time using K.L. Smith and once again, they did an excellent job. I'm hoping there will not be a third time but if it is, I can guarantee you I'll call K.L. Smith. Polk Counties #1 roofer!
Sarah S.
K.L. Smith was prompt at returning my initial call and was able to schedule installation of my new roof quickly
KURT K.
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GuildQuality
Customer feedback report
