My first business experience with K.L. Smith was in 2004. I was impressed with the prompt response to my request for an estimate for roof replacement. The price was great, and the work was completed as promised in 3 days. I recommended K.L. Smith to everyone that needed a roof. I requested that K.L. Smith be hired for the roof on my detached garage in 2016. In 2022 Hurricane Ian damaged my roof on my house and I immediately requested through my insurance company that K.L. Smith be the roof contractor. Again, once the work began, it was completed as promised in 2 days. The crew was very knowledgeable and professional. Clean-up was great.

K.L. Smith Inc roof exceeded my expectations. Caleb was very professional, prompt, and courteous during the entire process .

Quality Of Materials

Quality Of Materials - Justin was fantastic. He answered all my questions. The demo crew was professional and cleaned up after the job was completed. The roof is beautiful. They also did improvements that will make the roof more efficient when it rains! Great job!

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship and professionalism of the company.

Recognized Excellence

Recognized Excellence - Justin, Pedro, Cameron and Trina ( office crew)

Additional Comments

Additional Comments - Very pleasant experience. Saved me $700 on my insurance premiums!

Quality Of Materials

Quality Of Materials - Very nice looking shingles

Areas Of Satisfaction

Areas Of Satisfaction - Workers took pride in their job and completed it in a timely fashion.

Quality Of Materials

Quality Of Materials - I am confident that K. L. Smith chooses to use this system as his committment to his customers depends on the high quality of the Owen's Corning system.

Areas Of Satisfaction

Areas Of Satisfaction - Ryan is the epitome of a contractor that you should put your trust in to do quality workmanship with professional standards and a vested interest in making sure the customer is satisfied.

Quality Of Materials

Quality Of Materials - The roof looks fantastic and I am very happy with the result

Areas Of Satisfaction

Areas Of Satisfaction - The crew was efficient, polite and communicated every step of the way

Quality Of Materials

Quality Of Materials - The shingles look very durable compared to shingles replaced very happy with new roof.

Areas Of Satisfaction

Areas Of Satisfaction - Honest and top quality product

Excelente servicio. No surprises. Good communication throughout projedt. Crew was outstanding keeping área clean as tey worked.

K.L. Smith is an outstanding comany.

Areas Of Satisfaction

Areas Of Satisfaction - The entire job.

Quality Of Materials

Quality Of Materials - Since KLSmith installed Owens Corning products I have to assume they are a quality product. I can’t say much more than that because the shingles were installed less than a month ago.

Areas Of Satisfaction

Areas Of Satisfaction - Area was kept clean. Nothing was damaged. They kept in touch with me throughout

K. L. Smith are professional and thorough, their crew and attention to details is first rate and I have confidence in the roof work they completed.

Quality Of Materials

Quality Of Materials - This gives me confidence my roof will provide many additional years of security for my home beyond what other shingles and workmanship would have provided

Quality Of Materials

Quality Of Materials - The shingles on the roof look great. The sales rep (JR) suggested the color that would look best on the house. Great job!

Areas Of Satisfaction

Areas Of Satisfaction - Kept me updated on material and work status so I could work around their schedule.

Areas Of Satisfaction

Areas Of Satisfaction - Felt like a valued customer and not just a number.

K.L. Smith, Inc was very quick to respond to my hurricane related roof damage. The process of dealing with insurance companies and hurricane related damage was daunting, but K.L.Smith made the process less stressful to deal with.

Quality Of Materials

Quality Of Materials - I really liked the warranty that came with the products selected. So far, the shingles and work on the roof have withstood two hurricanes since their installation! I'm confident in the products selected and installed on our home.

Areas Of Satisfaction

Areas Of Satisfaction - The experience as a whole was great - Caleb was very helpful, respectful, educational and was a great point person for our project. I felt very comfortable with his recommendations, assessment of the project, and he did a great job answering my many questions.

Areas Of Satisfaction

Areas Of Satisfaction - They were all very kind and very helpful. I would recommend them highly

Great experience, no hassle, nice product, second time for K.L. Smith to put a roof on my home, highly recommend!

Areas Of Satisfaction

Areas Of Satisfaction - Communication and customer service are excellent

Additional Comments

Additional Comments - Job was completed without any problem, crew manager, Pedro, was excellent and comunicative.

Caleb was very knowledgeable and professional when we were fielding estimates. We were given realistic timelines for when the materials would be delivered as well as when the work would be performed and finished. The crew was respectful to our yard and landscaping, which was also surprisingly clean after the work was complete.

Areas Of Satisfaction

Areas Of Satisfaction - All interactions I had with representatives for K.L. Smith were incredibly professional and reliable.

Current Referrals

Current Referrals - Anyone seeking a new roof, I will certainly recommend them whenever a friend or family member is in need of one.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from the initial consultation with Caleb to the installation by Pedro and his crew, which by the way, were the best crew that we have ever had do work at our house, they were polite, courteous and very clean, their clean up was fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - The communication with multiple people at the company was excellent and working to get the roof done so soon after Hurricane Ian was exemplary.

Recognized Excellence

Recognized Excellence - The whole team, including Caleb, Kamryn and Pedro all did an excellent job.

K.L. Smith is a stand up company and I would not hesitate to use them again or recommend them. Their quote was a little more than the other 2 quotes I got. But after seeing the products, installation and knowledge of the staff, I'm very glad I chose them. They did not take any short cuts. Another great benefit was the Wind Midigation that was done with photos showing the amount of nails and proper spacing of the nails and also showing the roof beams on how they were strapped in place, which really lowered my homeowners insurance about $1300. USD was an added bonus. Thank you again, K.L. Smith!!!

Excellent work, we are very happy. thank you

Quality Of Materials

Quality Of Materials - Very durable