10
Contractor Knowledge - 10
Professional & Organized - 10
Communication - 10
Installation Crew - 10
Shingle Appearance - 10
Quality Of Workmanship - 10
Clean & Safe - 10
Work Done Right - 10
Problem Resolution - 10
Schedule - 10
Appointments & Meetings - 10
Value Received - 10
Recognized Excellence - Everyone I worked with was great!
Additional Comments - I'd recommend KL Smith Roofing to anyone!
Shingle Appearance - Yes, very satisfied
Areas Of Satisfaction - Very professional. Area was cleaned every night. Workers were on time.
Recognized Excellence - Ryan was an exceptional communicator. He intervened on my behalf with the insurance adjuster and negotiated an agreed upon price for the work.
Additional Comments - K.L. Smith is a first class operation. I'm very happy with the whole process.
Professional and conscientious.
We have used KL SMITH the last 30 years for personal and business roofing and have ALWAYS been completely satisfied with their communication and follow thru. BEST IN THE BUSINESS!
I would highly recommend them ,they did a great job even my neighbors said how great a job they did
Recognized Excellence - The whole company was very helpful and professional,and the communication was excellent
Recognized Excellence - Staff all did great job.
Additional Comments - Very pleased, made having to replace roof easy.
Definitely will recommend to anyone who asks about a 1st class roofing company.
Areas Of Satisfaction - Most professional and friendly service I have used in a long time. 1st class all around.
Recognized Excellence - The whole group was wonderful. From Sales to office staff to installers and cleanup the whole process was 1st class.
Additional Comments - Thanks couldn’t have found a better company.
Additional Comments - Communication was always keeping me informed
Recognized Excellence - The guy who quoted the job, Caleb Middleton has been great with communication and following up. He explained exactly what they were going to do and has been good. He provided the wind mitigation report afterwards that helped with getting homeowner's insurance, which I appreciated.
Areas Of Satisfaction - They met/exceeded my expectations with the timing. They got it all done in a day, so the speed with which they executed the roof install exceeded my expectations, for sure.
Additional Comments - I was impressed with the quality of workmanship, products they used, and care with which they did the installation. Some people just want to get it done quickly and are kind of sloppy. That was not the case with them. They did an excellent job with the workmanship with the installation.
I cannot say enough about K.L. Smith, Inc. It was the best experience I have ever had with a contractor. All the work and everything K.L. Smith, Inc. did was to my satisfaction.
Safe - It was safe and quiet, and K.L. Smith, Inc. policed the areas every day.
Recognized Excellence - Everyone, from the salesperson and office staff to the workers and supervisors, was perfect, mannerly, and professional. They all treated me with respect and did a perfect job.
Areas Of Satisfaction - The entire job met and exceeded my expectations. It really surprised me how well organized K.L. Smith, Inc. was.
Areas Of Satisfaction - Installation very professional
K.L. Smith is a professional roofing contractor. I am completely satisfied with the job and would not hesitate to recommend them. They deploy the appropriate size team to complete the job timely and efficiently.
Areas Of Satisfaction - Very professional to work with. Came when they said, roof looks great.
Excellent service and it is refreshing to work with their qualified staff. I highly recommend K. L. Smith for your roofing project.
Areas Of Satisfaction - Communications, quality, timeliness
Absolutely stress free from the first meeting through to the final inspection. Caleb and his team are wonderful.
Areas Of Satisfaction - I was blown away with the extra care taken to protect my property and how clean everything was.
Additional Comments - A company you can truly trust.
Areas Of Satisfaction - The roof looks great, I had some questions and they came out and explained everything to me, thoroughly.
Additional Comments - I have had a lot of compliments on how great my roof looks!! Thank you all so much for using a great product and being professional and kind with any needs/questions that I had.
I am very pleased with my new roof, The whole experience was worry free for me as the company was recommended to me and the staff was very pleasant and knowledgeable about the whole process. The workmanship on the roof speaks for itself, as it is well done and looks beautiful.
Extremely professional
Areas Of Satisfaction - I was really happy about the communication in the pre- and during roofing.
Areas Of Satisfaction - Completely satisfied with all phases of the replacement
Recognized Excellence - Everyone provided exceptional service