Quality Of Materials - Very happy with the quality of the shingles and the piece of mind I get with them.
Problem Resolution - There have been no problems to address. The job was done right the first time.
Areas Of Satisfaction - The process was easy and painless. Their Customer Service is excellent.
Areas Of Satisfaction - I was most satisfied with the staff. They were very helpful and knowledgeable.
Quality Of Materials - The material use looks good quality.
Quality Of Materials - Shingles look great
All aspects great.
Areas Of Satisfaction - Personable representative and quality of work
They were very professional, timely, and worked with our schedule.
Great company to work with.I would recommend them to anyone.
They did an excellent job the first time I used them in 1998. I imagined the same thing would happen again. I won't be around to take care of it, I'm leaving the house to my son. He saw the workers and was very impressed.
They were very professional, and I would highly recommend them.
K.L. Smith did an absolute amazing job on my reroof. This is now my second experience with them and I have been very satisfied with both jobs. I highly recommend going with K.L. Smith.
I am very happy with the work that K.L. Smith, Inc. did. They are very professional and the job was done quickly.
K.L. Smith was great. I highly recommend them!
They are the most professional contracting company that I have ever dealt with!
You will not find a more knowledgeable company than KL Smith in the Lakeland area. The salesman (James) came prepared. He was easy to talk to, listened to my questions, and gave me advice on, to name a few, number of vents I need and how the work crew was going to tackle a few spots that could be problem areas with rain if not done correctly. The work crew was here early each morning and went to work as soon as it was light enough. They were efficient and worked well together. It was obvious that this crew had been working together for a long time.
KL Smith did nothing to address my problem. Pricing was much higher than competitors and customer service was poor.
I was very happy with the quote process - it was very detailed with pictures of my roof and explanations of what exactly was going to be done. After completion the workers did an excellent job making sure all around the house was cleaned up.
K.L. Smith was professional, and did a good job.
Areas Of Satisfaction - I am most satisfied with how quickly it got done.
Recognized Excellence - I would like to recognize J.R. for his exceptional service.
This is my second time using K.L. Smith and once again, they did an excellent job. I'm hoping there will not be a third time but if it is, I can guarantee you I'll call K.L. Smith. Polk Counties #1 roofer!
K.L. Smith was prompt at returning my initial call and was able to schedule installation of my new roof quickly
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of K.L. Smith, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys