10

Contractor Knowledge

Contractor Knowledge - 10

Professional & Organized

Professional & Organized - 10

Communication

Communication - 10

Installation Crew

Installation Crew - 10

Shingle Appearance

Shingle Appearance - 10

Quality Of Workmanship

Quality Of Workmanship - 10

Clean & Safe

Clean & Safe - 10

Work Done Right

Work Done Right - 10

Problem Resolution

Problem Resolution - 10

Schedule

Schedule - 10

Appointments & Meetings

Appointments & Meetings - 10

Value Received

Value Received - 10

Recognized Excellence

Recognized Excellence - Everyone I worked with was great!

Additional Comments

Additional Comments - I'd recommend KL Smith Roofing to anyone!

Shingle Appearance

Shingle Appearance - Yes, very satisfied

Areas Of Satisfaction

Areas Of Satisfaction - Very professional. Area was cleaned every night. Workers were on time.

Recognized Excellence

Recognized Excellence - Ryan was an exceptional communicator. He intervened on my behalf with the insurance adjuster and negotiated an agreed upon price for the work.

Additional Comments

Additional Comments - K.L. Smith is a first class operation. I'm very happy with the whole process.

Professional and conscientious.

We have used KL SMITH the last 30 years for personal and business roofing and have ALWAYS been completely satisfied with their communication and follow thru. BEST IN THE BUSINESS!

Areas Of Satisfaction

Areas Of Satisfaction - The entire process from start to finish was well managed in a professional manner.

Excellent....!!

I would highly recommend them ,they did a great job even my neighbors said how great a job they did

Recognized Excellence

Recognized Excellence - The whole company was very helpful and professional,and the communication was excellent

Recognized Excellence

Recognized Excellence - Staff all did great job.

Additional Comments

Additional Comments - Very pleased, made having to replace roof easy.

Definitely will recommend to anyone who asks about a 1st class roofing company.

Areas Of Satisfaction

Areas Of Satisfaction - Most professional and friendly service I have used in a long time. 1st class all around.

Recognized Excellence

Recognized Excellence - The whole group was wonderful. From Sales to office staff to installers and cleanup the whole process was 1st class.

Additional Comments

Additional Comments - Thanks couldn’t have found a better company.

Additional Comments

Additional Comments - Communication was always keeping me informed

Recognized Excellence

Recognized Excellence - The guy who quoted the job, Caleb Middleton has been great with communication and following up. He explained exactly what they were going to do and has been good. He provided the wind mitigation report afterwards that helped with getting homeowner's insurance, which I appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations with the timing. They got it all done in a day, so the speed with which they executed the roof install exceeded my expectations, for sure.

Additional Comments

Additional Comments - I was impressed with the quality of workmanship, products they used, and care with which they did the installation. Some people just want to get it done quickly and are kind of sloppy. That was not the case with them. They did an excellent job with the workmanship with the installation.

I cannot say enough about K.L. Smith, Inc. It was the best experience I have ever had with a contractor. All the work and everything K.L. Smith, Inc. did was to my satisfaction.

Safe

Safe - It was safe and quiet, and K.L. Smith, Inc. policed the areas every day.

Recognized Excellence

Recognized Excellence - Everyone, from the salesperson and office staff to the workers and supervisors, was perfect, mannerly, and professional. They all treated me with respect and did a perfect job.

Areas Of Satisfaction

Areas Of Satisfaction - The entire job met and exceeded my expectations. It really surprised me how well organized K.L. Smith, Inc. was.

Areas Of Satisfaction

Areas Of Satisfaction - Installation very professional

K.L. Smith is a professional roofing contractor. I am completely satisfied with the job and would not hesitate to recommend them. They deploy the appropriate size team to complete the job timely and efficiently.

Areas Of Satisfaction

Areas Of Satisfaction - Very professional to work with. Came when they said, roof looks great.

K.L Smith is a good company to work with for your roofing needs. Their personnel is very corteous, willing to assist and responsive to questions and requests from the client. Their roofing crew was class A as was their crew’s supervisor. Thank you again.

Excellent service and it is refreshing to work with their qualified staff. I highly recommend K. L. Smith for your roofing project.

Areas Of Satisfaction

Areas Of Satisfaction - Communications, quality, timeliness

Absolutely stress free from the first meeting through to the final inspection. Caleb and his team are wonderful.

Areas Of Satisfaction

Areas Of Satisfaction - I was blown away with the extra care taken to protect my property and how clean everything was.

Additional Comments

Additional Comments - A company you can truly trust.

Areas Of Satisfaction

Areas Of Satisfaction - The roof looks great, I had some questions and they came out and explained everything to me, thoroughly.

Additional Comments

Additional Comments - I have had a lot of compliments on how great my roof looks!! Thank you all so much for using a great product and being professional and kind with any needs/questions that I had.

I am very pleased with my new roof, The whole experience was worry free for me as the company was recommended to me and the staff was very pleasant and knowledgeable about the whole process. The workmanship on the roof speaks for itself, as it is well done and looks beautiful.

Extremely professional

Areas Of Satisfaction

Areas Of Satisfaction - I was really happy about the communication in the pre- and during roofing.

Areas Of Satisfaction

Areas Of Satisfaction - Completely satisfied with all phases of the replacement

Recognized Excellence

Recognized Excellence - Everyone provided exceptional service