To our Hogan Design & Construction family, clients, and friends.
I wanted to take a moment to reach out and share with you personally, how Hogan Design & Construction (HDC) is handling the COVID-19 situation.
During the surreal events of the past week, we remain fully operational and continue to meet with current and prospective clients via our Virtual Design Services. Designated as an ESSENTIAL BUSINESS by the State Of Illinois, we remain open for business, ready to serve you with the same dedication and service excellence you’ve come to expect. We are so very grateful to all those in our community who have continued to support not only our company but all local businesses during this uncertain time. We have implemented strict safety protocols on our job sites, ensuring the safety of our clients and network of local tradespeople.
Our thoughts and prayers go out to all those globally impacted by this unprecedented occurrence. We’re thankful for all healthcare workers and first responders that remain on the job, providing lifesaving help to those in need of assistance. We’re grateful for the strength found in our people, our community, in our engagements, and friendship with you. We resolve to do our absolute best today and tomorrow to serve you.
Be well, stay safe and healthy and thank you for your continued support.
Owner, Hogan Design & Construction (HDC)
HDC Is Open for Business and Ready to Serve You | During this difficult time, the HDC team is working remotely but we remain fully operational. For the safety of our clients, employees, and sub-contractors we are taking active and extensive precautions, doing our part to help prevent the spread of the virus. While implementing these measures, we are continuing to serve our community to the best of our abilities.
REVIEW OUR ENTIRE COVID-19 ACTION PLAN on our website https://www.hogandesignandconstruction.com/covid19
We can’t say enough good things about our experience with Hogan especially Brad, Aubrey and Johnny. From our first meeting until the final inspection we were explained things throughly and all our questions were answered promptly. This is the second time we’ve used Hogan and after requesting Johnny we were once again so pleased with how our home turned out!
The Team At Hogan Design and Construction did a great job with our project even with all of the changes and issues that come up, they where willing to work with us to keep the project on track.
Communication and process was better than I could have ever expected.
I would not recommend Hogan. The quality has been good and the people are very knowledgeable and professional, however, we've had so many issues and setbacks in our project and there has been no urgency to address issues in order to complete the project in a timely manner. What should have been a 3 week project is now going on 4 months. We've also had to be the ones to follow-up instead of the other way around.
Great work. Great process throughout.
The whole experience was very nice and professional, and the work is wonderful.
We had a great experience working with them and would not hesitate to recommend them and use them again.
I would recommend them because they're very attentive and their customer service is excellent.
I would definitely recommend Hogan
Hogan continues to really care about customer service
We were totally satisfied with the quality and the process of the construction. Hogan is excelled in delivering a high quality product.
They are very professional, accommodating, and helpful. I was very pleased with everything.
We are so pleased with our expanded master bath. We will certainly recommend Hogan Design & Construction to our friends and neighbors. Their estimate process, their online portal to track every aspect of the job, their selection guidance, the quality of their subs, and the team from Brad to the project manager Jason and their highly skilled and talented staff were so easy to work with. We are both busy executives and did not want to worry about our job. With Hogan, everything was done so well.
This is our fourth project with HD&C. Therefore based on how pleased we have been on the past three, it was an easy decision to go back to them.
I don't have any nightmare stories the way people tend to with this industry. I was amazed that I didn't have one. They had it together from A-Z. The communication was constant, and they really took care of me.
Additional Comments - Great company, I would and have recommended them to friends.
Subcontractors - Doug was awesome! If we do any more projects, I will definitely insist he be our project manager again! He was super organized; both my husband and I were impressed with his lists and notes on our kitchen remodel. He always communicated to me what was going on and did so in a timely manner. He checked in on the project every day and really just made the whole process very easy for us! Really I can't say enough good things about him in terms of his professionalism, communication, organization, kindness, and knowledge on our project (and even if he didn't know something, he figured it out really quickly). He is an asset to your company and if I talk to anyone about using Hogan, I will be recommending they specifically ask for him as I think he did a fantastic job and I could trust he'd do the same for anyone else!Oscar was always super polite and kind and cleaned up everything beautifully!Johnny fixed a problem with my stove top that I thought was going to be a big deal so I am super impressed with his work quality. Plus, he came on 3 different occasions to shovel my driveway (once even after our project was completed). Raul and his co-worker whose name I forgot, worked steadily and hard to complete my project. They even came in on a Saturday to finish some stuff up for me as I was having people over the following day. I am so appreciative of their time and efforts, not to mention they were both very kind.Really, I could put everyone's name on here. We were super impressed with quality and professionalism of everyone who came into our home. It's nerve racking as a stay at home mom to have a bunch of men in your home, especially when the kids are home, but everyone was very respectful and just worked hard on their job.
Areas For Improvement - They didn't. I hesitated to start the work, because I thought the cost was a little high, BUT it was totally worth it. My kitchen looks beautiful and was completed in the time frame allotted. I will definitely recommend Hogan to friends and would not hesitate to use them again! Great professionalism and workmanship!
Lead Source - Repeat customer x 3!
Areas Of Satisfaction - Doug was a fantastic project manager. He was on top of everything and made the process very smooth.
Additional Comments - Great experience. Would use you guys again and again and will recommend to anyone that has a project to do. Thanks!
Subcontractors - Jason, the production schedule person was outstanding. Brad did an outstanding job. The contractors for this work were excellent. Dennis, the painter and the carpenter were great.
Subcontractors - Dennis is awesome—meticulous, caring and a real pro. Brad always a pleasure to work with. Jonny V always on his game. Great team Hogan has put together!
Areas Of Satisfaction - The finished product is GORGEOUS...the entire team was not only highly skilled, but completely organized, punctual, efficient and tidy. They arrived promptly and got right to work.
Additional Comments - Cannot say enough about our project manager, Doug Panozzo. Doug has excellent organizational skills, and is a highly effective communicator. Doug kept the entire project running smoothly and on time, making sure every aspect was completed professionally and with excellence. He was always courteous and professional with us and Hogan crew, thus keeping the Fennessy household stress-free. Gary and I have great respect for Doug and hope to work with him and Hogan again in the future.
Areas Of Satisfaction - The professionalism of everyone involved was excellent. Considering we were on several vacations and able to comfortably leave the house and know the crew was trustworthy made this a more comfortable experience.
Subcontractors - Jason did a fantastic job of communicating the scheduled subs and work to me. I would work with him again as he was above and beyond professional and courteous.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hogan Design & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys