About this company
HCI Fire and Water Restoration
HCI Fire & Water Restoration is committed to providing residential owners and commercial property owners with exceptional fire/water restoration and mold remediation services. Show more
HCI Fire & Water Restoration is committed to providing residential owners and commercial property owners with exceptional fire/water restoration and mold remediation services.
Proper planning and execution can minimize any financial or personal loss experienced from a catastrophic occurrence. Our professionals are skilled in working closely with engineers, architects, insurance agents, insurance adjusters, property managers, and Home Owner Associations on your behalf to establish a reasonable and acceptable solution to your property loss, whether commercial or residential. After carefully analyzing the damage, we will make professional recommendations on how to best proceed with your repairs.
HCI Fire & Water Restoration is ready to provide clients with complete assistance in claims proceedings. We have the resources to make emergency repairs and services, turn-key restoration, analytical estimates and expert testimony. With state-of-the-art technology, we can properly present your damages and prepare a reconstruction program to expedite needed restoration to both commercial and residential properties.
Our wide range of knowledge and experience enables us to offer a degree of professionalism many construction companies find impossible to duplicate. Hide
GuildQuality surveys
Reviews 53
Of 58 respondents, 53 left a reviewRecent reviews
Joey T.
All the work was done professionally and on time.
Nancy S.
They did a fantastic job. It looks like it's brand new. You can't smell any smoke in the house. I appreciate it even though it took 6 months.
Ted P.
Great job. Showed up on time and did a great job at the agreed price. Thank you.
Charles I.
I would recommend them because they did a great job.
Ellyn B.
HCI came quickly at a time that they where slammed with requests and performed the job in a professional manner.
Chuck N.
HCI was very professional. They did a great job, and have always done great work for me in the past!
Floyd B.
They didn't work but two days a week, and they said 120 days total, so it was over 5 months before I got my house.
Joey T.
I was 100% satisfied with the work
Jenelle K.
HCI Fire and Water Restoration was very professional in the workmanship.
Damond A.
They were there on time and got me taken care of in a timely manner. I would definitely recommend them to others.
Joyce L.
They are just great and they met all my expectations.
Shirley J.
I am very satisfied with their work and their timing.
Review in Rockingham, NC
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied their prompt attention to our problem. They were there the next day.
John L.
I am very dissatisfied with the company.
Response
James B.
Great work and addressed any concerns quickly.
Additional comments
Area For Improvement
Area For Improvement - Not at all
Area Of Satisfaction
Area Of Satisfaction - Kindness and professionalism.
Review
Review - Great work and addressed any concerns quickly.
Response
Thomas H.
Additional comments
Areas For Improvement
Areas For Improvement - None!
Areas Of Satisfaction
Areas Of Satisfaction - The promptness of response, professionalism of employees, and detailed general information and suggestions provided by the employees.
Additional Comments
Additional Comments - Thank you!!!!!!!!!
Rex H.
They were very good. They came in as quickly as they were called. They got started, and I feel like they had a lot to do with saving the floors. We got within acceptable ranges as quickly as they could have.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied that they were there quickly. They started the job when we called. They were very attentive. They came in with employees. He came in and checked himself on several occasions. He was there as often as we needed. He was very knowledgeable about what he was doing.
Ellen H.
Work still in progress.
Response
Patricia N.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was very satisfied with the professional performance of the team and the high quality results they achieved.
Betty B.
The were very good. What they said, they did.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The results were fantastic.
Response
Review in Pinehurst, PA
Area Of Satisfaction
Area Of Satisfaction - The workers for Hayden have been very polite and professional.
Seward L.
They do exceptional work.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - All areas except plumbing. It took the plumbers a long time to get here.
Response
Review in Aberdeen, NC
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied that they came out really fast! They put the tarp up really fast. They were fast and efficient!
Melissa W.
I already recommended this company to 2 different people even before they had completely finished.
Additional comments
Process Explanation
Process Explanation - We had an insurance jib due to incompetent installers thru Lowe's...Tim was the only person out of 7 companies that actually took the time to explain everything that would happen in the process. They are very professional already
Likely To Recommend
Likely To Recommend - I already recommended this company to 2 different people even before they had completely finished.
Areas For Improvement
Areas For Improvement - None at all!!
Areas Of Satisfaction
Areas Of Satisfaction - As I stated, Tim was the only one out of 7 companies.to take his time and explain the entire insurance process even BEFORE he knew we were using his company
Quick S.
I am satisfied with this company for several reasons. They did whatever they said they would do and they kept me informed every step of the way. I never had to wonder if they would return my call or if they would show up to work on my house. They were very concerned with customer satisfaction and went the extra mile to ensure that. The quality of their work was great!
Additional comments
Areas For Improvement
Areas For Improvement - None at all.
Areas Of Satisfaction
Areas Of Satisfaction - They listened to any and all concerns that I had with the work being done to my house and completed all the work to my satisfaction. They kept me informed every step of the process and really wanted me to be satisfied. The owner of the company, the people that actually did the work on the house and the office ladies did a great job during the entire process. My husband and I truly appreciate all that they did for us.
Response
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Nearby answers
Andrew Kelly of Kelly Window & Door PRO answered:
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