All the work was done professionally and on time.
They did a fantastic job. It looks like it's brand new. You can't smell any smoke in the house. I appreciate it even though it took 6 months.
Great job. Showed up on time and did a great job at the agreed price. Thank you.
I would recommend them because they did a great job.
HCI came quickly at a time that they where slammed with requests and performed the job in a professional manner.
HCI was very professional. They did a great job, and have always done great work for me in the past!
They didn't work but two days a week, and they said 120 days total, so it was over 5 months before I got my house.
I was 100% satisfied with the work
HCI Fire and Water Restoration was very professional in the workmanship.
They were there on time and got me taken care of in a timely manner. I would definitely recommend them to others.
They are just great and they met all my expectations.
I am very satisfied with their work and their timing.
Areas Of Satisfaction - I was most satisfied their prompt attention to our problem. They were there the next day.
I am very dissatisfied with the company.
Great work and addressed any concerns quickly.
Area For Improvement - Not at all
Area Of Satisfaction - Kindness and professionalism.
Review - Great work and addressed any concerns quickly.
Areas For Improvement - None!
Areas Of Satisfaction - The promptness of response, professionalism of employees, and detailed general information and suggestions provided by the employees.
Additional Comments - Thank you!!!!!!!!!
They were very good. They came in as quickly as they were called. They got started, and I feel like they had a lot to do with saving the floors. We got within acceptable ranges as quickly as they could have.
Areas Of Satisfaction - I was most satisfied that they were there quickly. They started the job when we called. They were very attentive. They came in with employees. He came in and checked himself on several occasions. He was there as often as we needed. He was very knowledgeable about what he was doing.
Work still in progress.
Areas Of Satisfaction - I was very satisfied with the professional performance of the team and the high quality results they achieved.
The were very good. What they said, they did.
Areas Of Satisfaction - The results were fantastic.
Area Of Satisfaction - The workers for Hayden have been very polite and professional.
They do exceptional work.
Areas Of Satisfaction - All areas except plumbing. It took the plumbers a long time to get here.
Areas Of Satisfaction - I was satisfied that they came out really fast! They put the tarp up really fast. They were fast and efficient!
I already recommended this company to 2 different people even before they had completely finished.
Process Explanation - We had an insurance jib due to incompetent installers thru Lowe's...Tim was the only person out of 7 companies that actually took the time to explain everything that would happen in the process. They are very professional already
Likely To Recommend - I already recommended this company to 2 different people even before they had completely finished.
Areas For Improvement - None at all!!
Areas Of Satisfaction - As I stated, Tim was the only one out of 7 companies.to take his time and explain the entire insurance process even BEFORE he knew we were using his company
I am satisfied with this company for several reasons. They did whatever they said they would do and they kept me informed every step of the way. I never had to wonder if they would return my call or if they would show up to work on my house. They were very concerned with customer satisfaction and went the extra mile to ensure that. The quality of their work was great!
Areas For Improvement - None at all.
Areas Of Satisfaction - They listened to any and all concerns that I had with the work being done to my house and completed all the work to my satisfaction. They kept me informed every step of the process and really wanted me to be satisfied. The owner of the company, the people that actually did the work on the house and the office ladies did a great job during the entire process. My husband and I truly appreciate all that they did for us.
My house looks new again! There were some stuck on dirt that they were able to get off because they took the time to go back over it with a higher concentrate. I have already recommended them to a friend!
This team does a wonderful job from Sarah's organization, to Danny's estimates to the fabulous painters. Highly recommended.
Jenkins Restoration people were the most considerate, thoughtful, people I could have ever had to do the restoration work on my flooded condo. They are true professionals in what they do and the good quality of their work is visibly noted in their completed jobs. They carefully plan and organize th... more
Great response time and excellent service.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HCI Fire and Water Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys