Brytons Home Improvement has a very professional system. They show up on time and they do the work that they say they are going to do under the terms that we agreed upon.
They were really professional and did everything they were supposed to do.
They listened to my concerns and gave professional advice of the process that was taken.
Appreciate the fact that Jason listened to what we wanted, presented 3 options for what we were looking for and explained the advantages and disadvantages of each option. Jason was respectful of our needs and was not trying to up sell us on our requested job. The installation crew was very profess... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hatchett Design Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys