I was skeptical at first because I wasn't sure about the work. As I watched the advertisements my confidence increased, and the work was much better than I thought it could ever be.
Minor repairs to carpet (Karastan rugs) were extremely expensive. Opted not to have the repairs done.
Kohler Bathroom Design Service did a great job. They were very professional, and the sample box was very helpful.
Ursula was so professional and so knowledgable and she helped us so much through this process. She kept in touch with us all the time.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hatchett Design Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys