Communication could have been much better and all work was outsourced to another company. I would encourage anyone to ask exactly how much of the work was to be outsourced.

Excellent experience from start to finish. Asked the right questions...designed the right solution...executed it perfectly.

Excellent visibility into project steps and pricing. High level design. Friendly and skilled project management and professionals in all areas. Excellent quality.

We had a great experience with Harth, from the initial design phase through construction and completion. Everyone was knowledgeable, creative and just great to work with.

Harth Builders took into consideration all of our concerns. They were responsive to every concern we raised. The work was so professional.

Overall I've been quite satisfied with things so far. However, when it comes to communication and following up on things that are outstanding I think there are many opportunities to improve.

Expectations & Improvements

Expectations & Improvements - My expectations were definitely exceeded.

Additional Comments

Additional Comments - It is very comfortable working with them. They are friendly, and it is very easy to work with them. You know the work they are going to do is going to be exceptional. I would like if it were maybe not so expensive, but I know I am getting exceptional work, so I understand the value.

Additional Comments

Additional Comments - They really do go above and beyond making your dreams come through. It sounds cliché, but they know how to turn your vision into reality.

Communication

Communication - Communication was exceptional. I had responses to texts and phone calls within minutes. They never ignored my calls or questions. Even deeper email inquiries received replies within a day.

Expertise

Expertise - There was never a question they couldn't answer, a problem they couldn't solve or a solution they couldn't make happen. They knew who to contact to get the work done right.

Professional & Organized

Professional & Organized - You can't find a better organization for builds and remodels. They handle everything under their one umbrella, and they hire only the best at their trade. They have well-oiled routines and procedures and know how to respond to any circumstance. They treat customers with respect and understand the anxiety that customers have when turning over their money and home to strangers - trusting they will do a good job.

Quality Of Workmanship

Quality Of Workmanship - Craftmanship is top rate. As I mentioned, Harth hires only the best in their trade. From their designers to the installers, even a shower door is a work of art. You don't just get a sink in a cabinet; you get a room with ambiance and personality. Everything looks and feels custom made by professionals.

Problem Resolution

Problem Resolution - Problems arise in every project, it's a given. Harth knows how to react to a problem and find a solution. They don't let a problem derail the project, they work through it by bringing in colleagues to collaborate and think outside the box. There is always a solution and they will find the one that fits like it was part of the plan.

Clean & Safe

Clean & Safe - We had protective flooring from beginning to end. They covered anything that could get dirty or damaged and always treated our home as it if were their own.

Employees & Subcontractors

Employees & Subcontractors - As I mentioned, they only hire the best of the best

Trust

Trust - The best part about Harth is that you never had to doubt the final work. Even if something didn't work right the first time, they would make it right. They never sold you something you didn't need. You could trust that they were doing what was right for you and the project. It was going to be fabulous, and it was going to stand the test of time.

Work Done Right

Work Done Right - We did have one problem along the way. Pieces were installed that had not been noted to be cut down in size. It was obvious by the end of the day that it was not right and couldn't stay the way it was. The team may have had to face this issue, but I still gave them 4 stars because they made it right! Even though it meant ripping some things out and reordering pieces, they got it on right away. We had to make a couple adjustments and concessions, but they made it work and made it to my satisfaction.

Value

Value - Harth is not cheap. Because they hire a team of only the best, you pay for the best. And since a project is a project, you are always going to run into problems and delays. And sometimes you have to monitor the work yourself. So paying that premium price sometimes feels like it was overpriced. What you are paying for is peace of mind and knowing that it will be right and it will stay right for many years to come.

Additional Comments

Additional Comments - Shout out to Chris Hutchman, Dayna Lauser, Anna Bush and Jim Palermo. Their service and dedication to the project was exemplary. Their kindness, ability to laugh and to put up with me was commendable. They made it a pleasure.

Expectations & Improvements

Expectations & Improvements - I advised and questioned all along the way and they helped me reach my goals , now for the build!! Yay!

From conception to quote to finished project, Harth met our expectations for a quality, well-designed and well-crafted job. Because of the superior service, communication and quality, we expect to work with Harth again on our next home project.

Quality Of Workmanship

Quality Of Workmanship - This is where Harth truly shines. Our project was completed to the highest standard of craftmanship.

Additional Comments

Additional Comments - The Harth team did a beautiful job. We’re very happy with the finished product and appreciate everyone who played a role in getting it completed. Mike and Greg Z are professionals who know their craft. Jim chose the perfect hardware to finish the gate. While our first project was small, it greatly enhances our enjoyment of the space and Marco and and our experience plays a major role in our intention to work with Harth on a larger project in the future.

Additional Comments

Additional Comments - I found them to be of high quality and reliable.

very professional and responsive team

Employees & Subcontractors

Employees & Subcontractors - the softswash team, outside team and painters all were great

Value

Value - expensive but worth it

Additional Comments

Additional Comments - Amy and Jim were a pleasure to work with

Everyone l have met at were friendly,knowlegable,courteous and professional .

Additional Comments

Additional Comments - Always a great expérience !

Every step of planning our master bath makeover was personable, professional and thorough well beyond any expectations. As we transition to the construction phase we are confident the Harth Builders Team will deliver an exceptional update to our home.

Expectations & Improvements

Expectations & Improvements - Expectations exceeded!

The quality and communication exceeded our expectations.

Schedule

Schedule - The team did an excellent job staying on schedule.

Communication

Communication - We were kept abreast of the progress on a daily basis.

Clean & Safe

Clean & Safe - All of the subs did a great job keeping the site clean. They thoughtfully cleaned up after each and every day and their tools were stored in a safe manner.

Areas Of Satisfaction

Areas Of Satisfaction - From the planning stages to completion of the punch-list items, we could not be happier with the process and the final product.

Additional Comments

Additional Comments - I applaud the efforts of all of our team members. The experience was truly seamless and the finished product represents our intended vision. From design to build, the team flawlessly accomplished all of the goals for our exterior renovation.

It was a pleasure to work with them

Communication

Communication - They were very responsive and easy to work with

Expertise

Expertise - The project was managed perfectly

Quality Of Workmanship

Quality Of Workmanship - It was done right the first time!

Quality and timeliness of work

Problem Resolution

Problem Resolution - No issues encountered with the work done.

Trust

Trust - Harth completed a full interior and exterior renovation of our home two years ago. The quality was excellent which is why we turned to them for this additional renovation to our bedrooms.

Value

Value - Harth’s pledge to do high quality work and stand behind their work is why we chose to contract with them for this additional project.

Communication

Communication - The Project Manager, Kevin, was always available to talk to me with any question or concern I had

Expertise

Expertise - From Suzanne and Tyler in design to Chris H with permits, I was always confident things would be done the way I envisioned them

Professional & Organized

Professional & Organized - always

Quality Of Workmanship

Quality Of Workmanship - The best

Problem Resolution

Problem Resolution - From a light fixture installation to exterior ramp installation, all issues were carefully worked out

Clean & Safe

Clean & Safe - Always

Employees & Subcontractors

Employees & Subcontractors - Every subcontractor selected for my project was totally knowedgeable in his craft, had the proper tools and was always polite and courteous

Trust

Trust - Always

Work Done Right

Work Done Right - Yes

Value

Value - Yes

Always professional (all craftsmen) as well as coordinators and account managers that we've interacted with.

I am likely to recommend Harth Builders to a friend because they were easy to work with and their quality of work.

Communication

Communication - Harth Builders definitely communicated with me effectively! I'd give them a 5 out of a 5!

Expertise

Expertise - Harth

Problem Resolution

Problem Resolution - Harth Builders was very good with effectively addressing and resolving problems!

Work Done Right

Work Done Right - Harth Builders did have to come back out, but that's what I thought was so great about them. The fact, they acknowledged that it wasn't acceptable the first time. In one area, it wasn't major, but they were really easy to work with and resolved everything. Let's just say they're open item, so I'd rate them a 5!

Value

Value - I received a fair value for my money, however everybody wants it cheaper.

Additional Comments

Additional Comments - I'd like to share that it was a very, very, very good experience, and I'd call Harth Builders back if needed!

Additional Comments

Additional Comments - Harth Builders did a good job. For this, they just came in and did a patch job on our ceiling leak just to get us by. They were clean and functional. Their contractors who came in and did the work actually sold us on doing the now, bigger project, that will be done over the summer. We were leaning towards doing it and then after my husband spoke with their contractor, we decided to do it and go with Harth Builders.

Expectations & Improvements

Expectations & Improvements - Yes, my expectations were exceeded. Everything was good.

We pursued working with Harth due to our desire to have all aspects of our project combined and managed by a single team. Their design process, separated from construction, addressed our needs and resulted in our decision to complete the project. We will begin construction soon and are looking forward to living in our new spaces.

They were very thorough. They did an excellent job. They were on time, stayed on budget, and kept me aware of any updates with weekly meetings. Overall, a very good experience.

Very professional and high quality. Good and responsive service.

The entire design process was very smooth. The designer understood our style, even as we had difficulty articulating it.
All questions and concerns were quickly answered. It was like working with an old friend!