When the work was done, 50% of it washed away and it took 8 weeks for them to fix the problem. They showed up the weeks later, without any contact.
Harth Builders was wonderful! We had no problems. They did everything they said they would do in the timeframe they said. They cooperated with us on every part of the project. It was a small project, but they treated it as if it were a big project.
They were fabulous from start to finish. I would recommend them to anybody.
Harth Builders had excellent, quality work! They did their best to deal with any delays in a timely fashion!
This is the second time we used them so we are very happy with them. There was one issue but it was resolved in a very professional, quick, and expedient way.
Areas Of Satisfaction - great communication - i really liked the weekly status emails.
Change Anything - Painter was pretty good. Thought he missed a few spots.
Areas Of Satisfaction - The Harth Builders' workers and designers, the cleanliness. Someone visiting during construction just mention she was impressed with how they contained the other rooms from dust.
Areas Of Satisfaction - The entire project team demonstrated the highest degree of professionalism during the entire process. On-site personnel were prompt, courteous and kept the work area (and our house) clean. Everyone was responsive whenever we had questions or concerns, and the team showed a willingness to entertain our ideas and to provide feedback/solutions.
Harth Builders is both professional and courteous. Our job was done in the time frame committed and on budget.
This was our 4th Harth Builders renovation project. We have come to expect high quality design and build; professional interactions; adherence to schedule and excellent customer service. This project did not disappoint.
Change Anything - We are very happy with the final result and would not change anything.
Areas Of Satisfaction - The partnership between the design and construction teams is excellent. No detail was overlooked. When a couple of unexpected issues arose, solutions were quickly identified.
Harth Builders was excellent to work with from our initial meeting about our project, through design and materials selection, and through the build process. The Harth staff truly worked as a team and communicated with us throughout the entire process no matter what the question or concern. We will definitely call them for our next project and would highly recommend them to others!
Change Anything - Have a second walkthrough with electrical right before they start. We had several outlets that were either missed or in the wrong place or couldn't be put where we wanted.
Areas Of Satisfaction - The design process with Cindy and Katie P. was fantastic. They were excellent at finding out our needs and designing accordingly and giving us various options to choose from. Lyndon was excellent at resolving problems before telling us about them so that when he did, he had a solution ready. Everyone at Harth was extremely caring and enjoyable to work with. The meticulous attention to detail was wonderful and provided us with a lot of confidence in Harth.
We have done several projects with Harth and have been happy each time.
Change Anything - We really can't think of anything to change.
Areas Of Satisfaction - We love how Harth plans out projects. You always know how long the project will take and what the next steps are in the project.
They are experts and did an excellent job.
Schedule - They did a great job! Weather caused by a delay in completion time.
Employees & Subcontractors - Harth Builders was professional and courteous.
Areas Of Satisfaction - The quality of Harth's workmanship was excellent! My lead carpenter, Ed, did a fantastic job and his supervisor, David Keebler, was wonderful, as well!
Overall a well executed project completed on time with minimal hassle.
Areas Of Satisfaction - Professionals. Excellent job!
Professional, thorough and organized from design and consulting and throughout the construction process. The constant attention to detail gave us peace of mind that everything was done and done right.
Every time I walk in my kitchen, I'm reminded of what an excellent job they did. I'm so glad we used Harth. I definitely hope to use them again in the future.
We were very pleased with the work and employees.
Very pleased with the large project Harth completed for us.
Schedule - During the initial launch of the job we had a number of mis-steps regarding the schedule. This resulted in the project manager being replace with the new manager, Steve Torres, and the assistance from out Sales Consultant, Chris Lux, quickly got the project back on track.
Construction Quality - Beautiful work with a strong emphasis on quality
Employees & Subcontractors - Steve Torres was a pleasure to have support us during this project. Steve has a high regard for quality, communication and customer satisfaction. Steve is willing to go that extra mile whenever it is needed to ensure that we were fully satisfied. He is a true tribute to Harth Builders
Change Anything - I would have done a full basement rather than the crawl space.
Areas Of Satisfaction - I was satisfied with the overall result.
We are enjoying new and renewed areas of our home that make life easier and much more pleasurable.
Areas Of Satisfaction - The company's commitment to follow through and ensure client satisfaction.The dedication, skill and creativity of our lead carpenter Mike Topper. Mike's willingness to troubleshoot and find solutions went a long way.
Heather was very thorough.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Harth Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys