When the work was done, 50% of it washed away and it took 8 weeks for them to fix the problem. They showed up the weeks later, without any contact.
Harth Builders was wonderful! We had no problems. They did everything they said they would do in the timeframe they said. They cooperated with us on every part of the project. It was a small project, but they treated it as if it were a big project.
They were fabulous from start to finish. I would recommend them to anybody.
Harth Builders had excellent, quality work! They did their best to deal with any delays in a timely fashion!
This is the second time we used them so we are very happy with them. There was one issue but it was resolved in a very professional, quick, and expedient way.
Areas Of Satisfaction - great communication - i really liked the weekly status emails.
Change Anything - Painter was pretty good. Thought he missed a few spots.
Areas Of Satisfaction - The Harth Builders' workers and designers, the cleanliness. Someone visiting during construction just mention she was impressed with how they contained the other rooms from dust.
Areas Of Satisfaction - The entire project team demonstrated the highest degree of professionalism during the entire process. On-site personnel were prompt, courteous and kept the work area (and our house) clean. Everyone was responsive whenever we had questions or concerns, and the team showed a willingness to entertain our ideas and to provide feedback/solutions.
Harth Builders is both professional and courteous. Our job was done in the time frame committed and on budget.
This was our 4th Harth Builders renovation project. We have come to expect high quality design and build; professional interactions; adherence to schedule and excellent customer service. This project did not disappoint.
Change Anything - We are very happy with the final result and would not change anything.
Areas Of Satisfaction - The partnership between the design and construction teams is excellent. No detail was overlooked. When a couple of unexpected issues arose, solutions were quickly identified.
Harth Builders was excellent to work with from our initial meeting about our project, through design and materials selection, and through the build process. The Harth staff truly worked as a team and communicated with us throughout the entire process no matter what the question or concern. We will definitely call them for our next project and would highly recommend them to others!
Change Anything - Have a second walkthrough with electrical right before they start. We had several outlets that were either missed or in the wrong place or couldn't be put where we wanted.
Areas Of Satisfaction - The design process with Cindy and Katie P. was fantastic. They were excellent at finding out our needs and designing accordingly and giving us various options to choose from. Lyndon was excellent at resolving problems before telling us about them so that when he did, he had a solution ready. Everyone at Harth was extremely caring and enjoyable to work with. The meticulous attention to detail was wonderful and provided us with a lot of confidence in Harth.
We have done several projects with Harth and have been happy each time.
Change Anything - We really can't think of anything to change.
Areas Of Satisfaction - We love how Harth plans out projects. You always know how long the project will take and what the next steps are in the project.
They are experts and did an excellent job.
Schedule - They did a great job! Weather caused by a delay in completion time.
Employees & Subcontractors - Harth Builders was professional and courteous.
Areas Of Satisfaction - The quality of Harth's workmanship was excellent! My lead carpenter, Ed, did a fantastic job and his supervisor, David Keebler, was wonderful, as well!
Overall a well executed project completed on time with minimal hassle.
Areas Of Satisfaction - Professionals. Excellent job!
Professional, thorough and organized from design and consulting and throughout the construction process. The constant attention to detail gave us peace of mind that everything was done and done right.
Every time I walk in my kitchen, I'm reminded of what an excellent job they did. I'm so glad we used Harth. I definitely hope to use them again in the future.
We were very pleased with the work and employees.
Very pleased with the large project Harth completed for us.
Schedule - During the initial launch of the job we had a number of mis-steps regarding the schedule. This resulted in the project manager being replace with the new manager, Steve Torres, and the assistance from out Sales Consultant, Chris Lux, quickly got the project back on track.
Construction Quality - Beautiful work with a strong emphasis on quality
Employees & Subcontractors - Steve Torres was a pleasure to have support us during this project. Steve has a high regard for quality, communication and customer satisfaction. Steve is willing to go that extra mile whenever it is needed to ensure that we were fully satisfied. He is a true tribute to Harth Builders
Change Anything - I would have done a full basement rather than the crawl space.
Areas Of Satisfaction - I was satisfied with the overall result.
We are enjoying new and renewed areas of our home that make life easier and much more pleasurable.
Areas Of Satisfaction - The company's commitment to follow through and ensure client satisfaction.The dedication, skill and creativity of our lead carpenter Mike Topper. Mike's willingness to troubleshoot and find solutions went a long way.
Heather was very thorough.
Having worked with Harth Builders for many years, I trust them to do the job right. Wonderful people to work with, creative, great problem solvers. They follow up on subs used and on the whole project with action and not just words.
Schedule - Project uncovered problems which messed up the schedule. Weather is a big factor with outside work.
Communication - Project had more problems than anticipated and adjusting for it led to less timely or missed updates on scheduling etc. Harth is normally excellent at communicating when and what they are doing.
Areas Of Satisfaction - Integrity. I trust their knowledge and/or willingness to research an issue, to do a job right, to keep the property clean and safe.
Areas Of Satisfaction - They were on time and on schedule with everything and communicated very effectively.
This is the fourth job that I have hired them for. I have been pleased with every job and that is why I keep returning to them. I am definitely a repeat customer and I wouldn't think of going to another company for this type of work.
Better Service - I am pretty satisfied with how they approach things.
Change Anything - I can't think of anything I would change. With the most recent project, I probably had some second guessing with my choices, but everything turned out great.
Areas Of Satisfaction - I can't think of any area where I had concern. They plan things out. I don't feel that it is a rush job and I want things done right. So, the primary concern for me is that the job is done correctly and I am happy with how they operate.
Additional Comments - I will reaching out to them in a year or so for something.
There are a lot of different types of contractors out there, but they are professional, responsive and I would strongly recommend them to anybody.
Better Service - I think overall, they did a good job. I was happy with how they resolved everything. They adapted through some stuggles.
Change Anything - If I could have done anything differently, it would have had more time on the front end so we could go through the whole design phase. I was on a time crunch so we did not get through the whole thing. I think it would have been cool to go through that.
Areas Of Satisfaction - I was most satisfied with the work quality, project manager and project lead. The lead was absolutely fantastic. His job management and how he took care of things and to make sure things were done right the first time.
Design side DEFINITELY a YES! Construction side no.
Professional & Organized - The initial design consultations were very organized and professional. The build side started late because the necessary permits were not acquired in a timely fashion.
Areas Of Satisfaction - The design team from Chris Lux as the initial contact with Harth to Katie and Samantha throughout the design phase were outstanding. They understood what we wanted and helped us make it a reality. Mike Law was an excellent lead for our job and we missed him when he was pulled off our job before it was completed.
Change Anything - There is one design element i would have done differently but that's on me.
Areas Of Satisfaction - Employees were outstanding. They were competent and personable. A few things had me worried and they handled them very well.
Work Done Right - I really appreciated that they corrected the granite slab discoloration. I saw it and thought that is not good, and they corrected it. It looks perfect.
Change Anything - We are so outstandingly happy, it was a whole kitchen remodel. We are thrilled with it, it is just great.
Areas Of Satisfaction - I was most satisfied with the design process. They really helped us design it, they had vision before we did.
Letter of Recommendation - Not a written recommendation but I would do a verbal one.
Professional & Organized - Above a 4.
Client For Life - They are going to do some deck repair for us. We may have other small jobs that may go to others, but no one could have done this last job any better than they did.
Better Service - They were wonderful. There might have been a little bit more discussion of material options before we finically decided on what we were going to do.
Change Anything - We might put in windows that were a little larger. There is a sidelight to the door that we would have put on the other side of the door as well, or we might have not put it in at all.
Areas Of Satisfaction - We were most satisfied and impressed with the organization of their work. Also, we were very impressed with the quality of their direct employees and the subcontractors that they hire for drywall, painting, etc.
Additional Comments - From beginning to end they did a top notch job. Enjoyed working with Alan Hearth and the project until they pounded the last nail in.
Better Service - We have always been pleased with Harth Builders. We will call when we have a new project.
Areas Of Satisfaction - We are very happy with Harth Builders. We would not change a thing.
Areas Of Satisfaction - The quality of the workmanship. The workers were very knowledgeable and detailed.
All staff were excellent to work with at all stages, from concept of design through project completion. Harth was the only firm that was interested in a project that was to develop a unique artistic space and studio. Appreciated the collaboration and full engagement of the team with morning huddles and end of day summaries. And my dog now has new best friends. This is the team that will make a unique idea a reality.
Change Anything - As with any project couple items that I would have possibly gone with my first instinct but there were factors such as financials that had to be considered. We are still working on one issue with the lighting, which at first may not have been considered as important by some but they now recognize the concern I have and are giving it full attention.
Areas Of Satisfaction - All staff were engaged and especially appreciated the work of the designer and lead carpenter and how they worked to talk through things and to reduce any concerns. I also appreciate that Greg H. was willing to take this project on when other companies just had no interest. Everyone seemed genuinely interested in creating a unique space. I also appreciated the daily status and review. Also, the fact that I introduced some ad-hoc type of wall features that they graciously assisted and incorporated into design.
Additional Comments - This is a great team and wish them the best as they continue to grow. They really do care about the project whether it is small in scope or unique in design. And I appreciate the daily humor that often came through and the how we pulled each other through those moments of concern or grumbling and always ended the day with a smile or laugh. And lof course, they spoiled my dog so they when extra points! Great group of people. Thank you!
I was extremely happy with working with Harth. Their professionalism and work quality exceeded my exceptions.
Better Service - More timely completion of the project would provide me with better service.
Change Anything - I don't think I would change anything. I'm happy with everything
Areas Of Satisfaction - I was most satisfied with their response to problems and mistakes that came up. I was also most satisfied with their organization of the project.
Employees & Subcontractors - Harth Builders is outstanding. The mason subcontractors are not considerate of your property. We have shared that with them.
Better Service - If they could shorten the length of time from the initial contact to the completion of the job, that would be beneficial.
Change Anything - I wouldn't change anything.
Areas Of Satisfaction - Our project manager, Steve Torres, was exceptional in communicating and coming on-site to meet with us.
Additional Comments - The gentleman who did the drywall spackling (Gene) was outstanding.
Better Service - Tighten up process with Designer. Perhaps a check list.
Areas Of Satisfaction - The implementation was excellent. Not always easy to live with construction in your house, but Harth employees were very easy to work with.tighten the process
Additional Comments - Overall excellent experience. Harth' punch list was longer than ours, and ours was very short
I would very much choose them to do another project.
Professional & Organized - Harth Builders is extremely organized and professional.
Schedule - They didn't exactly adhere to our schedule, but it wasn't their fault.
Work Done Right - My work wasn't done right the first time, but again, it wasn't their fault. It was the fault of another vendor.
Client For Life - I would consider myself a client for life, but I am moving to Palm Springs.
Better Service - I can't really think of how the company could provide better service. I liked the workers they had come here very much, and Chris Lux was excellent. I don't have any recommendations because they are on top of things.
Change Anything - I would change absolutely nothing about the project. They absolutely did what I wanted, and they actually did better than I asked. I didn't know it could look this good.
Areas Of Satisfaction - I was most satisfied definitley in terms of the finished product and working with them. It was easy. We had a nightmare situation with a contractor, and having them come in afterwards was like a God send. We got a little trust back, and they told us what we did wrong by hiring an out of state contractor. If I need anything again, I would definitely use Harth Builders. They were very helpful, and I didn't feel stupid. They are also close by, so I could go to their office when I wanted.
Additional Comments - Great family company, and they make you feel special and like you matter. They care, and they want to do a good job. Everyone, from the receptionist at the front door to everyone else, makes you feel like they want your business, and like they want to do a good job for you. The workers are also very skilled and very pleasant and clean. They are craftsmen, and they know what they are doing.
Change Anything - I'm happy with everything I chose.
Areas Of Satisfaction - I am most satisfied with their level of attentiveness and willingness to handle problems that arise during the process.
Additional Comments - Everyone we have worked with at Harth has been a pleasure. They all are genuinely committed to the customer having a good experience and being happy with the work.
Very professional organization!
This is our second project with Harth and we could not be more pleased with their efforts. Their consummate professionalism and excellent communication skills alleviate a lot of the stress associated with home projects.
Better Service - Harth's service is just fine...not much to recommend on this front.
Areas Of Satisfaction - It is always communication. If I have a concern, I can rest assured that I will get a response within a few hours. This is something that should *never* change.
Harth Builders helped us with some projects at our home as we got it ready to sell. They were professional, punctual, clean up after the day's work and finished in a timely manor. We would recommend them to our friends.
Change Anything - Nothing - we were happy with the work that was done.
Areas Of Satisfaction - Finished in a timely manor, cleaned up at end of each day and respectful of our property.
Better Service - The service was excellent as usual.
Change Anything - The location of the on/off shower control.
Areas Of Satisfaction - The time that they took on the front end to ensure that we were satisfied with the layout of the new space.
Additional Comments - Our lead carpenter was Todd. This was our first time working with him. He was fantastic; he was very skilled, detail oriented and exceptionally clean. I would happily work with him again. As usual, Ellen guided us through the selection process smoothly and we are very pleased with the end results.
Our kitchen remodel design/build project was delivered with very high quality, on time and very close to budget despite some adjustments needed due to existing conditions found in the house. The design process went smoothly. The design team understood our goals and offered options in line with the budget.The execution of work was top notch. The lead carpenter communicated frequently and effectively to ensure options and issues not considered in design were highlighted early to give us ample time to consider decisions. The work space was kept very neat/safe and all subs on the job were very respectful of our home during the work. The attention to detail and workmanship was fantastic.Project leadership was actively involved throughout and despite delays from as-found conditions and incorrect cabinet delivery, worked to finish within two days of the original schedule.The project met all expectations and we are enjoying our newly renovated space. We might have been able to do the project slightly cheaper with someone else but after seeing the finished product, there is no doubt in our minds that we got what we paid for with Harth. Can't be happier!
Schedule - There was a delay due to incorrect kitchen cabinet delivery but they were able to hold the original schedule after warning there might be a delay.
Construction Quality - The carpenter that ran the job maintained a very high standard for all specialty trades that worked on our project. He flagged defects before we did and defects we may not have seen until sometime after they finished. Very, very good.
The fact that we've just completed our fourth significant remodeling project with Harth should be indication enough of our satisfaction with them. The staff are highly skilled, courteous, accommodating, and make the overall process as painless as they can. If I had to choose one word to describe the firm it would be "integrity."
Better Service - Service overall is excellent. We're still waiting for one or two punchlist/warranty items to be addressed that were discussed at our last meeting about a month ago.
Change Anything - Everything was pretty much on target this time. The only thing I regret is not having the ceiling of the MB walk-in closet redone while the crew was here. I thought I'd like to do it myself but now realize I'll probably never get round to it!
Areas Of Satisfaction - We've had great experiences with the staff. Good people.
I would recommend Harth Builders to anyone. They are extremely competent, efficient, creative and professional in all the work they do. They asked thoughtful questions to help us figure out the best design for our needs. Everything is well-documented, so you never have to worry about what is covered and what the timeline will be. When we had a problem with a particular product, they completely took care of the repair and replacement. On top of that, Harth employees are wonderful to work with.
I have used Harth Builders for two projects (so far), one massive and one modest. I had a fantastic experience and perfect results on both. Harth uses the same care, customer service and incredible attention to detail whether the project is a single room or a whole house. The entire team is courteous and professional and does impeccable work. I would not work with any other builder.
Better Service - Everything was excellent - no room for improvement.
Change Anything - I would have considered a larger roof area.
Areas Of Satisfaction - The dedication, expertise and quality work of the staff.
Additional Comments - We've had work done on our house before. This was the most painless, seamless, and had the best results.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Harth Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys