At Gordon Reese Design Build, we are committed to the health and safety of our clients and employees. We require sign-in for trades upon arrival, usage of proper PPE, and perform temperature checks on all who enter the job site. In our physical office, we require masks and sanitize all commonly-used surfaces daily, completing a weekly deep-clean of our office facilities. Our priority is to keep you safe.
The end product was wonderful, but the "build" process was unnecessarily bumpy: 1. The deck construction appeared to maybe be the first time working with the product as the deck had a lower profile than the previous existing redwood deck and had a very wavy appearance due to the substructure needing to be different from the redwood - so the deck was rebuilt and looks great, but we were surprised at the apparent lack of experience. 2. There could have been better coordination between the trades and GRDB - I can't remember which it was, but someone showed up to do work, on the fireplace wall, but it wasn't at that stage yet. 3. The kitchen corner cabinet design was an issue and when I asked about redesigning it was told it would be "prohibitively expensive because construction had already begun". That set a bad tone. HOWEVER, the cabinet got rebuilt and is perfect. 4. The stacked stone/cabinet installation did not follow the measured drawing on the design - it looks fine, but we wonder how did that happen? and on a larger project that could have major implications. 5, Co-construct computer program is very helpful - just needs to be kept current to be useful.
I am and will continue to be a repeat customer! Just delighted with the people, the process and results. Absolutely wonderful!
I had a very good experience. I highly recommend them.
Set Us Apart - The team was very professional and organized. We appreciated that they communicated with us constantly. Gordon Reece was able to work with me within the confines of the budget that I had allotted for the project.
Areas Of Satisfaction - The job was done so well. Everything looks so good. I am very happy with the results.
Lead Source - The owner does seminars once a month and I saw an advertisement through the catalog.
The design process for the technology is a too big. Our project was small. They worked with the vendor when things went wrong. I do not think the value is there though.
I would highly recommend Gordon Reese Design Build to others. During a time when contractors were in high demand and didn't even want to pick up the phone, I heard many horror stories from friends and family about jobs gone wrong. GRDB responded quickly to our inquiry, was responsive to all our questions, and got the job started the very business day after we signed the contract. The job was almost precisely on schedule (only held up by lack of availability of one door that was a selection item added to help with inspection), and the crew was absolutely fantastic. GRDB might not bid the lowest price you can find, but you can be sure that the job (as scoped) will be completed efficiently and with high quality. You get what you pay for!
Working with Gordon and his team has been a dream. The level of personal attention, collaboration and communication has made this a super easy and fun process. I have been very impressed with the attention to detail of the entire team and of the contractors - I feel like it matches mine so I feel confident that the work is done right and done well!
Gordon Reese Design Build is a first class operation. Their level of professionalism, expertise and attention to detail surpassed our are expectations. This applies to everyone involved in the project, from Gordon himself, the project manager, the lead contractor to any of their hands on workers.
I would highly recommend them to anyone looking for a contractor for major remodeling. I think their goal of providing great service is in line with what they are doing. What I appreciate most is their effectiveness, in terms of communication, the construction and project management. I think they are in general, nice.
Areas Of Satisfaction - I think they can keep doing what they are doing. I think they have been great. I love how friendly they always are, including the project manager, coordinator and the friendly people communicating effectively. They work together with you on certain issues that are spotted throughout the project. You feel like the project is in the proper hands. The owner is largely involved and some of the instructions were given by him directly, so everyone knows what to do. I think they even keep the timeline in my expectations. They did the project much faster with considerable and nice quality, and also we had a special health need, which requires eco-friendly material to be used and they were able to facilitate getting the healthiest material that we need. They were good at spotting issues on site, like water leaking. Also, most of their subcontractors are pretty nice. The painter, Chris, is a perfectionist and he wouldn't let any detail go.
We had good experience working with their team. They were able to cover everything from design through constriction.
Areas Of Satisfaction - The final product is beautiful, functional and tailored to our needs. It was clear throughout the project that the Gordon Reese employees and subcontractors were committed to quality work. As the project went along and we spent more time with all of them, we felt confident that the final product would meet or exceed our expectations.
Gordon Reese Design Build did a great job on our remodel project. We have a phase two in mind down the road and hope to be working together again.
We contacted Gordon Reese months in advance of a major renovation to our 22 year old townhouse. He worked with us on a major redesign that we believe makes our home the "gem" of the community. If you're looking for a turn-key, total design and build contracting company, we highly recommend Gordon Reese Design Build.
As a builder, the jobs sites are clean and framed nicely. They pay on time. They are generally good people to work with. I would recommend them to a friend.
Additional Comments - My experience with Gordon Reese has been on a professional basis. They are a good company to work for. They're professional and most importantly, they pay on time.
I do not know yet.
Areas For Improvement - Gordon Reese met my expectations for quality work. The costs were potentially higher than competitors but the quality, and my satisfaction, are higher too.
Areas Of Satisfaction - Responsiveness, professionalism, and communications were great. The use of technology for tracking and communicating was helpful.
Additional Comments - The online tools that they use are very helpful.
Areas Of Satisfaction - He was very professional and easy to work with. It was a pleasure to meet him and I appreciated his time.
Areas Of Satisfaction - I was most satisfied with their communication. They were prompt.
Areas Of Satisfaction - Completeness of questions asked and pre packaged questions.
Gordon Reese Construction did an overall excellent job on our bathroom/laundry room remodel. They worked with us on our budget and were very professional.
Areas Of Satisfaction - The sub-contractors were all very professional and pleasant. The workmanship was very good
Additional Comments - We appreciated the time Gordon spent with us. He was always very courteous and thoughtful in his responses.
Areas Of Satisfaction - I was most satisfied with Gordon Reese Constructions web presence and communication.
GRCI services come at a high cost. The friend who recommended GRCI to me and myself can admit we were sticker shock with the quote. But the first impression GRCI created made me believe it will be worth it especially that I knew I will be gone most of the project. GRCI's professionalism, overall management, and workmanship speak for the cost.
Areas Of Satisfaction - I am satisfied with their ability to provide visuals of the plan, and project updates on their online tool. These capabilities satisfied my curiosity on the look of the project once finished and questions on project status and progress.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gordon Reese Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys