Fine exceeded my expectations. We started with an idea for a modest kitchen remodel. Although it did include removal of a load-bearing wall to open up the space. They gave a fair and fixed bid. No surprises. The work started quickly and progress happened nearly every day. During the process, we decided to expand the scope to include more of the first floor. Again, fair and fixed bids were submitted then approved and the additional work commenced. The final result is just stunning. The house is completely transformed and cooking in the new kitchen is magical. The views of the mountains out the front windows that were once blocked by a wall make cooking even more enjoyable. Craftsmanship is exceptional. After taking a breath, we had Fine return to remodel our main bathroom on the first floor and then again after a brief pause, we had them redo our master suite. Both very satisfying to have done so well. We highly recommend Fine Remodel. You won't be disappointed. But beware, you might get addicted to updating your home like we have! Next stop the basement!
Additional Comments - We are so very pleased with how the entire process of our home remodel went with Fine Remodel on top of the beautiful outcome of the final product. From start to finish it was a far better experience than we had anticipated for such a huge project that we decided to take on.
Areas Of Satisfaction - This was our first remodel experience and they did a fantastic job of setting expectations from the very first meeting on.We have had a few minor issues arise with some of the materials and they have reached out to the various parties to make sure issues were resolved in a timely fashion. They always offer solutions rather than excuses.
Areas Of Satisfaction - I was very happy with how much they communicated with us so we always knew what was going on. We were blown away with how clean they kept the work site and their attention to detail. They were always so quick to fix things that weren't 100% to our liking. We will definitely recommend fine remodel to others and use them again in the future!
Areas Of Satisfaction - Impeccable service, starting with the job site manager including prompt communication and replies to any question or request. They don't cut corners. You pay for it - but it's worth it.
Additional Comments - Thanks for another great project!!
Additional Comments - I also felt everyone that worked on our project was very kind.
Areas For Improvement - This was my first remodeling project. I have always heard horror stories from other people that have done them. I was so pleasantly surprised by this experience.
Areas Of Satisfaction - The response time with my questions was incredible. Whether it was via email, phone, or text I heard back from everyone within less than 24 hours. I cant thank the Fine team enough for this.
Lead Source - A sign in another projects front yard on Kensington Ave.
Additional Comments - Thank you very much! I would use Fine Remodel again!
Areas For Improvement - None
Areas Of Satisfaction - They did a great job!
Lead Source - Friends
Areas For Improvement - None
Areas Of Satisfaction - These guys are real Pros. Totally competent.
Additional Comments - Would totally use these guys again. Not cheap but, neither is the quality of work - Top Notch. No regrets!!!
Areas For Improvement - None - we had an amazing experience with Fine Remodel
Areas Of Satisfaction - Our kitchen was done on time, within our budget and is absolutely GORGEOUS! We were most satisfied with the quality of the work and the ease at which we were able to communicate with the Fine Remodel team.
Lead Source - Through a family friend
Areas Of Satisfaction - Communication, responsiveness to my needs. I needed a group I trusted and I found that.
Additional Comments - Fantastic experience. Can't wait to do my next project with them!
Areas Of Satisfaction - All issues were taken care of promptly. Thank you for following through with things that needed to be fixed.Very friendly workers and excellent job in construction. We felt comfortable leaving our home open to most workers coming in and out. Thank you for the referral of Jenny Butterbaugh. She was a wonderful help.She was excellent to work with.
Additional Comments - We love our remodel very much. Our home is beautiful. So, so, stressful to live in the construction mess. Thank you for putting up with us and going the extra mile to make us happy. Definitely would refer Fine Remodel to others.
Areas Of Satisfaction - They were very professional. They did a great job.
Areas Of Satisfaction - quality of the work finished, responsiveness to problems
Lead Source - Bengt Erlasson Interior design
Areas Of Satisfaction - Fine remodel crew was awesome to work with.
Areas Of Satisfaction - Mark Blankman's commitment and follow-throughQuality of end product
Areas Of Satisfaction - Excellent communication. Always knew what was happening and when.
Additional Comments - I can't express how happy I am with my project. HIGHLY recommend Fine Remodel!
Areas Of Satisfaction - Sensitive to the architectural details of our historic home. Showed great patience with me!Outstanding people highly recommend.
Construction Quality - I wish there was a 5 or 6 here. The rest of the house feels like a step down!
Problem Resolution - I've never worked with anyone so committed to getting things right. Typically they disappear towards the end of the project but Fine Remodel was the exact opposite.
Areas Of Satisfaction - It's hard to pick! There's clearly a lot of expertise among Fine Remodel and all the contractors. Everyone was incredibly professional and knowledgeable. They all brought great ideas to the table to help solve some of my rather unique requests. Also, their follow-through was amazing. Fine Remodel worked to make sure I was 100% happy with everything — even after I'd made my last payment.
Lead Source - We hired an architect, Brian Roberts, and he recommended Fine Remodel. So glad he did.
Additional Comments - I'm a little disappointed I don't have anything else to build! I'll remember you guys for my next home.
Areas Of Satisfaction - Very happy with the outcome of the project.
Areas Of Satisfaction - Quality of work, professionalism, effective setting and management of timelines, responsiveness to questions
Lead Source - Recommendation from our architect
Additional Comments - We would definitely work with Fine Remodel again and would recommend their services to others.
Schedule - They did the best they could. The delay was due to the bathtub having a late delivery.
Areas Of Satisfaction - They were courteous and professional and always responded to our questions, etc. in a timely manner. The workmanship was top notch.
Lead Source - Through a Pepper Tree cabinets ad in Salt Lake Magazine.
Areas Of Satisfaction - The owner, Mark, was very professional and always very personable and followed up on any questions that I had or problems that we encountered.
Additional Comments - My overall satisfaction with Fine Remodel is good. I love my new kitchen and even though being without one for awhile was very hard, they did stick with the estimated finish time and it was all worth the inconvenience.
Areas Of Satisfaction - I was most satisfied with the cleanliness of the job, and their timeliness in getting the job done.
Schedule - They did an excellent job of adhering to the schedule.
Punchlist - We signed a contract and talked about what we wanted and they did that. I don't think we a had a punchlist, though.
Likely To Recommend - I will definitely recommend them to a friend.
Areas Of Satisfaction - I have a small home and they did an amazing job of maneuvering around and getting in and out of the doors. I was amazed at how they could twist and turn without hitting ceilings, the furniture, or themselves. We were really amazed at that.
Additional Comments - We have a dog and they just handled him and themselves very well. We were worried that it might be a problem, but they did really well with it.
Areas Of Satisfaction - The employees and the work they do is great. I will work with Mark and Fine Remodel again.
Lead Source - They did work for me before and did a great job on the design and work on the basement. Called Fine Remodelagain.
Areas Of Satisfaction - The entire project turned exactly as I had hoped it would. Mark and his crew are great to work with and it's always great watching the project develop.
Lead Source - I was first recommended Fine Remodel 4 years ago by a kitchen design and manufacturing firm
Additional Comments - I would highly recommend Fine Remodel and I have one more project for them to do in the future. Thanks Mark!
Areas Of Satisfaction - The cleanliness of the job site, supervisor's willingness to communicate and the quality of the workmanship were all excellent!
Additional Comments - Thanks to Mark, Dean and the crew for a job well done!
Schedule - they weren't able to keep the schedule exactly because of a supplier, however, they did call and arrange for a new schedule as soon as they were informed of the delay.
Areas Of Satisfaction - This has been the best contractor/building project we have ever experienced. Fine Remodel offers quality workmanship, completed the job in a timely fashion, left the site very clean each day, and followed up with a personal inspection within a short time. There was one minor problem to fix, which was corrected within a couple days. Great job!
Budget - Did not go over budget in any category or overall. There were no hidden costs or "surprises."
Clean & Safe - Cleaned up at the end of every day. Never had to worry about stepping on nails or walking into a hanging tarp in the middle of the night.
Areas Of Satisfaction - All the costs were clearly laid out and did not go over budget. Very flexible with what we wanted done and how. Gave great recommendations on how to save money, what we could do ourselves and which vendors may be of interest. In the end, it was all worth it and we love our kitchen.
Lead Source - Online search
Areas Of Satisfaction - All of the subcontractors were very polite and professional. Also, we've known Mark for a long time. We knew he would be consistent and timely with the project.
Areas Of Satisfaction - The degree to which they cared about doing it right and the customer being happy with the results.
Areas Of Satisfaction - I was most satisfied with the professionalism of Dean, our job foreman, and his responsiveness to any of our questions or concerns. He was right on it. Dean did a fabulous job. Mark was very responsive to any questions or concerns as well, and dealt with them right away. He fought for us for the cabinet we purchased that wasn't done so well. He went out of his way to make sure it was of the quality that we paid for. I was also satisfied with our painter, Bill. He was fabulous. He would attend to any little detail and make sure we were completely happy with everything. I was appreciative of that. I would highly recommend Fine Remodel.
Additional Comments - I enjoyed their workmanship. Dean did the detail work on the window ledges, and he did excellent work. He is a fine craftsman.
Areas For Improvement - None. Fine Remodel exceeded my expectations and performed the work at the highest quality levels. They also took care to disrupt my home life as little as possible. They are great.
Areas Of Satisfaction - They recommended upgraded materials and techniques that transformed my backyard into a show-place. They gave me options and choices, and kept within the budget we agreed upon. The work was performed on schedule, even in bad weather conditions. Their workers cleaned up the work areas and kept the work areas safe and clean.
Lead Source - Fine Remodel was recommended by my Architect, knowing I wanted top quality and professional workmanship.
Additional Comments - Fine Remodel has my highest recommendation and praise. Glen Hawkins
Areas For Improvement - None
Areas Of Satisfaction - The quality of work, the people I worked with, Dependability, willingness to make changes when needed,I was extremely pleased with all aspects of this group and the work they did. I would highly recommend them to anyone I know.
Areas Of Satisfaction - Very helpful with suggestions.
Areas Of Satisfaction - I was most satisfied with their timeliness, their cleanliness, and the information they gave us on where we were with the budget. We always knew what things were costing.
Areas Of Satisfaction - I was most satisfied with their professionalism and flexibility.
Lead Source - I was referred to Fine Remodel by another customer.
Additional Comments - Fine Remodel does a great job. We've used them for several projects, and we keep going back. They may not be the cheapest, but they get the job done and they always do great work.
Areas Of Satisfaction - Mark and Lothar are great!
Areas Of Satisfaction - I was most satisfied with their honesty and knowledge. They always made me feel comfortable.
Additional Comments - I would recommend them to anyone.
Areas Of Satisfaction - I liked the final product and communication with fine remodel.
Additional Comments - Fine Remodel was an excellent company to work with. I've had them do other projects in my home and hope to have more done by them in the future. I highly recommend them.
Areas Of Satisfaction - I really like that Fine Remodel does the upfront, detailed planning. I like getting an estimate that Fine Remodel will stick to and I like that Fine Remodel is honest in helping us to plan the remodel project in a way that will fit within our budget.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fine Custom Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys