Additional Comments - We are so very pleased with how the entire process of our home remodel went with Fine Remodel on top of the beautiful outcome of the final product. From start to finish it was a far better experience than we had anticipated for such a huge project that we decided to take on.
Areas Of Satisfaction - This was our first remodel experience and they did a fantastic job of setting expectations from the very first meeting on.We have had a few minor issues arise with some of the materials and they have reached out to the various parties to make sure issues were resolved in a timely fashion. They always offer solutions rather than excuses.
Areas Of Satisfaction - I was very happy with how much they communicated with us so we always knew what was going on. We were blown away with how clean they kept the work site and their attention to detail. They were always so quick to fix things that weren't 100% to our liking. We will definitely recommend fine remodel to others and use them again in the future!
Areas Of Satisfaction - Impeccable service, starting with the job site manager including prompt communication and replies to any question or request. They don't cut corners. You pay for it - but it's worth it.
Additional Comments - Thanks for another great project!!
Additional Comments - I also felt everyone that worked on our project was very kind.
Areas For Improvement - This was my first remodeling project. I have always heard horror stories from other people that have done them. I was so pleasantly surprised by this experience.
Areas Of Satisfaction - The response time with my questions was incredible. Whether it was via email, phone, or text I heard back from everyone within less than 24 hours. I cant thank the Fine team enough for this.
Lead Source - A sign in another projects front yard on Kensington Ave.
Additional Comments - Thank you very much! I would use Fine Remodel again!
Areas For Improvement - None
Areas Of Satisfaction - They did a great job!
Lead Source - Friends
Areas For Improvement - None
Areas Of Satisfaction - These guys are real Pros. Totally competent.
Additional Comments - Would totally use these guys again. Not cheap but, neither is the quality of work - Top Notch. No regrets!!!
Areas For Improvement - None - we had an amazing experience with Fine Remodel
Areas Of Satisfaction - Our kitchen was done on time, within our budget and is absolutely GORGEOUS! We were most satisfied with the quality of the work and the ease at which we were able to communicate with the Fine Remodel team.
Lead Source - Through a family friend
Areas Of Satisfaction - Communication, responsiveness to my needs. I needed a group I trusted and I found that.
Additional Comments - Fantastic experience. Can't wait to do my next project with them!
Areas Of Satisfaction - All issues were taken care of promptly. Thank you for following through with things that needed to be fixed.Very friendly workers and excellent job in construction. We felt comfortable leaving our home open to most workers coming in and out. Thank you for the referral of Jenny Butterbaugh. She was a wonderful help.She was excellent to work with.
Additional Comments - We love our remodel very much. Our home is beautiful. So, so, stressful to live in the construction mess. Thank you for putting up with us and going the extra mile to make us happy. Definitely would refer Fine Remodel to others.
Areas Of Satisfaction - They were very professional. They did a great job.
Areas Of Satisfaction - quality of the work finished, responsiveness to problems
Lead Source - Bengt Erlasson Interior design
Areas Of Satisfaction - Fine remodel crew was awesome to work with.
Areas Of Satisfaction - Mark Blankman's commitment and follow-throughQuality of end product
Areas Of Satisfaction - Excellent communication. Always knew what was happening and when.
Additional Comments - I can't express how happy I am with my project. HIGHLY recommend Fine Remodel!
Areas Of Satisfaction - Sensitive to the architectural details of our historic home. Showed great patience with me!Outstanding people highly recommend.
Construction Quality - I wish there was a 5 or 6 here. The rest of the house feels like a step down!
Problem Resolution - I've never worked with anyone so committed to getting things right. Typically they disappear towards the end of the project but Fine Remodel was the exact opposite.
Areas Of Satisfaction - It's hard to pick! There's clearly a lot of expertise among Fine Remodel and all the contractors. Everyone was incredibly professional and knowledgeable. They all brought great ideas to the table to help solve some of my rather unique requests. Also, their follow-through was amazing. Fine Remodel worked to make sure I was 100% happy with everything — even after I'd made my last payment.
Lead Source - We hired an architect, Brian Roberts, and he recommended Fine Remodel. So glad he did.
Additional Comments - I'm a little disappointed I don't have anything else to build! I'll remember you guys for my next home.
Areas Of Satisfaction - Very happy with the outcome of the project.
Areas Of Satisfaction - Quality of work, professionalism, effective setting and management of timelines, responsiveness to questions
Lead Source - Recommendation from our architect
Additional Comments - We would definitely work with Fine Remodel again and would recommend their services to others.
Schedule - They did the best they could. The delay was due to the bathtub having a late delivery.
Areas Of Satisfaction - They were courteous and professional and always responded to our questions, etc. in a timely manner. The workmanship was top notch.
Lead Source - Through a Pepper Tree cabinets ad in Salt Lake Magazine.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fine Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys