Work completed on time. Project Manager Mark Jacobbi was excellent in getting the job done and clean up completed. His knowledge of roofing and insurance claims are excellent.
I would absolutely recommend ELO. The entire experience was positive start to finish.
No, I would not. Since the roof replacement was not a smooth transaction, I would not recommend ELO Roofing.
I would recommend the roof folks but not the interior folks.
I would tell people to stay away from this company.
Showed up on time. Built a great roof. Zero problems since.
I was most satisfied with their speed and the quality of the work. I could not get over how quickly they got the job done.
The new roof looks great, the cleanup was superb.
The sales representative presented everything well and professionally. He also stayed on top of all of our concerns!
My experience with them was actually surprising a little bit. They made me aware I had an issue that I didn't know about.
Clean - They did a good job.
Recognized Excellence - I would like to recognize Malik. He was the one who got it all going in the beginning, the first who came to me and talked to me about it.
Areas For Improvement - I think they did a good job.
Areas Of Satisfaction - Overall, I was pretty satisfied. They exceeded expectations, and we had no problems.
Additional Comments - Overall, my experience was good. I can't say anything bad about it. They did exactly what they said they were going to do. They took care of the insurance claims. I didn't have to do a whole lot.
They did the job well and on time. It's like I have a brand new roof.
I thought ELO Roofing was very efficient, and when I had any concerns they took care of them immediately. They actually did what they were supposed to do.
Expertise - Yes, they were through the whole process.
Recognized Excellence - I would like to recognize my project manager for exceptional service at ELO Roofing.
Areas For Improvement - ELO Roofing did not fall short of my expectations. I was going to use another roofer that we've dealt with quite a few times, but after using ELO I would definitely use ELO over them, and I've been using them for years.
Areas Of Satisfaction - ELO Roofing met or exceeded all of my expectations.
Additional Comments - They were a really professional group. They follow through with what they say they will do. I will recommend them to anybody.
They do very professional work and they are very efficient.
They are very professional. It was a thorough process from end to end.
Everything was wonderful they did a great job! There are no leaks!
I was in NC when the job was done - a big 5 stars for everything!
I would definitely recommend them, they were extremely professional, and they did not leave during the entire storm that happened during the duration of the project, I'm impressed with the guys that came and specially the site supervisor.
Recognized Excellence - I would recognize Josh the salesperson, and Sarah, also Thomas the site supervisor for communicating and staying during that storm.
Areas Of Satisfaction - From the second that Josh walked through the door I felt like I was being talked with not being sold, he was extremely professional and defiantly exceeded all expectations explaining everything, And office staff, constantly called me to let me know regarding the scheduling and the permit they just exceeded all
Additional Comments - I wouldn't hesitate for a second to use them again.
Recognized Excellence - Malik Bradford was exceptional, as was the project coordinator.
Areas Of Satisfaction - Coordination and work exceeded my expectations. The completed job looks very well done.
Additional Comments - It was a good experience.
ELO Roofing is an excellent company to work with. They did amazing work as a team. The quality of the roof that they put on was absolutely wonderful. They did a stronger underlay, and for the roofing they tacked it down with thick nails so it was more hurricane proof. They didn't put the cheapest shingles on either. They put good quality shingles on.
Recognized Excellence - I would like to recognize Colby Wilkins for exceptional service at ELO Roofing.
Areas for Improvement - Project Coordinator - My project coordinator did not fall short of my expectations.
Areas for Improvement - Project Manager - My project manager did not fall short of my expectations.
Areas Of Satisfaction - ELO Roofing exceeded my expectations in the roof quality, the workmanship itself, and communication.
Additional Comments - I hope that they continue to have a blessed company. It truly was a blessing.
They did a good job. I appreciate the work that they did. I thank them for their professionalism, and that they handled the cleaned up and made sure that I was satisfied before they left the area.
Recognized Excellence - Dan should be recognized for his exceptional service.
Good, clean job!
Areas Of Satisfaction - They met/exceeded my expectations on communication, speed of service, and follow through.
The work was right on schedule and was effective.
Recognized Excellence - Jeff did an exceptional job, including assessment and completion.
Areas Of Satisfaction - Their timeliness met my expectations.
Recognized Excellence - I would like to reocgnize Tim Taylor.
Areas for Improvement - Project Coordinator - I was very satisfied with the overall experience.
Areas Of Satisfaction - They exceeded my expectations with their timeliness because most construction projects are delayed, and they were right on time. That was positive surprise.
Additional Comments - It was overall a very positive experience!
Tim Taylor does a fantastic job of educating the customer and problem solving after installation. Tim was my primary point of communication throughout. I cannot grade the various job titles below because I have no idea who those titles belonged to.
Michelle Kemmer and the entire crew far exceeded our expectations. Michelle went way over above and beyond to meet our needs. Oak Crest and Michelle have the best contractors we have ever used in the thirty years we have lived in this house. They are the best. I would recommend Oak Crest Roofing to... more
The service was great and I was very happy with my designer.
Thanks so much to the entire team at G&W--They went the extra mile got my roof completed 2 days before Hurricane Ian blew threw!
I am very disappointed with Morgan. Not only did the sales person, obviously,listen to what we needed the wrong material was ordered and delivered. I am satisfied with the material as it was an upgrade from vynil. The problem is now we have to hire someone to paint our house. Also one end of our hou... more
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ELO Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys