We are offering a completely virtual sales experience for our customers, where we can do an entire sale without ever having to be face-to-face. Sales reps are working from home.
Initially, I had Elbert quote for just roof and gutter replacement. They did a fantastic job with the roof project so I had them quote windows, doors, soffits, and wood trim replacement. Their pre-sales process and quotes were by far the best of all the contractors I had bid on the jobs. The quotes were extremely detailed and they took several hours with me to discuss material and color options. The install took several weeks and the crew did a great job working with me on schedule. They did a fantastic job communicating with me throughout the job. I couldn't be happier with their work and would highly recommend them.
They were very professional, stayed on the budget that they gave me, and were very courteous.
I had no problems working with Elbert Construction, and I would recommend them to others to use.
Great work. Very nice and professional. The whole team is very customer oriented. They want you to be happy.
Don Harr was amazing at coordinating with my insurer and the subs to get the work done, even during some miserable weather. All the workers were very polite and diligent. Extremely pleased with the outcome!
Our work was done well. Our concerns were addressed in a kind and timely manner. They were respectful of our time, home and yard.
They are fantastic people. They have the highest quality workmanship and service. I'm extremely happy.
Quality work! Exceptional warranty! Conscientious workers! The sales rep (Shane) and the foreman (Chad) were very nice, informative and helpful.
Grate craftmanship everything looks great
The only thing that bothered me was the timing everything took longer it took 3 days to a week when we were told it will be done in 2 days, and we were put on the back burner because they got backed up with other projects.
I would strongly recommend them. They were professional and high quality.
They had great service and a great attitude.
They were very efficient and timely.
I was very happy with my sales consultant. He was excellent. I will highly recommend the company because of him and the excellent customer service.
Don Harr at Elbert Construction was a pleasure to work with from our initial meeting with him until the project was finished.
We felt that we received high quality work at a very fair price.
Overpromise and under deliver
Very organized and follow up. Don Harr is exceptional.
I did not complete this survey immediately. I wanted to spend some time before completing it because I wanted it to be without emotions.
I received a phone call less than 24 hours before they began the project. The day of the project roads were icy. They had difficulty in staging for the project. They needed an additional day to complete the work. The weather did make a difference. It was their choice to work in such conditions. It made me question about the quality of the work completed. I guess time will tell. I am also concerned about the amount of debris that may be in my gutters. I hope they do not become clogged and overflow. The comments noted below give more specific concerns.
The customer service agent, Matt, was very wonderful and helpful.
The repair on our roof was done very well. The crew cleaned up after the work was finished.
I would definitely recommend Elbert construction to a friend for any roofing work. They were professional and courteous from the beginning to the end of the process. The sales person was very helpful in picking out materials, colors and answering questions. Their quote was higher than another quote I received, but I felt I knew what I was getting up front and was more confident in the Elbert solution.
I don't know.
Poor communication and clean up.
Promises not kept
They responded well and their quality control was very good from start to clean up.
Appreciate the attention to detail regarding roof repair. Impressed by their knowledge and effort to offer a permanent solution. Professional and prompt!
They were sufficient! They did a great job and I've got a lot of neighbors who have told us how nice it looks!
The work was done quickly and satisfactory.
Bone Dry was to show up at my house on Friday and complete repair work to a leaking roof and no one ever showed up. That night we had a storm and we had water come in the house. When I called to see why no one showed up, they didn't really have an answer to why, nor did anyone call and say they woul... more
The crew was punctual, pleasant, and cleaned up their mess
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elbert Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys