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They promised things they did not deliver. They said we would receive warranty information for the roof but we never received these papers. They said they would send someone out to fill in the cracks that were still in the ceiling but no one ever came. They did not communicate well or resolve prob... more
This is my first time ever having a roof put on a home and I was very satisfied with every step of the process. I also like the way they communicated with us and sent us multiple pictures throughout the process of putting the roof on.
very nice job, but the price was expensive compare to other shop
I have used Glass Guru for the last few years on multiple projects. They are always dependable, offering suggestions for my very old windows, on time and cost effective. I highly recommend them.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ECOs Bond Cleaning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys