Replaced the roof on our 35 year old sun room. Did a great job! Staff very professional and courteous. Left the site clean. Followed up to assure satisfaction.
Professional job with quick response. Employees very personable and knowledgeable. Overall a satisfactory product which meets all expectations with very few exceptions. Those exceptions were also quickly resolved with corrections made.
Areas Of Satisfaction - Done quickly and well!
Additional Comments - I’m grateful for a job well done.
Areas Of Satisfaction - Construction- once started builders never stop until it is completed.
Additional Comments - Pricey but worth it my family loves it. Sunroom looks very nice!
Areas Of Satisfaction - Very responsive.
Areas Of Satisfaction - professional and timely communication from the ECCO office re my project
Excellent materials and workmanship. Great installation crew!
Areas Of Satisfaction - Most impressed with quality of materials and hard work of installation crew. They were professional and answered all my questions and were willing to make minor changes that I requested.
Excellent service experience with this company. I only gave 3 starts on punchlist because I wasn't sure what a punchlist was but everything was handled professionally and we are very pleased with the finished project. We thought they were great!
Very happy with the total experience. People are friendly and the awning compliments our house.
Areas Of Satisfaction - Very happy with everything.
The project was completed ahead of the projected schedule and the work was very well done. We look forward to using our new sunroom throughout the year.
Areas For Improvement - None
Areas Of Satisfaction - Appreciated Ricardo's courtesy and professional workmanship
Areas Of Satisfaction - Listened to my requests and worked within my budget
Lead Source - Previous customer
Both the Support Staff and the Installer's were spot on perfect. Pilar Martinez kept us informed of the progress of our Sunroom both from ECCO's part and Virginia Beach Permits department. The Installation Team showed attention to detail any Homeowner expects. I will recommend to all.
Areas For Improvement - None
Areas Of Satisfaction - The quality of the Product and the Team Leaders knowledge of the installation procedure.
Additional Comments - Keep up the Great work and continue to keep and or hire Quality team Members
Very professional. Excellent workers.
Areas Of Satisfaction - Quality product
Areas Of Satisfaction - Very knowledgeable sales rep. High quality awning.
Areas For Improvement - Na
Areas Of Satisfaction - Customer service
Areas Of Satisfaction - The professionalism of the installers
Areas Of Satisfaction - They were on schedule, very knowledgeable and professional.
Areas For Improvement - It took a little longer to get started than we anticipated, but part of that was the permitting process with the city. Once started everything went amazingly fast.
Areas Of Satisfaction - Responsiveness was amazing! Great communication! When the workers showed up, they were here to work and paid great attention to detail. There was never any trash, nails or debris left out at the end of the work day. For the scope of this project, the impact on is as homeowners was minimal. Addressed all concerns beyond completion of the project.
Additional Comments - Pilar is a great communicator, very professional and organized. Definitely as asset to this company!! This was a positive experience for us and went really smoothly! Better than any other remodel or construction project we have ever contracted.
Areas For Improvement - Following up on a few items I wanted to be looked at. In the end the results were great
Areas For Improvement - N/a
Construction Quality - Materials are good quality. Workmanship was good except for the porch door which is mounted with a strike plate that does not properly seat flush and makes the door impossible to close unless you slam or try to lift up and to the right.
Areas Of Satisfaction - Expertise. Ability to custom fit the project to my porch. Quick response when I reported that a window would not stay up. Fixed issue the next day.
Additional Comments - Great company. Quick quality work.
Areas Of Satisfaction - Workmanship of the awning and installation.
Areas For Improvement - None
Areas Of Satisfaction - Professionalism of personnel and promptness of job conducted.
I couldn't ask for a better experience from beginning to end. It started with our salesperson who was extremely knowledgeable about his product and explained everything step by step. The instillation crew couldn't be more professional. Showed up on time did the job and cleaned the area better the... more
They were very gracious to me. The project manger, Mark, he was very accommodating. Anything and everything I asked him to do. He went above and beyond what he needed to do to satisfied what was taken place in the house. Everyone that came in here was as nice as can be. The person who did the reme... more
Once they got here, it was phenomenal.
The Jenkins Restoration contact person was very responsive and akin to my needs to cover the hole in my roof before the coming rains. He coordinated with me and my property manager to be there to perform the work after the tree had been removed from it. I was not there personally as my property ma... more
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ECCO Sunroom & Awning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys