Professional job with quick response. Employees very personable and knowledgeable. Overall a satisfactory product which meets all expectations with very few exceptions. Those exceptions were also quickly resolved with corrections made.
Areas Of Satisfaction - Done quickly and well!
Additional Comments - I’m grateful for a job well done.
Areas Of Satisfaction - Construction- once started builders never stop until it is completed.
Additional Comments - Pricey but worth it my family loves it. Sunroom looks very nice!
Areas Of Satisfaction - Very responsive.
Areas Of Satisfaction - professional and timely communication from the ECCO office re my project
Excellent materials and workmanship. Great installation crew!
Areas Of Satisfaction - Most impressed with quality of materials and hard work of installation crew. They were professional and answered all my questions and were willing to make minor changes that I requested.
Excellent service experience with this company. I only gave 3 starts on punchlist because I wasn't sure what a punchlist was but everything was handled professionally and we are very pleased with the finished project. We thought they were great!
Very happy with the total experience. People are friendly and the awning compliments our house.
Areas Of Satisfaction - Very happy with everything.
The project was completed ahead of the projected schedule and the work was very well done. We look forward to using our new sunroom throughout the year.
Areas For Improvement - None
Areas Of Satisfaction - Appreciated Ricardo's courtesy and professional workmanship
Areas Of Satisfaction - Listened to my requests and worked within my budget
Lead Source - Previous customer
Both the Support Staff and the Installer's were spot on perfect. Pilar Martinez kept us informed of the progress of our Sunroom both from ECCO's part and Virginia Beach Permits department. The Installation Team showed attention to detail any Homeowner expects. I will recommend to all.
Areas For Improvement - None
Areas Of Satisfaction - The quality of the Product and the Team Leaders knowledge of the installation procedure.
Additional Comments - Keep up the Great work and continue to keep and or hire Quality team Members
Very professional. Excellent workers.
Areas Of Satisfaction - Quality product
Areas Of Satisfaction - Very knowledgeable sales rep. High quality awning.
Areas For Improvement - Na
Areas Of Satisfaction - Customer service
Areas Of Satisfaction - The professionalism of the installers
Areas Of Satisfaction - They were on schedule, very knowledgeable and professional.
Areas For Improvement - It took a little longer to get started than we anticipated, but part of that was the permitting process with the city. Once started everything went amazingly fast.
Areas Of Satisfaction - Responsiveness was amazing! Great communication! When the workers showed up, they were here to work and paid great attention to detail. There was never any trash, nails or debris left out at the end of the work day. For the scope of this project, the impact on is as homeowners was minimal. Addressed all concerns beyond completion of the project.
Additional Comments - Pilar is a great communicator, very professional and organized. Definitely as asset to this company!! This was a positive experience for us and went really smoothly! Better than any other remodel or construction project we have ever contracted.
Areas For Improvement - Following up on a few items I wanted to be looked at. In the end the results were great
Areas For Improvement - N/a
Construction Quality - Materials are good quality. Workmanship was good except for the porch door which is mounted with a strike plate that does not properly seat flush and makes the door impossible to close unless you slam or try to lift up and to the right.
Areas Of Satisfaction - Expertise. Ability to custom fit the project to my porch. Quick response when I reported that a window would not stay up. Fixed issue the next day.
Additional Comments - Great company. Quick quality work.
Areas Of Satisfaction - Workmanship of the awning and installation.
Areas For Improvement - None
Areas Of Satisfaction - Professionalism of personnel and promptness of job conducted.
We are so excited about out sunroom!!! Ecco did a beautiful job! We were not onsite while it was being constructed but came back to our home to this incredible addition! They worked with us to get exactly what we were looking for. I was so impressed with their correspondence during the process. Pilar returned my emails within a few hours at the most and kept us up to date on the process. We couldn't be happier!!!
Areas Of Satisfaction - The ease of making it all happen. And of course seeing the end product!! Also the 12 months same as cash option. We most likely would not have done this job with out that as it help us financially by spreading out the payments.
Lead Source - Reese Evans - a contractor in Corolla who had done work for our neighbors. Also from our neighbors themselves - Baron and Linda Ashfield
Additional Comments - We have a sunroom at our home in Centerville OH that I absolutely love and spend a great deal of time in. It is large and year round and so wanted something like it at our place at the beach. ECCO made it possible and I am so excited!!!
Areas Of Satisfaction - The sliding windows and glass are very smooth.
Spent two years looking around for an awning--they were flimsy and wouldn't last at the oceanfront or would be shipped for self-install.I got a mailer from these folks and they accommodated my schedule, showed up on time and didn't park in my neighbor's space (I warned them!)
Areas For Improvement - The met all expectations.
Areas Of Satisfaction - Estimator was knowledgeable and personable.
they build a quality product and if something is wrong they fix it
Schedule - Scheduling was based on homeowner association approval of the project. Once that approval was received, the project was actually completed sooner than was stated.
Construction Quality - My only issue was that the boards under the patio doors were originally glued. They both came loose within about a week of installation. This required a second visit to secure them with 3 screws.
ECCO Sunroom & Awning had excellent communication to work with. They resolved any issues that I had.
Areas Of Satisfaction - The timelessness of there work and excellent communication.
I dealt with Steve Champion and he was an excellent sales person. He was very polite and very professional. He did a great job.
Areas Of Satisfaction - I was most satisfied with the product.
Value - A competitor's awning quote was half the cost, but I did not know what their material was like. The presentation given by the salesman was very good. I could see what the awning was made of, and that was beneficial. The salesman did a good job.
Areas Of Satisfaction - I was most satisfied with the workmanship, and the actual awning itself is very nice.
Areas Of Satisfaction - I was most satisfied with the quality of the craftsmanship.
Areas For Improvement - They did not fall short. They came out and put it up, I had a little problem with the motor, I called them up and they got a new motor and came and put it in. It's a very good company. I would be happy to take any phone calls to recommend them.
Areas Of Satisfaction - I was most satisfied with the awning and the way they cut it. I had some health problems and couldn't do what I physically used to be able to do, so I paid them to do it for me. They did the job very well and they built it strong. I couldn't have done it any darn better if I did it myself. I am very happy with them.
Additional Comments - Everyone was professional, people called me back, and they showed up when they said they would . They did the job and I allowed them to back up in my yard. I carried sodas out there for them and they did a great job. They are just good people. I let them come use my restroom and I trust them with my life. Ricardo is one of them, they did a really great job. You don't want to let those two guys go.
ECCO Sunroom & Awning did a fabulous job! I just love my awning and I am enjoying every minute of it!
Areas Of Satisfaction - I am the most satisfied with the way the awning operates. I just love it.
Areas For Improvement - The price was a little high. It is good quality, though.
Areas Of Satisfaction - Everything was pretty good.
I am very pleased and the quality seems very good. Everything they talked about, they followed through on.
I left for about 5 weeks but I came back and everything was great. I just got it this summer and I noticed that the flap that comes down has really faded compared to the other part that isn't hidden. I would have thought the flap that comes down would have kept its color better longer. The material really faded fast considering it was just one summer. Besides that I love it! The material is good and holding up. I have just noticed the color has changed. It has been out when has been sprinkling and the water pools up in the center. When it gets enough, it falls off. If you are sitting on that side, it really gets you wet. I love it though. I have told my neighbors and showed them.
Areas Of Satisfaction - Their service was great. They came back in an effective manner because they tried to put it as close to my house as possible. When they did it it was morning and in the late afternoon it was hitting my gutter. They were out the next afternoon to fix it and has worked great. The guys were really good. They came out and left in no time.
Additional Comments - I think everyone should get one! It really saved my summer.
Additional Comments - I was very satisfied. I am glad that it is all done.
Areas Of Satisfaction - Quality product
Areas Of Satisfaction - I was most satisfied with the initial sales rep. He was pretty good, and he was great with communication. He kept in touch with us, as I would expect.
The job was done very professionally and I am 100% satisfied.
Areas Of Satisfaction - They were exceptional. No puch list required. Extremely professional. Highly recommend this company.
The bosses son went out of his way to make me happy. He did a few things that he did not have to do and I was very happy with it.
Regarding our sales person James, he was very professional and very knowledgeable of the awning and materials.
You couldn't ask for anybody better than ECCO Sunroom & Awning! Everybody went above and beyond the call of duty and was so good to work with. We couldn't be any more pleased with our awning.
Construction Quality - Absolutely 4+
Employees & Subcontractors - Absolutely!
Value - Absolutely!
Punchlist - Absolutely!
Likely To Recommend - Absolutely 4+ You couldn't ask for anybody better than ECCO Sunroom & Awning! Everybody went above and beyond the call of duty and was so good to work with. We couldn't be any more pleased with our awning.
Areas Of Satisfaction - We were most satisfied with the final look of the awning. When you're just looking at it, and you're so glad that you had it done. It makes such a difference, and it is so much cooler.
Additional Comments - Our sales guy, James was just full of energy, and you could tell that he enjoys his product. Just as I am at Southwest Airlines, when you enjoy what you do every day, you look forward to going in to work every single day! He was a super neat sales guy!
Areas Of Satisfaction - The finished product is what we hoped it would be.
Additional Comments - I am really happy with the service. They have a really great product.
Lead Source - Online
Good upfront planning, but many steps in the process were disorganized. I was asked for an initial deposit on 3 or 4 occasions even though I was financing the project with their preferred provider. Ecco did not call miss-dig before digging the foundation and severed out irrigation. Also, the room failed two inspections. I am really happy with the final product, but the process between initial contact and project completion was not smooth.
Areas Of Satisfaction - Initial communication was great and the final product is beautiful.
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