Jeremy Hollow with Dry Patrol is extremely professional and helpful. I really liked him a lot.
My initial experience with Dry Patrol and their contractors was awful. However, after the first project manager left and I voiced my concerns, the team did what they could to make it right.
I would like for the contractor and Dry Patrol to have more communication, because there were some time where there was miscommunication on what things had been done. Other than that, everything was good and professional quality.
Todd Petri, their supervisor, was really great to work with.
But I would reccomend that they coordinate with Dry Patrol each tearout item
I would recommend the dry out and deconstruction teams. They were great. Prompt and polite and efficient.
I did not have any complaints about any of the workers or the salesman. The skilled workers were excellent and did a great job. The process did not work well for me though. I felt as if a lot of things were not completed. The unpacking and bringing my belongings back in, they fell short with. Things did not get connected back the right way.
I was disappointed that I was not compensated based on the lack of communication and the long wait I went through to have my project complete.
This is the worst company I have ever worked with. They did not communicate, follow a schedule, or finish the work that was agreed upon.
Dry Patrol did a fantastic drying up our basement after a well pump issue flooded it. Would highly recommend.Thank you
Area Of Satisfaction - I am most satisfied with the quality of the work, first off, and the treatment of the various people at Dry Patrol has been very pleasant and professional.
I wasn't here when they did the roof. When I came home, there was black stuff on my deck and chairs. I had to scrub it and hose everything down. They need to cover stuff up when they do the roof work.
Additional Comments - Rick, the supervisor I worked with, always answered his phone or called me back. Communication is a real good tool! I had no problem with their communication.
Pleasant professional staff.
Awesome company to work with!!!
Areas Of Satisfaction - The whole experience was great. They did everything that needed to be done effectively and quickly. I didn't have any problems and I cant say one portion was better than the other because it was everything I needed it to be.
Dry Patrol treats you like family members!
Review - Dry Patrol treats you like family members!
Areas Of Satisfaction - I was most satisfied because everyone was very kind and helpful.
We were very satisfied with Dry Patrol!
They were wonderful. They were very easy to work with and honest!
Likely To Recommend - I already have. I thought they were wonderful! They were wonderful. They were very easy to work with and honest!
Areas Of Satisfaction - I was impressed with the fact that the gentleman took sequential pictures of what the problem was, what the resolution was, and what it looked like when it was done. I am not a roofer and was not going up there to look at the job. It was amazingly well done and you could see the quality of the work. I have already recommended them to a friend because I thought they did a great job!
Review - They were wonderful. They were very easy to work with and honest!
Areas Of Satisfaction - I am happy for Dry Patrol's promptness and being honest.
They were very professional! I didn't have to do anything! And I loved it!
Review - They were very professional! I didn't have to do anything! And I loved it!
They did a really good job. The workers were professional and friendly.
Areas Of Satisfaction - I was most satisfied with their customer service.
Review - They did a really good job. The workers were professional and friendly.
Areas Of Satisfaction - John, he did a great job. He was really there for me.
Areas Of Satisfaction - I was most satisfied with the knowledge of the person that came out and explained what needed to be done.
Additional Comments - They got me through a very difficult situation and explained what they were doing. They gave me great confidence that they would clean up the water without mold. They greatly relieved my stress from a very stressful situation.
Areas Of Satisfaction - I was most satisfied with the promptness of service and the professionalism of the employees who did the labor.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dry Patrol as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys