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Anthony A.
I hired them to clear a slow draining kitchen sink the technician came out and talked my wife into doing a Hydro cleaning throughout the house the next day we use the washer in the garage and the water backed up and overflowed out of our secondary bathroom shower causing damage to all of our laminate flooring throughout the house. They contacted their insurance company that denied the claim stating we had an existing issue. If the Hydro cleaning would have been done correctly there would not have been an issue and they walked away from the project and charge me $1,800 to do the Hydro cleaning and the next day they fired the technician that did the work. I lost about $8,000 worth of laminate flooring throughout my hallway, bathroom, front entranceway, kitchen and dining area. Video camera showed some roots in the line and that is what they base their existing condition but if Hydro cleaning would have been done correctly the roots would have also been cleared out along with all the debris that clogged the drain.
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