From the first day we had an excellent experience with Deckover. Craig was great to work with and always got right back to us when we had questions. They actually came ahead of the planned schedule. They were very efficient and were in and out in two days. They were clean and tidy and the workers are very friendly. If you want to cover your pool with a nice deck we highly recommend Deckover!
The deck is beautiful
I would recommend them to anyone.
Thank goodness the men left extra boards. We will have to take the time to cut and replace a board that was hastily and shabbily put in place. Further, one support joist under the deck was not put in place straight but at an angle. However, there is no way to rectify this. The supervisor should wait until the lunch hour to text and talk on the cell phone. Had he done this, they might have been done in one and a half days instead of two days.
I had a great experience with the whole team. From initial contact to the actual build, everyone had great communication.
The deck is just beautiful.
Deckover did a professional job. They completed it sooner than scheduled. Mike followed up with us after the work and we are completely satisfied.
Areas Of Satisfaction - They met all of my expectations, and the end product actually exceeded my expectations.
Recognized Excellence - They were all excellent. They were helpful, answered all of my questions, and gave me straight answers. The construction crew was impressive.
I was very satisfied with the customer service and response to any questions.
Everyone associated with the work (bid, measurement, install, follow up was absolutely amazing. If all of American business ran like this we'd make America great again. I could not be happier with the experience or the finished product. But I MUST give a special shout out to the install crew. They were great workers, but also really good Men. So much so that I gave them all a copy of by book "The Man Book".
I am thrilled with the finished Deckover pool retirement. The craftsmanship, design, engineering and aesthetics exceeded my expectations. The entire workforce were great, very pleasant, conscientious and honest. Work and cleanup were done well, and in a timely manner.
Current Referrals - No, not at this time. I posted photos of my deck and company info on my facebook page.
Additional Comments - Super company, super people, super product!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Deckover as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys