Clarke contractors came to my house to do water mitigation after a pipe burst they showed up at 9:30pm and stayed until 5:30am to get everything removed and cleaned up, they also came back periodically for the next few days to check how everything was going I could not ask for better customer service these guys/ gals are amazing at what they do!
My overall experience with Clarke Contractors was good and I am very happy with my house. The project was a complex restoration of my house which had severe fire, smoke and water damage. Additionally, I made several significant changes to the house as it was being rebuilt. Clarke was receptive to the changes and successfully executed them. The construction crew were very experienced and dedicated to high quality work. Clarke's cleaning crew who performed the "de-smoking" process was outstanding. The subcontractors used by Clarke were courteous and also did high quality work. The areas that could be improved were communication regarding the project schedule and change order cost.
Clarke Contractors did nice work.
I was very pleased with the company, they were on time, and professional.
They were super easy to get along with. They do good work but I had a small issue with the materials. They did great work though.
Overall, we were extremely satisfied with process from start to end. It was a good experience.
Mike the Supervisor over my project, made himself readily available, and Rick and the Crew were the most professional, efficient, contractors I've ever worked with, We plan on collaboration with Clark in the future for additional home remodeling
Schedule - I don’t think this question applies.
Area For Improvement - I left several messages towards the end of our rebuild for Nate with Alacrity without getting return phone calls. What good is this program if my contact person from Alacrity does not call me back?
Area Of Satisfaction - Clarke Contractors did an excellent job packing and moving out contents and cleaning them and moving them back without major damage.
Area Of Satisfaction - I was most satisfied with how quickly they got things done. The quality of work was really good. The people were friendly.
Recognized Excellence - I would like to recognize Ken Cash. He did a great job.
They are excellent at what they do. I tried many other contractors and they were only ones who could do what they said.
Areas Of Satisfaction - The estimator did really well. The worker was excellent. He picked out things that no one else did. He gets a A+.
Areas Of Satisfaction - They were prompt and communicated well. The service was great.
They were absolutely amazing. It was a difficult situation with the flood and Clarke Contractors definitely made it an easier thing to have to go through.
Areas Of Satisfaction - I was most satisfied with every worker we had. They were kind, respectful and worked so hard. They did a good great job. They kept in communication the entire time. And the repair process was simple and easy.
Recognized Excellence - I would like to recognize the gentleman that put the carpet in (Adam?) for his exceptional service. He was the one that was there when the flood first happened and took pictures of where everything belonged so that they could be replaced once the work was done. I would also like to recognize the gentleman that was in charge of pulling out all the carpet and flooring samples (Project Manager Terry). He was kind, fast and professional. I would also like to recognize all the people in between who worked hard to get this done for us.
We have called Clarke Contractors twice to help with small roofing issues. They have been very helpful and prompt in fixing it for us!
Responded quickly to emergency at my home and took care of all required work to fix and restore.
Areas Of Satisfaction - They worked SO HARD! Everyone dug in and cleaned so hard. They had so much compassion for my situation and really made the most of the time with me. I joked that they were like a friendly cleaning army. I was so grateful.
Recognized Excellence - The whole team who came to my house was exceptionally hard working and kind.
Area Of Satisfaction - Came expediently
I am very pleased with the quality and workmanship.
Areas Of Satisfaction - I was satisfied with the workmanship, service quality, and materials which were all good.
Areas Of Satisfaction - I was most satisfied with the completeness and thoroughness of the services they provided.
We were very satisfied and I felt when they were finished with the job we knew the installers so well, it was like family doing it.
Professional & Organized - I really loved the guys that came and did the work.
Recognized Excellence - I would like to recognize the two guys that did the work, we just loved them and they were so funny.
Sales Knowledge - Extremely helpful!!!
Installation Crew - Very nice crew! Trusted them in house when no one was at home. That says a lot!
Problem Resolution - I greatly appreciate CC taking care of the materials issue. I also appreciate the crew letting me know about mold issue in garage and bathroom! Then repairing it!
Recognized Excellence - I wasn’t home to meet all who repaired garage. Greatly appreciate them notifying me of mold issue. I understood why it happened and how they repaired it once PM explained it. Guy who painted inside and cleaned up mold in upstairs bathroom was good. Guy who worked in half bath - nice guy. Sorry I don’t remember everyone’s names. Good people work at CC. Didn’t feel like short cuts were taken. PM kept me informed
Very happy with the work performed by Clarke Contractors. Will definitely engage them for future work.
Areas Of Satisfaction - Professionalism, quality of work and excellent communication with me during the process.
Recognized Excellence - Mike Mercer was excellent to deal with. Very patient and explained things very well and coordinated with the insurance company, saving me a lot of headaches.
Area Of Satisfaction - Clarke Contractors' personnel was very professional at all times.
We were very impressed with how hard the employees worked. They arrived on time and were professional and clean.
Areas Of Satisfaction - Timeliness, professional, knowledgable.
Areas Of Satisfaction - They worked hard to fit my schedule.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Clarke Contractors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys