We incurred damage to our brand new deck when our windows were installed. No tarps were used on the outside of the house and the scratches on our deck are clearly from the windows being drug across the deck. Still have not been contacted by anyone to address this.

Last time I used the company several years ago, the measurements that were taken turned out to be wrong, which led to windows being delivered that didn’t fit. They had to be remeasured and reordered which delayed the service even moreso.

I wanted this next batch of windows to match so ordered 4 more with the recent promo and also needed one from my last order serviced as there was a big crack.

My salesperson Bob has been wonderful, I need to say that.

That said, the person came out to measure everything and when it was time to have them installed, they were a no call no show. Bob called when he realized the windows were still there when he got in. They came back the following Monday, with only the 4 new windows and not the one needing serviced. AND, one of the windows was wrong and needs to be reordered. Additionally, I was called by the service team to be informed that they don’t even have the window in need of services measurements and need to send someone back out again… even though this was a window that Champion installed in the first place.

Plus I was told one year no interest financing, and then told 6 months and now I see an interest charge after 1 month.

The only reason I chose 4 instead of 0, is due to the friendly demeanor of the teams and the high quality of the work.

Still need 2 windows. This incurs time out of my work day and financial costs to board my dog.

Good reputation. Good work

Very happy with the quality and customer service from everyone

I have already filled out one review and this is the THIRD request for a review. Please stop sending these.

Three windows were installed incorrectly
There are no window wells
They did not clean up after themselves
There are black marks on the walls

Lots of issues but

I’m very happy with my sunroom. Everyone was professional and the work was completed in a timely manner.

Nice salesperson, quick response

Love my new windows,

8 out of 18 window sashes were incorrect. Champion has opened a work order to correct them but it will take 3-5 weeks for the correct sashes to arrive.

The process from beginning to end was smooth. I was kept informed throughout the project and the final result is a sturdy, aesthetically pleasing screen room, designed to my liking.

We were told the existing shutters would not hinder installation. well it was a problem. I had to pay someone to remove the shutters and replace after window installation. and no effort was made to clean the window panes or the smuches off the inside and outside trim. I had to pay some one to clean up. Pella and Anderson had a person designated to cleanup. never again. the windows are super. it was just process to get there. no I need not read all of the small print.

Price and quality of windows are good. Installers were good, but they were Contractors not Champion employees.
At the end of the install day (Friday) crew chief asked us to sign Work Completed form while there were two windows that still needed wrapping on the outside.
We were not comfortable doing that. We agreed to have installer return on Saturday but it rained. So we agreed to have him return on Sunday which he did and completed job.

Windows are nice, installer’s did a great job

The process, materials and crew were not what I was told or expected at time of sale.

An issue with siding / window. Wanting to use colors that clearly don’t match

Champion Windows of St. Louis did a wonderful job.

There rep, Paojen was & still is wonderful. Thanks Paojen. However the installers didn't speak English and it made it hard to communicate with them. They did a really crappie caulk job. However, upon contacting Paojen, the manager Bob said he is coming out tomorrow to,I hope make it right. So u can send me a new survey after it is made right.

Customer service is terrible!

The installation was terrible. He didn't center some of the windows in the opening. The tape he used around the edges didn't stick completely. The corners where he filled with spray foam weren't even with the frame leaving a sunken area. I had to frame the inside of the window with wood trim to make them look even. Terrible worksmanship,

The experience with the installation team was a great experience. Thorough, efficient, and on time.

Overall, purchasing my windows from Champion was a good experience. The salesperson and office staff were great. My only complaint is that the installation crew left without installing screens or even mentioning that they were missing. Champion rectified the issue and ordered new screens, but they took weeks to get installed.

I love my new bay window! It opens my kitchen & let's the outside in!!

Everyone we worked with was knowledgeable and professional and the slider is a great improvement to our home!