Great quality windows, doors, and siding. Everyone was very peofessional!
Champion Windows delayed the install date twice. When I signed the contract, I was told install would be done before Christmas. This was changed to February 22, 2020, but the actual installation was not completed until the first week in March.
The work was done during a cold day and they tried to keep contain the cold air in the area they were working as much as possible.
The whole project from the quote to the end was completely done with top professionalism.
Poor communication from the initial sales call, no one seemed to be informed of the issue we had prior to the initial install
We are very pleased, the crew worked in snow, mud, rain and they were here every day and really worked so hard. They did a great job.
It was done professionally and they took care of all my needs
Dealing with Champion is both rewarding and frustrating . Workmanship is good , and usually done on time but their is a lack of communication about what /when outstanding work will be completed .
The windows are installed mess and caulky. One window was completely wrong and I am still waiting for that to be resolved. The windows had glue in between the panels from the factory and will never come all the way clean. For a higher price point than the competition I truly expected better.
Champion did a great job and our install was not an easy one!!!
I would rate my experience 4 stars. I could have been 5 stars except for the office staff's lack of professionalism.
Great sales/consultation through installation, this project went well.
This is because of my bad experience with the installation crew and the lack of response.
This was my second experience with Champion. I decided to use them on this cover project for two reasons, (1) the price was fair, and (2) the work and warranty from my window installation was exactly as they advertised.
I was happy with the business. I thought they did great. They were professional. I plan on working more with them in the future.
This company is good for window replacement. They did a good job!!
I was pleased with Champion Windows from beginning to end. Everyone involved in the project was very thorough and answered all of my questions. I worked with Ben and he was very professional, polite, helpful and an excellent employee.
Don't use champion for roofing
I would tell them to be very leery about who installs. The actual windows themselves are wonderful, and that is why we paid the money to have them put in. We had to have the whole outside redone because it wasn't done adequately. You have to be very cautious about who puts them in. If they get guys who can put them in and do the finished work, that is great. If they get someone like the first installer, I would have a problem with recommending that guy to them because I had a bad experience.
I have already recommended Champion Windows to a colleague of mine looking to update his widows.
The gentlemen that came to replace the door were professional and knowledgeable. I have used Champion for about 5 projects now, every time I am extremely safetied. I only gave the 3 because on the frame of the door there was a piece of cracked wood, they came out immediately and replaced it. They just do excellent work and I am always extremely pleased!
The installation was done extremely well. There was only one guy here and he got it done in amazingly short period of time. He didn't tare up anything or mess anything up. He just got the job done.
From the initial sales call through completion of the installation, the Champion crew was highly professional and attuned to our needs. The two installers finished the 28 window job in two days and left us with a great looking, clean job site. The salesperson was well prepared and knowledgeable about vinyl purity and construction.
Things started out good initially, then we were lied to several times by different people and given the run around. However, we finally got in touch with some awesome people at Champion, Ben, Scott, TJ & Frank, and they got the job done, they did a great job, and they rectified the situation. I'd say if Champion keeps this up, I would recommend them, but they definitely need to do some internal changes to staff and how they treat customers. Communication is key, and there is no reason to mislead people.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of St. Louis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys