cleanup afterwards needs improvement. They installed said windows in one day.

Communication was very poor in general. I was forced to repeatedly call for updates, and several times I was told someone would call me back and they never did, forcing me to call again. Entire process was delayed because they didn't have the right phone number in our account, even though we've been Champion customers for over 20 years.
Weird email interaction with a Champion salesperson (Bobby Williams, not Paojen) who kept writing me saying he would give me some kind of deal with no details. I tried to set up a time to talk to him, but it would pass and he would suggest more times. I finally gave up.
Installation was good, except installers brought unpainted quarter round to finish the door and said we'd have to paint it.

I was told two weeks ago that my storm doors were in. I’ve called the installer three times and he hasn’t returned my calls.

The workers were Spanish speaking only. It was pretty impossible to ask questions.

Installers were on time, courteous, and did a good job. They worked in a light rain until it began raining too hard. They waited out the rain and then did some more work. They cleaned up completely.

Better communication with your clients

My window replacement started in late March and after they tried to install incorrect sized windows this summer I am still waiting for corrections to poor installs of the 2nd round of windows. I call and call and get no call backs from the operations manager. Is he gone like the Sales Manger back in June?

Beware the “2 free windows” offer. The price will not explain this offer.

No communication job took way to long and gutters still off

I could have had the same type of guys install windows for $400 each window. But we used a reputable company that sold us on a warranty and great satisfaction. We are in love with our windows and the sun beaming on them keeps it cool in our home without shades/curtains. But one of our screens was tore during installation. Honestly if we would have accidentally tore a screen ourselves I'd just let it be or replace it myself. But to have our new windows just put in and find a hole in a screen was unfortunate. No one seems to want to jump on fixing that? Which shows me how fun it will be to use an actual warranty if needed later. So we will not be moving forward with your company for our front and back door which we were going to get in the spring. Amoung other windows. I also still owe your company my last payment which I wanted to pay but it only seems fair to pay when the jobs done and I still need a new screen, which by the way I was told this is a special screen that fixes itself?? Lol not sure what that was about. It's a hole bugs van get in.

The salesman was awesome. The installation crew workmanship was questionable at best.

Many quality of work concerns that are still outstanding. If resolved my value will change

sales pitch/order process is slow and too long, but otherwise we'd recommend

I asked for a breakdown of cost for the windows from my salesman and never received it after being told he would send it. It made me suspicious of what the real cost was versus the sale price I was supposed to have received.

Yes

Quality of the product and service

They had a create a "punch list" for areas on the windows that were done poorly both from the factory and from poor install that needed to be repaired. I really was not happy that these supposedly
high quality windows needed to be repaired due to poor quality control both at the factory and during install. It has taken over 2 months to get these items corrected to the way they should have been from the start. When I contacted Bob, the install manager, on day of install he was rude and extremely unprofessional so I requested to speak with his supervisor. He had Joshua Coates, Regional Operations Manager, reach out to me. He was very apologetic for the issues and reassured me these issues would be resolved to my satisfaction. He then gave me his cell number and direct email and encouraged me to contact him. He had assured me Bob would be reaching out in just a couple days to address making necessary repairs. After weeks went by and I did not hear from anyone I reached out to Joshua Coates, on multiple occasions, with no returns call or email. I also left messages for Bob on multiple occasions but received no responses. I finally called the main Champion customer service before eventually receiving a call back from Donna. She assured me that she would be making sure things were taken care of as promised. The repairs have finally been made.

First, door took months, then when delivered it was wrong( missed day off work) then they tried to cash check with different amount on check, whole thing with bank, then workers showed up( subbed out) in workout shorts and crocs, 1 worker caught on camera going thru owners belongings . Very unprofessional all the way around

Great customer service! Smart hard working installers!

The look of the glass blocks and the professional installation.

They did a great job and communicated well during the process

We had several problems that we noticed right after installation: a cracked window, screen issues and messy caulk on some of the windows. I have also noticed now that we can have the windows open that NONE of the screen frames seal to the window! You can see daylight between the screen frame and the window frame and no way to move it closer...very cheap screens. We are hoping the windows aren't as bad as the screens are...still waiting to have someone fix the initial problems.

I was been told by the salesman when I signed the contract that it would be done in 3,4 weeks. Two months later I have not heard anything from the company except for the second and third payment. I called couple times and got no answer. Finally I got it installed after 3 months.

Everyone I came in contact to was very polite, professional, courteous.

Process was easy

Great overall expereince. Easy and not sales-persony at all. Only concern is no one covers their shoes upon entering the home and walking on carpet. I have been in my home 3 years and have yet to wear shoes on the carpet leading to my second level (the first level is hardwood so I can clean that easier and quicker than the carpeted space).

Communication from the install team. Also sold us a color that was discontinued so we had to choose a new color after the date that we could cancel the purchase. I probably would have looked else were for the color we wanted.

I would recommend champion windows to anyone that needed windows in the future

To soon for this information I won't know until winter.

Waiting to see if our windows stop fogging up every time it gets humid outside during the night.

I know if I recommend Champion Windows to friend or family they won’t be disappointed.

Frank and James did a wonderful job assembling our all season room! Can’t say enough good things!!
I would like to let you know that one of the windows has ( it looks like something on the inside of the glass) … both my husband and I couldn’t get it off and looking closer, we could see it was on the inside of the double pane fixed window by the slider door… Linda Schubert

6 of seven windows are really hard to open. We have been waiting for a crew to come and remedy this. ( Windows installed two days ago)

Did not take them all day to install 11 windows great workmanship

Excellent quality and workmanship

The whole process was fairly painless. The screen doesn't seem to be the correct size.

Installers did a very good job . Removal, installation & cleanup.

We incurred damage to our brand new deck when our windows were installed. No tarps were used on the outside of the house and the scratches on our deck are clearly from the windows being drug across the deck. Still have not been contacted by anyone to address this.

Last time I used the company several years ago, the measurements that were taken turned out to be wrong, which led to windows being delivered that didn’t fit. They had to be remeasured and reordered which delayed the service even moreso.

I wanted this next batch of windows to match so ordered 4 more with the recent promo and also needed one from my last order serviced as there was a big crack.

My salesperson Bob has been wonderful, I need to say that.

That said, the person came out to measure everything and when it was time to have them installed, they were a no call no show. Bob called when he realized the windows were still there when he got in. They came back the following Monday, with only the 4 new windows and not the one needing serviced. AND, one of the windows was wrong and needs to be reordered. Additionally, I was called by the service team to be informed that they don’t even have the window in need of services measurements and need to send someone back out again… even though this was a window that Champion installed in the first place.

Plus I was told one year no interest financing, and then told 6 months and now I see an interest charge after 1 month.

The only reason I chose 4 instead of 0, is due to the friendly demeanor of the teams and the high quality of the work.

Still need 2 windows. This incurs time out of my work day and financial costs to board my dog.

Good reputation. Good work

Very happy with the quality and customer service from everyone

I have already filled out one review and this is the THIRD request for a review. Please stop sending these.

Three windows were installed incorrectly
There are no window wells
They did not clean up after themselves
There are black marks on the walls

Lots of issues but

I’m very happy with my sunroom. Everyone was professional and the work was completed in a timely manner.

Nice salesperson, quick response

Love my new windows,

8 out of 18 window sashes were incorrect. Champion has opened a work order to correct them but it will take 3-5 weeks for the correct sashes to arrive.

The process from beginning to end was smooth. I was kept informed throughout the project and the final result is a sturdy, aesthetically pleasing screen room, designed to my liking.

We were told the existing shutters would not hinder installation. well it was a problem. I had to pay someone to remove the shutters and replace after window installation. and no effort was made to clean the window panes or the smuches off the inside and outside trim. I had to pay some one to clean up. Pella and Anderson had a person designated to cleanup. never again. the windows are super. it was just process to get there. no I need not read all of the small print.