They came in after an insurance preferred contractor did what we that was irreparable damage to our home after a catastrophic event. All our concerns were validated after an investigation from Columbus. They came in and without any issues made it as if nothing had happened. We couldn’t have been happier with their work and crew.
Great service overall.
Excellent and high-quality workmanship and they are very professional and helpful.
Great experience. My only gripe - Clean up could have been better after roof work and siding install.
They outdid themselves. We had a carpet issue and they put new carpet down. There was minimual padding underneath and they used top notch padding. My stepdaughter rolled across the carpet, also my wife and son-in-law did the same. The work was superb. You couldn't you tell what was damaged. Everything was great.
Most of the work was told to me over phone. I didn't know when it would be done. Being away in a hotel was difficult. I appreciated being able to contact the company for recommendations.The owner did respond quickly.
Refer to my previous comments.
Stay away from this company, they did not complete the job(did not install quarter round on flooring or purchase the flooring they were suppose to buy) after seeing the work they did installing my floors (glue all over new floors), my insurance company told me to go ahead and tear out the floors they had just installed and get new flooring and have it installed at their cost. My insurance company told me not to pay the deductible to him that they would take care of it and now he is trying to get me to pay him and I keep telling him to talk to my insurance company. One of his employees broke some of my items costing $70 and he has not sent me a check to cover this.
Basically, he was unprofessional and, as I was a woman, he talked down to me. In general, he was a jerk.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Casualty Restoration Services, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys