Great experience working with Callen! They are professional and trustworthy. The project went very smoothly, and they kept us informed along the way. Quality windows and workmanship. Friendly and knowledgeable installers!
Callen Construction has completed many project on my house. The most recent was the installation of all new fiberglass replacement windows. Callen employees continue to use the highest standards of care when working on my house projects. I highly recommend that other homeowners check out Callen for all of their construction needs.
With the poor communications, I would have a difficult time recommending Callen to others.
I purchased 8 Marvin Infinity fiberglass windows from Callen. The interior was color matched stain to match my existing red oak trim. Most of the windows match well, one or two have a little too much gold in the stain but overall, they look nice. When I purchased the windows, I chose the Sierra color for the outside. I assumed the aluminum trim coil would be the exact match, but it was not. The outside aluminum trim color Cameo does not match the Marvin window Sierra color. I might be too picky because Callen never had anyone complain. They do have color samples for both the windows and trim if you want to check it out before buying. The installer put a nail in each of the trim face top corners, so they are visible, and the nail heads are not painted. I thought the object of aluminum or vinyl siding was not to see any nail heads, but they told me that was pretty much the industry way of doing it. They installed the windows August 6 but some of the screens were delayed from the factory for several weeks. Something Callen could not control but I did call the “Project Coordinator” Derek Harcus and left three voice mail messages about the screen delivery and other issues that he never returned. I like the Marvin windows; I would say the install for the price was ok but not perfect.
Windows were stained a color that didn't match the color 'control' sample that was provided, it did't match the control sample that the painter had either, therefore, the window are a several shades darker than the Marvin windows we had installed 1 1/2 years earlier. Quality control in the project management and finishing seemed non-existent. The painter stated he was unaware that there were approved samples, samples that were lighter than the sample he was trying to match (yet didn't). There was never any review of the windows to make sure they were being finished to the controls sample...(2) windows were shipped and not pre-finished as we were told that the painter had mixed up materials from different jobs for customers with our same last name. Seems like a total lack of supervision, management and project coordination by Callen.
I am likely to refer Callen Construction to other potential customers. I believe Christopher is very knowledgeable about windows and I feel he is honest and trustworthy. Markus the foreman on the job was also excellent during the installation and keeping me informed. Traits that most customers will appreciate.
The Salesperson Lance Dahl was very responsive to my needs and handled everything efficiently.
Callen presented us with an extremely accurate estimate and timeline. We knew who would be working each day and what was being done. The scheduling coordination they manage is exceptional. We had virtually no down time on our project. Progress was being made each day which made for an exciting and enjoyable remodel.
The crew that I requested to do the work did a wonderful job. However, I had 4 different crews that had to come out throughout my project, so 2 of those crews did not do a good job. One of the windows had to be replaced because of poor workmanship from the installer. On another one of the windows, the exterior looks fine, but the interior portion was not finished correctly. They did not use spray foam, and the layering he put down has tons of wrinkles in it. If I end up having a leak, the water is going to get trapped inside the window due to the wrinkles. The other crew's that I did not request to do the work seemed inexperienced and did not do a good job.
We've used them for years. Everything has been excellent quality.
I feel that Callen Construction is trustworthy. They are a quality remodeling firm.
We would highly recommend Callen Construction. Our kitchen remodel exceeded our expectations. Everyone that we worked with was both talented and professional.
We are very happy with our newly remodeled bathroom! We had a very positive experience working with everyone at Callen Construction.
This is the third job that Callen Construction has done for us. They have always placed the quality of doing the job correctly as the ultimate priority.
We are happy with our well-installed new window.
Overall was pretty satisfied, however, the windows to be replaced upstairs were incorrectly quoted as inserts and therefore we did not replace those. The process also took much longer with having to have them come back out to remeasure everything. The tile installation was not ideal with the cracked tiles and missing grout/caulk that needed to be fixed after the fact.
A little more expensive, but have never been disappointed with results, every time we have been very pleased
We have used Callen Construction three times for windows and doors and have been very pleased with the quality and especially the service!
Always positive, honest and communicative. It's a secure feeling knowing you've found a contractor with integrity.
I had a lot of work done by Callen Construction over the years, and I have always been satisfied with their work, but this time I got three windows installed by them, and they do not open right.
yes we will recommend highly
We had new windows installed by Callen back in 2015 or so and absolutely loved the service, professionalism, communication and even the work crew. All was amazing. There was no question we turned to them for our next project. However, this experience has been disappointing to say the least. I’m not sure I would recommend Callen to my friends and family.
Callen focuses on your needs and tries to address these needs on a personal level.
As always, we had an incredibly good experience working with Callen. The whole team is absolutely top-knotch!
Callen addressed our renovation checklist, and provided reasonable suggestions to meet our needs and wants.
I give them 5 stars!
I always get the feeling that they actually care about my home .
Strong until the walk through.
The issue that I found, was that even though the caliber of the craftsmanship was very high, I had issues with an electrician not following the design. I worked very closely with the designer on the design. I expected there to be no deviations from that design. There was also a defective sink and faucet, both being Kohler products and a cabinet. The cabinet was ordered in the wrong color. The sink and toilet were delayed by about 6 weeks. They shouldn't have started the project until all of the Callen products were on site. I had to make sure I had cabinet handles at my home before they would even give me a start date. Their products should have been here. The project started 7 weeks too early. I had issues with the products that did arrive, and issues with the the electrician putting an outlet in where they had no business putting that outlet there. They didnt' ask me about it.
We were extremely happy with the work overall. We have had about 10 remodel projects over the past 30 years at this house and we have dealt with good and bad. You are definitely at the top of our list!!
Really great job from beginning to project completion. Communication, sales, workmanship top notch!
They had great customer service. Christopher Wittmann was a wonderful sales representative. The installation team was great. They communicated well, and I was comfortable having them replace the windows. They were efficient and did a great job cleaning up.
Callen has been are go to firm for 20 years.
I would recommend they meet initially with Heather and avoid having the project manager I had.
I am a very satisfied customer.
Excellent products and service
Excellent product, window installation and detailed trim finishing. These cold days we've had this year really showed the benefit of a new window.
Overall experience was not great. We had some early issues in our project and it just went downhill from there. Once we got off schedule, we felt like we basically got shuffled to the back burner, where someone might come if another job cancelled, or finished early. A lot of the further delays could have been avoided if project management was proactive about double checking that supplies were ACTUALLY received as they were told, and that those supplies were correct. Instead, an installer was sent to our project, only to find out they didn't have the right materials that had been supposedly backordered for weeks. The amount of interior trim was incorrectly estimated twice, so we ran out two different times, and had to wait for 2 separate backorders. We felt like we were being blamed by project management for these issues as well, from the tone of the conversations that happened during/after the incidents. Ultimately everything was resolved but the install took about 3 months to complete. In fact the project still isn't done because some components (which could easily have been done earlier) were put off till the end, and then it was too cold to complete (like painting the top of our arch window trim that was installed in early October). Then we were made to feel like it was our fault that it couldn't get done and that the trim would go "unprotected" for an extended period of time because of something we did.
Callen Construction will be my first call for any future projects. They did excellent work and made everything easy from the initial consult to the finishing touches.
The workers were very consciousness about keeping the environment clean and cleaning up after themselves they were friendly. They let me know if something were wrong
Our project was a master bath remodel of a very unique space in a 1924 home. We wanted to maintain functional access to an existing bathroom closet space without any changes to the adjacent bedroom architecture. Design consultant Marie was instrumental in creating a design that incorporated a concealed walk-through access entry to the existing closet space. Marie did not give up on meeting our design expectations. We would not have chosen Callen for our project without Marie's expertise in creating this unusual plan.
The Callen team handled our latest project, door installations, efficiently and extremely organized, correcting unseen damage while maintaining a clean worksite throughout the process.
This is the 3rd phase of our new window project. The staff at Called in top notch and would definitely hire again.
We contracted with Callen for replacement of three entry doors. Every member of their team, from the salesperson Bob, the supervisor Steve, the installation crew, to the painters were professional, friendly, and very focused. They treated our home with respect, kept the place surprisingly clean throughout the process, and were right on time. Highly recommend!
Very happy with all aspects of project especially during a pandemic. We enjoy the end result everyday.
I found them to be very professional, considerate, and timely. They stayed on schedule and kept me in the loop with everything that was going on. It was a very good experience!
Callen always has top notch workmanship and does not quit until every detail is perfect. They are reliable and responsible. I have used Callen Construction for many home improvement projects.
Callen was recommended to me by a friend and they didn't disappoint. The windows are very good quality, the price was reasonable and the installation team was excellent. I will use Callen again if I have another home improvement project in the future.
This is the second time I've used Callen for a home improvement. The workmanship and coordination of the first project, the kitchen, was so smooth and well done that when I needed new windows I called Callen. Covid-19 made some aspects of the job difficult but all in all I'm pleased with the windows, the timely installation and the careful workmanship.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Callen Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys