Callen Construction, Inc. offers and provides good quality products and services and I always recommend their services to others who may ask me.
I am very happy with my windows, especially the sliding patio door. However, very disappointed that I was told they would be installed in Aug. but that kept getting changed and finally installed late October,right before I was leaving for the winter. They also measured wrong on 2 bay windows, so had to wait until June to get those installed.
The guys were great.
We have and will continue to do so.
Areas For Improvement - The coronavirus screwed up having them come back to fix something. They did take care of it later. I was very happy.
Recognized Excellence - Sorry! The entire installation crew we had was great!
Areas For Improvement - So far they have been great. I had discuss the windows with the factory before making a decision on moving forward. The folks in Warroad and they told me that Callen was the best company that they worked with. I have to say, I was not disappointed. Very professional.
Areas Of Satisfaction - They understand the product. Seem to have plenty of experience, don’t cut corners. The installers are very polite, organized and keep the site very clean.
Areas Of Satisfaction - I was pleased with their professionalism and friendliness.
Areas Of Satisfaction - Heather's ability to find a solution to the space problem of rearranging the room to make it possible to accommodate a wheel chair.
Areas Of Satisfaction - The crew lead was really on top of things, and was a great communicator.
Value - They are slightly more expensive but they were more professional than others.
Areas Of Satisfaction - I believe they are professional and that I can trust them. I do believe they sell good products.
Areas Of Satisfaction - I would recommend them to anyone, I was very satisfied with the work they did in my home.
Areas Of Satisfaction - They did the work while we were out of town so it was nice that it was complete when we got back home.
Areas Of Satisfaction - Our project straddled the beginning of the COVID-19 pandemic's arrival in the region and needed to proceed since the demolition had begun. The company concentrated enough resources and workers on our project to get the work done quickly. They (usually) practiced social distancing. When rains came and the roof wasn't completely watertight, they sent someone to tarp the exterior. There were problems with the way that our orignal skylights had been installed years ago, but the team was professional in thier comments about the previoius contractor's work. It cost more than we expected, but the team explained their rationale for why the project required extra work and expense. We are confident that the installation was done well and believe that they will be responsive if we ever have any problems.
Areas Of Satisfaction - I was most satisfied with the product and the installation.
Areas For Improvement - Callen Construction didn't fall short of my expectations.
Areas Of Satisfaction - Despite our project being small, it was clearly still important to them. Callen knew we were on a tight schedule and successfully made every effort to get our project done ahead of schedule. Every employee we encountered was helpful and professional. Another great callen experience!
Areas Of Satisfaction - The two men sent out were wonderful to work with and answered my questions very professionally. The result was just as promised.
Additional Comments - This is our second project with Callen Construction. We could have saved money and used lesser products, but I feel we made the correct decision with the Marvin Infinity windows and the workmanship we recieved.
Areas Of Satisfaction - The construction experience itself. The Callen guys show up on time, work hard & I think everyone I've met has been a nice person to boot. I actually trust them enough to let them have access to the house. I never thought I would be comfortable enough to do that.
Additional Comments - It was a professional company and I was pleased with their work. I will recommend them to others.
Areas Of Satisfaction - I was most satisfied with the quality of workmanship. We had a unique situation that isn't common in a lot of homes and they were able to match the existing architecture.
Recognized Excellence - I would like to recognize everyone. They all did an outstanding job.
Areas Of Satisfaction - The completed project looks very good and adds to the value of our home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Callen Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys