I would recommend they meet initially with Heather and avoid having the project manager I had.
I am a very satisfied customer.
Excellent products and service
Excellent product, window installation and detailed trim finishing. These cold days we've had this year really showed the benefit of a new window.
Overall experience was not great. We had some early issues in our project and it just went downhill from there. Once we got off schedule, we felt like we basically got shuffled to the back burner, where someone might come if another job cancelled, or finished early. A lot of the further delays could have been avoided if project management was proactive about double checking that supplies were ACTUALLY received as they were told, and that those supplies were correct. Instead, an installer was sent to our project, only to find out they didn't have the right materials that had been supposedly backordered for weeks. The amount of interior trim was incorrectly estimated twice, so we ran out two different times, and had to wait for 2 separate backorders. We felt like we were being blamed by project management for these issues as well, from the tone of the conversations that happened during/after the incidents. Ultimately everything was resolved but the install took about 3 months to complete. In fact the project still isn't done because some components (which could easily have been done earlier) were put off till the end, and then it was too cold to complete (like painting the top of our arch window trim that was installed in early October). Then we were made to feel like it was our fault that it couldn't get done and that the trim would go "unprotected" for an extended period of time because of something we did.
Callen Construction will be my first call for any future projects. They did excellent work and made everything easy from the initial consult to the finishing touches.
The workers were very consciousness about keeping the environment clean and cleaning up after themselves they were friendly. They let me know if something were wrong
Our project was a master bath remodel of a very unique space in a 1924 home. We wanted to maintain functional access to an existing bathroom closet space without any changes to the adjacent bedroom architecture. Design consultant Marie was instrumental in creating a design that incorporated a concealed walk-through access entry to the existing closet space. Marie did not give up on meeting our design expectations. We would not have chosen Callen for our project without Marie's expertise in creating this unusual plan.
The Callen team handled our latest project, door installations, efficiently and extremely organized, correcting unseen damage while maintaining a clean worksite throughout the process.
This is the 3rd phase of our new window project. The staff at Called in top notch and would definitely hire again.
We contracted with Callen for replacement of three entry doors. Every member of their team, from the salesperson Bob, the supervisor Steve, the installation crew, to the painters were professional, friendly, and very focused. They treated our home with respect, kept the place surprisingly clean throughout the process, and were right on time. Highly recommend!
Very happy with all aspects of project especially during a pandemic. We enjoy the end result everyday.
I found them to be very professional, considerate, and timely. They stayed on schedule and kept me in the loop with everything that was going on. It was a very good experience!
Callen always has top notch workmanship and does not quit until every detail is perfect. They are reliable and responsible. I have used Callen Construction for many home improvement projects.
Callen was recommended to me by a friend and they didn't disappoint. The windows are very good quality, the price was reasonable and the installation team was excellent. I will use Callen again if I have another home improvement project in the future.
This is the second time I've used Callen for a home improvement. The workmanship and coordination of the first project, the kitchen, was so smooth and well done that when I needed new windows I called Callen. Covid-19 made some aspects of the job difficult but all in all I'm pleased with the windows, the timely installation and the careful workmanship.
Callen exceeded my expectations through every step of the process; from quotation, to planning, to installation, to finishing, and yes even billing.
We had 30 windows replaced with Marvin Infinity windows. The installers were very professional and did an excellent job.
Craftsmanship was excellent! We are extremely pleased with the job done! Highly recommend.
Callen offers and delivers great products and skilled teams that provide excellent installation.
good work, done quickly
Absolutely!! Everyone was wonderful!
We believe our decision to hire Callen was very accurate. We looked at a few other window competitors and found that Callen had the best value and deal for us. Overall, so far we can say that the job has been done very well, despite some "bumps in the road". We love our new Marvin Infinity windows and we believe we have made an excellent choice!
From sales to coordinator to installer, they were all professional, efficient, and knowledgeable.
There were issues getting the job done. Once the project started they discovered one of the doors was damaged and we had to wait another number of weeks to complete the installation.The employees were nice but I was a ware of a change in the people in charge since we had all our windows replace a few years ago.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Callen Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys