I believe that Callan Construction provides outstanding quality. So far we have had an outside door installed but we also have a renovation coming up.
We are always pleased with the work that Callen has done for us. They always go the extra mile to do the job right.
I am extremely pleased with the results.
The service and communication were excellent. This is a company that is strong on integrity - people you can trust. For instance, after installation, the Callen painter came to stain the window casings. He noticed a tiny, tiny defect which we most likely would never ever have noticed. He informed us immediately and took care of ordering the replacement piece, which came quickly and was installed very professionally. Your faith is well-placed in Callen Construction.
They were very meticulous. I am very satisfied they did well cleaning behind themselves, and worked very professional. I would recommend them to anyone.
Love Callen, we are always satisfied with what ever job they are doing for us, we will be calling them soon for our next project!
Our experience with Callen was excellent from our first call to the showroom to the final finishing touches on our bay window Everyone we encountered was knowledgable and courteous. Our home was treated with respect by every Callen employee who was here. I would certainly hire them again!
We used Callen construction in 2019 and were very happy with the results. In fact, we had recommended Callen to neighbors, after this job. However, when we decided to use them again in 2021, the experience was drastically different. We signed a contract to have windows installed in January 2021. Someone came out in February 2021 to measure our windows. Someone came out in April 2021 to measure them a second time. The windows arrived and an install was scheduled for June. The installers arrived and informed me the windows were the wrong size! New windows had to be ordered. The new windows were finally installed in August 2021. I was told I would receive a call the next day to schedule the staining. I waited one week and called myself. The staining scheduler told me he was never informed the install was complete, so we lost an entire week. He told me they had a big backlog and I would have to wait another 3 weeks. We had to go for 4 weeks with no blinds, etc on the installed windows. The work done by the installers and stainers was acceptable, and everyone was courteous, but I definitely noticed a difference in service level. For example, the windows were never cleaned after install. They still had sticker residue, etc. After the install/staining was complete, I had to wash the new windows myself. No one asked about touching up paint around the trim...we had to do that ourselves after the staining. This did not happen in 2019. Needless to say, I would not recommend Callen to someone after our experience in 2021. Unfortunately, we have more windows and doors that still need to be installed, and we are pretty much forced to use Callen if we want the product and workmanship to look the same, but after already giving approximately $27K in business to Callen, I'm not looking forward to handing over thousands of more dollars to them.
Most professional company I’ve ever hired.
I was happy with the service. There was only one issue. I did not like the timeframe.
We had significant difficulty ordering our windows and getting them installed promptly.
We have used Callen for windows, roofing and dinning room reconstruction and every occasion was done on schedule and with superb professional results. Our next project (master bath) will be done by them also.
Great service from the initial sales consultation in our home through final staining and cleanup.
Callen Construction is a quality company.
Callen Construction goes above and beyond to ensure a great experience. They are very professional and customer focused. They are the best company we have worked with, and we will definitely recommend. We are very happy with the new door and get lots of compliments.
Callen was hired to install an exterior door where there was a double window in the dining room. This process required many different skills - a brick mason (to cut the brick on the house under the windows to allow for the door), electricians (to move an electrical outlet), heating and cooling experts (a cold air return had to be moved from the wall to the floor), and the installers of the door itself. The entire experience from planning to installation was wonderful. The finished product exceeds our expectations!
Exceeded our expectations in every aspect of the project.
Great experience working with Callen! They are professional and trustworthy. The project went very smoothly, and they kept us informed along the way. Quality windows and workmanship. Friendly and knowledgeable installers!
Callen Construction has completed many project on my house. The most recent was the installation of all new fiberglass replacement windows. Callen employees continue to use the highest standards of care when working on my house projects. I highly recommend that other homeowners check out Callen for all of their construction needs.
With the poor communications, I would have a difficult time recommending Callen to others.
I purchased 8 Marvin Infinity fiberglass windows from Callen. The interior was color matched stain to match my existing red oak trim. Most of the windows match well, one or two have a little too much gold in the stain but overall, they look nice. When I purchased the windows, I chose the Sierra color for the outside. I assumed the aluminum trim coil would be the exact match, but it was not. The outside aluminum trim color Cameo does not match the Marvin window Sierra color. I might be too picky because Callen never had anyone complain. They do have color samples for both the windows and trim if you want to check it out before buying. The installer put a nail in each of the trim face top corners, so they are visible, and the nail heads are not painted. I thought the object of aluminum or vinyl siding was not to see any nail heads, but they told me that was pretty much the industry way of doing it. They installed the windows August 6 but some of the screens were delayed from the factory for several weeks. Something Callen could not control but I did call the “Project Coordinator” Derek Harcus and left three voice mail messages about the screen delivery and other issues that he never returned. I like the Marvin windows; I would say the install for the price was ok but not perfect.
Windows were stained a color that didn't match the color 'control' sample that was provided, it did't match the control sample that the painter had either, therefore, the window are a several shades darker than the Marvin windows we had installed 1 1/2 years earlier. Quality control in the project management and finishing seemed non-existent. The painter stated he was unaware that there were approved samples, samples that were lighter than the sample he was trying to match (yet didn't). There was never any review of the windows to make sure they were being finished to the controls sample...(2) windows were shipped and not pre-finished as we were told that the painter had mixed up materials from different jobs for customers with our same last name. Seems like a total lack of supervision, management and project coordination by Callen.
I am likely to refer Callen Construction to other potential customers. I believe Christopher is very knowledgeable about windows and I feel he is honest and trustworthy. Markus the foreman on the job was also excellent during the installation and keeping me informed. Traits that most customers will appreciate.
The Salesperson Lance Dahl was very responsive to my needs and handled everything efficiently.
Callen presented us with an extremely accurate estimate and timeline. We knew who would be working each day and what was being done. The scheduling coordination they manage is exceptional. We had virtually no down time on our project. Progress was being made each day which made for an exciting and enjoyable remodel.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Callen Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys