great people. skilled, friendly, concerned that they are meeting customer expectations. prices are fair. quality is excellent.
Recognized Excellence - woody was our "salesman", sydney our initial project contact, then austin ran the show. jr ran the siding crew.. everyone was terrific.
Areas Of Satisfaction - The crews did an amazing job and kept the job site clean and safe
Recognized Excellence - Woody, Sydney and all the crews did a great job
Additional Comments - Thank you to Burr Roofing and Siding for transforming the exterior of our home!
Burr did an excellent job putting my ideas into reality. My house is contemporary and I did not want cookie cutter lap siding as it would not fit the house. Woody was able to translate what I was looking for into a design that certainly met my expectations. The house looks modern but blends nicely with my neighborhood.
Areas Of Satisfaction - The quality of the workmanship is excellent. There are different crews that specialize in certain areas - example porches or windows that help ensure a top notch finished product.
Recognized Excellence - To be honest, everyone did their best to ensure that the finished product exceeded our expectations.
Very good experience. It was more money than I had planned to spend but the house came out beautiful and it was well worth it. Regular siding just would not have looked so finished. The team was very professional and accomodated a time constraint that was tight but they got it done in time for a family wedding. Woody & Austin were very reponsive to any concerns and I would use them again without hesitation.
We would HIGHLY recommend Burr to anyone looking to make home improvements.
Follow Up - Woody and his team responded to all our questions and followed up immediately before, during and after the job was completed
Project Manager Professionalism - Austin was an amazing foreman. He was always on the job and responded to all our needs immediately. He and his team cleaned up every night and were very professional all the time
Professional & Organized - Burr is the most professional service provider we have ever worked with!
Likely To Recommend - We would HIGHLY recommend Burr to anyone looking to make home improvements.
Areas For Improvement - They truly met and exceeded all of our expectations.
Areas Of Satisfaction - The way the entire team handled the project from the first meeting to the follow up after the job was complete.
Additional Comments - Thanks for a great job Burr. We are so happy with our new home!
Quality: Workmanship/Materials/Crew - We were very impressed by the foreman's attention to detail. He set the bar high for the two men on his crew, and they worked with remarkable precision and efficiency (despite weather conditions that were sometimes challenging).
Lead Source - Searched the internet for Hardieplank contractors after learning that poor quality cedar clapboard siding was the reason our home required repainting every 3 or 4 years.
Areas Of Satisfaction - We appreciated their attention to detail, and willingness to explore options that satisfied our expectations (for example, recommending a front door surround that was more contemporary but still fit the aesthetic look of the home).
Working with Burr was a great experience. From their explanation of the options before the job started, to their communication and design advice during the project, to their cleanup, everything was top notch.
Areas Of Satisfaction - Their communication and design advice and ability to manage all aspects of the project was excellent.
Our home looks beautiful. We are very pleased with the outcome of the residing of our home. Burr was easy to work with. The workers who actually do the work were professional and work extremely hard.I would recommend using Burr to reside your home.
Areas Of Satisfaction - The quality of the workmanship. They used high quality materials and didn't substitute with cheaper stuff. They are insured for worker comp. They took care of getting the town permit for the job. They made the process very easy. They completed the job on time. They were professional and answered all of our concerns as they resided the house.
Burr Roofing was not the least expensive option out there, but the result was worth every extra penny. If you want a professional job done on time, then Burr Roofing should be on the top of most contractor lists. We have no regrets.
Recognized Excellence - No one stands out because everyone we encountered was willing to go the extra mile when necessary. They obviously all understand and believe that their personal commitment is what makes Burr Roofing worth more.
Very poor company to deal with. Not responsive and we felt like we were taken complete advantage of. The computer will not allow ZERO stars otherwise I would give them that.
The design and solution assistance was excellent. Workmanship also excellent. However at one point the project stalled and the commmunication was horrendous leaving us hanging for months not knowing if or when the project would be finished. If Burr can fix their communication problem then I recommend them as the work is excellent. If they cannot fix this issue then it will not be a positive experience
The number one selling point is the contract. It is informative and concise. The contract explains what to expect and not expect from the product and service you will receive.I felt comfotable that it reflected the commitment and experience required for a successful project.
Recognized Excellence - The lead carpenter, David, and his crew executed excellently under adverse weather conditions and showed great respect for my property and the successful outcome of the project.
Burr Roofing, Siding & Windows resided our house with James Hardie cement fiber board. Stone was installed over parts of the foundation. The team was reliable, neat, and clean. The workmanship was very professional. Woody made every effort to deliver what he promised, and he did just that. The results are beautiful.
Areas Of Satisfaction - Workmanship was very professional. The results are beautiful.
Areas Of Satisfaction - Attentiveness and communication while project is in process... The responsibility taken and shown in solving issues and problems.
Recognized Excellence - The owner, Woody Priest, is very conscientious. The roofing specialist, Nick, is so diligent and Brian, the carpenter is very caring and accommodating.
Areas Of Satisfaction - Flexibility and the willingness to provide options to do the job my way was most satisfying to me.
Additional Comments - All the people involved in the project were pleasant. Everyone did their best to do it the way I wanted and I appreciate it.
The start of work was delayed way beyond the "promised" date even though it was a very dry summer and the delay was not caused by weather. Once the work began, it took much longer than originally estimated. To be fair, there were some scope changes but they do not account for all of the additional time. The main problem was that there were never more than two workers on the site and the majority of the time there was only one. The delays caused problems and delays with other contractors on the job which was a full house gut renovation.The proprietor of the company, who was my "representative", is very knowledgeable and professional. He was very helpful to me in making many of the decisions that were required and he is, generally, a pleasure to deal with .
Woody and his crews are very professional and skilled. They worked hard on our major exterior reno including doors, windows, porticos, and siding and did a great job. We had a delayed start but ultimately it was worth the wait and we are delighted with the finished job.
Areas Of Satisfaction - Excellent construction expertise which enabled us to make the right choices in materials and design. The quality of their work is excellent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Burr Roofing, Siding & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys