The sales and office staff were knowledgeable and helpful. The applicators were prompt, courteous, and efficient during all phases of the prep and final application. Some of the prep work was done during a heavy rainstorm and the final coat was applied shortly thereafter. Initially, we were very hap... more
Steve and his team did an amazing job! They were punctual and the end product was a great value. I have had nothing but compliments on my kitchen.
Great design service, enjoyed the process, loved the sample box and the Google Cardboard viewer for the 3D rendering.
Customer service was top notch. We are excited to green!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Blackdog Design Build Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys