Great experience with Blackdog from design to implementation. Very professional. All work completed and very satisfied. We had a Master bedroom and bath remodel along with a kid’s bath remodel and kitchen cabinet doors and shelving done.
Blackdog is a first rate, quality organization. They follow through, no matter what! Each member of this organization is a craftsman in their own right. We are VERY pleased with our new home!
We were really happy with the care, diligence and thoroughness of the Blackdog team on our house projects and would highly recommend them!
It was very good. We did get backed up a few times waiting on a few things. A couple of men got there late.
I must admit, our home was built in 1727 and we had a different contractor start the remodel. For a number of reasons that did not work out. My wife and I contacted Blackdog, and from the first contact, through the design concept, the construction itself, to the last handshake upon completion of the project, it was a pleasure to deal with all we can in contact with including subcontractors for plumbing, electric, flooring and dry wall. We are stewards of this historic home, and Eric Hanson of Blackdog became an extension of our stewardship, caring for our home as through the remodel was his own. I was surprised by the fastidious approach to their work with no detail to minor.We highly recommend Blackdog. They are professional, polite, efficient, mindful of our budget and provided us an extreamly high qiuality result.
We hired Black Dog to remodel our kitchen while we were living 1200 miles away. The team we worked with was very professional and trustworthy. They made the project easy for us and did an outstanding job.
Our experience was less than stellar. We were repeat customers as our previous Black Dog experience was terrific. This time was much different. In addition to a delayed start, there were many unacceptable issues along the way from repeated incorrect materials ordered, questionable workmanship requiring multiple reworks and the final completion ran over by several months. Our frustration level was enormous throughout the project. However, we met with the owner and although he could not change that, he did add on a small project at no charge to help compensate and we appreciated that.
Blackdog Design Build Remodel is very easy to work with. I love everything they did.
The people I engaged with were very professional! Eric Hanson is very caring about making everything work and also John Minor, they made everything work and they did a great job!
I would like to recognize John Myner and Cooper Richards went above and beyond.
They were great to work with and very reasonable. My wife and I are very happy.
Raul was awesome. He worked hard, kept us informed and was clean and respectful of our home.
The team of Janice, Darren and Gavin were excellent.
John Miner is great at communicating what is going on and trouble-shooting unexpected issues. Jane Face is a great designer.
Cooper Richards, lead carpenter, was very easy to work with.
They were respectful, timely, communicative, careful, thorough, and did good work.
The remodel of our kitchen exceeded our wildest dreams. It is a true work of art.
Dan, Mike, Tim Joyce and of course Bill
How can I suggest anything when everything in the remodel is perfect
I can not think of anything. This is as good as it gets.
Thank you to all at Blackdog Buliders including the receptionist who was always welcoming and made our contacts with service staff effortlessly.
Everybody at Blackdog was great to work with throughout the process. Jane Face gave us great options for design and worked within our schedule. Tim Williams was easy to communicate with and helpful throughout the process. And Joel Bedard was top notch. His craftmanship and workmanship was second to none. His work was impeccable and he was great at putting the customer first and coming up with great design solutions on the fly. And Blackdog was very committed to meeting our timeline, knowing we were expecting a baby and wanted to project done before the baby arrived.
Thanks for the great experience!
Sabina did an excellent job keeping our design/build costs within the budget we set.
Final product turned out great but getting there was a chore. Schedule was three months, took 9 months. Many problems requiring reorders and redesigns.
Joel is great.
We went to Black Dog looking for an alternative to the simple "replace what's been there". We ended up with a space that's far more functional than a simple replacement would ever have been. Working with Black Dog is most assuredly worth it.
All BlackDog employees were professional and diligent in their work efforts. All subcontractors did an admirable job as well.
I would like to recognize Chris Peterson, lead carpenter, for his exceptional service. He did an amazing job.
Everyone we work with was excellent and we would be happy to work with them again.
We are very satisfied with the quality of our finished kitchen and bath, and pleased at how they blend in with the feel of the rest of our (older) home. However, there is no denying that despite their best efforts, our project took much longer than expected and we did not have the "Blackdog experience" promised to us. There were definitely some things that fell through the cracks as we cycled through 5 different lead carpenters over the course of the project, though they did their best to make up for it. It's not their fault that two carpenters ended up in the hospital and two got different jobs, but if they are going to promise a smooth and exceptional experience, they need to increase their depth of staffing resources. It is fortunate that we were more involved than most clients with the design details, and some additional vigilance on our part helped make up for the lack of continuity in staffing. We were pleased with the quality of the staff and subcontractors provided by Blackdog - from lead carpenters to trainees, their employees are polite, hard working, knowledgeable, and sincere. In particular, the tile workers and painters were exceptionally skilled, and we are quite pleased with our final results despite the frustrations we suffered to get here. If I had to do another remodel, I would probably use them again - but I'd say our experience has effectively cured us of any desire to remodel ever again.
They were right in line with the budget, they knew what they were talking about, they provided a product that was far more superior to what I wanted, and they kept what I wanted to spend in mind also.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Blackdog Design Build Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys