Work Done Right - There were a couple of things that needed extra attention. They came right away because the shower didn't work. It was just a little issue. They'll come back and look at it.
Areas Of Satisfaction - They delivered everything we talked about and appropriately followed through on everything we walked about. The service was excellent. They were helpful and nice. We were happy about the installation.
Recognized Excellence - Joe, the salesman, Joe the installer, and the other fellow John, were all great.
Improvement Suggestion - I was very satisfied.
Personal Message - I liked the product, and I liked how everything was handled. It was very professional.
Areas Of Satisfaction - The bathroom really needed a doing over. I had to convert it from a tub to a shower, so that is what I went for. That was the only thing we had done, so that is what I am most satisfied with.
Areas Of Satisfaction - I appreciated the price and the quality.
Recognized Excellence - Joe.
Areas Of Satisfaction - They did everything according to what we agreed upon, and so I was very satisfied in all areas.
Recognized Excellence - Joe and Joe, the two installers, were very good. They were excellent.
Areas Of Satisfaction - I was most satisfied with the presentation. I was also satisfied with the cleanliness of the installation crew.
Areas Of Satisfaction - I liked the workmanship and the quality of the product.
Recognized Excellence - Both of the gentleman at the house were excellent.
Value - I was actually surprised by how good of a value we received.
Areas Of Satisfaction - I was most satisfied with the final product because it came out so much better than I expected.
Recognized Excellence - I would like to recognize Joe Rifice, my salesman, for an exceptional job on my project. He even came back for the installation to make sure everything was to my satisfaction. The entire staff and crew were excellent and did a wonderful job.
Additional Comments - Bath Planet's work is far superior to that of anyone else I have worked with. All around, Bath Planet is a four plus company from beginning to end. I would use them again in a heartbeat!
Areas Of Satisfaction - I was satisfied with the promptness and cleanliness.
Recognized Excellence - I'd like to recognize Joe, the salesman.
Referrals - I already referred someone who contacted them.
Good job and gave us some great tips!
We have used Brother that just do Gutters three times for different areas of the house. They show up when expected and do the work on time. We used to have issues with water in the basement and logged gutters. They have solved all those problems.
Excellent communication. Something as simple as keeping your customer up to date on the scheduling, etc seems to be difficult for most companies. However, Brothers that just do Gutters always kept me in the loop so I knew what was going on with my project so I highly recommend them.
Window Nation has a quality door at a reasonable price.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet Long Island as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys