Everything was smooth. Everything was great.
We were satisfied!
I was very pleased with everything that Advanced Restoration - NY mentioned; they stood by everything and did quality work.
I was very happy with the work done by advance restoration, I was very overwhelmed by a kitchen fire that spread to other parts of my apartment when I saw the finish work, in such a short period of time it felt like a burden was lifted off my shoulders thank you so much for your service.
I am very happy! They are very nice and courteous!
They sent a work crew that did not speak English. The work crew broke several items in my house. They move everything around and put items in different places. After they leave you start straightening up looking for things and realize the items have been stolen.
The kindness shown from the beginning by Carol Gordon and the continued follow-up she provided made me feel secure that my home and my "things" were in safe hands. The men who came here were careful, kind, polite and thorough. They, too, paid attention to my feelings and my distress that this had to be done at all. It proves good training, good personnel and morale among the workers provided a job well done. Thank you!
They were courteous, on time and the work was satisfactory.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advanced Restoration - NY as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys