A lot of unnecessary demolition of trim and sheet rock, staples and tapping to seal areas off were not removed completely and the ones that were damaged paint and trim. While working in our home removing sheet rock in the garage, broke our water supply which we repaired at a cost of $140.00 and we haven't received reimbursement also broke a lip on our laundry sink.in our laundry sink.
They were amazing, professional and timely. If they had any issues, they waited for approval to do anything. They do everything by the book.
I was irritated because we gave them a key to the house and they put a lockbox in the house when we first signed the contract. After they were done, they took the lockbox with them and didn't give us the key back. That was my husbands key. I called several times and didn't get a response. They told me they will look for it, and that went on for about 5-6 weeks. The week before last my housekeeper finds the key laying by the front door.
I would highly recommend Armstrong Cleaning and Restoration. They were quick and professional! The team that worked on my house did not stop working from the time they arrived until after dark when they left. In the midst of a hurricane when other contractors would start a job then walk off, Armstrong was with me from start to finish. Can't say enough about this company!
Actual workers were professional and courteous. Management was courteous but communication with workers was poor. Ownership asked for payment up front as payment for upgrades at start of job. Gave 5% discount for cash??? Amounted to an additional $4183. Some items on the estimate were not completed by company. No refund given for those items not completed such as storage of pods as well as other items that were not completed by contractor but were paid for in the insurance check.Recommend getting renovation upgrade costs in writing prior to start of work.
I am very happy with Armstrong's Cleaning and Restoration Services.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Armstrong's Cleaning and Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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