I had a bad experience with ARC of Northwest Indiana, Inc..
When we came home everything was fine. I got my phone to put in the wall, but there was no line. They had taken out my wires and didn't replace them. I had three jacks in the home, but none of them worked when I tried to use them. I had also told Jack to take out the existing alarm system, but leave the wires there so that I could go with another alarm company. They left the box there, but took out the wiring. I was not happy about this.
They were highly UNPROFESSIONAL. They delayed repairs by over 10 days for no reason, since they were preferred providers for my insurance company, and then sent 1 man to do a two person job, which my husband had to help with. They also didn't inform their worker what the job would entail, so he didn't know it was a two person job. They then billed my insurance company for many extra jobs that they didn't do, the other contract company did do. Their prices were was above the other company's prices, and the other company (Serve pro) did more work in my house in a well documented and professional way.
Our design representative listened to our concerns & constraints, (e.g., did not want to move the toilet), and provided several good options. There are products that we would not have considered, had she not brought these to our attention, like the Choreograph material. She even provided paint co... more
I was fully satisfied with the work they did. I found the design work was especially spot on. They knew what we were looking for. The design met our needs.
They are wonderful people and I would have them work on anything.
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