I had a bad experience with ARC of Northwest Indiana, Inc..
When we came home everything was fine. I got my phone to put in the wall, but there was no line. They had taken out my wires and didn't replace them. I had three jacks in the home, but none of them worked when I tried to use them. I had also told Jack to take out the existing alarm system, but leave the wires there so that I could go with another alarm company. They left the box there, but took out the wiring. I was not happy about this.
They were highly UNPROFESSIONAL. They delayed repairs by over 10 days for no reason, since they were preferred providers for my insurance company, and then sent 1 man to do a two person job, which my husband had to help with. They also didn't inform their worker what the job would entail, so he didn't know it was a two person job. They then billed my insurance company for many extra jobs that they didn't do, the other contract company did do. Their prices were was above the other company's prices, and the other company (Serve pro) did more work in my house in a well documented and professional way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ARC of Northwest Indiana, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys