I had a bad experience with ARC of Northwest Indiana, Inc..
When we came home everything was fine. I got my phone to put in the wall, but there was no line. They had taken out my wires and didn't replace them. I had three jacks in the home, but none of them worked when I tried to use them. I had also told Jack to take out the existing alarm system, but leave the wires there so that I could go with another alarm company. They left the box there, but took out the wiring. I was not happy about this.
They were highly UNPROFESSIONAL. They delayed repairs by over 10 days for no reason, since they were preferred providers for my insurance company, and then sent 1 man to do a two person job, which my husband had to help with. They also didn't inform their worker what the job would entail, so he didn't know it was a two person job. They then billed my insurance company for many extra jobs that they didn't do, the other contract company did do. Their prices were was above the other company's prices, and the other company (Serve pro) did more work in my house in a well documented and professional way.
Mike Carson is one of the most conscientious and customer-attentive professionals I have encountered. Service is stellar. Same goes for the rest of his team. The product was excellent. Highly recommended.
Menold's employee Justin, was the magic in Disney! He made things happen with his hard work. Also his communication is totally amazing! John and Erin were amazing gentlemen as well, and the communication skills among them all is unbelievable. They made me feel so much better resolving my situation.
Outstanding job by the installation crew. Would have them again. Highly recommended.
They do a great job at standard work. Custom work or little jobs you wight want to get an additional quote because then might not respond.
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