My family appreciates the work that was done and we thank them.
Areas Of Satisfaction - I was satisfied because they stayed in touch throughout the process.
Areas Of Satisfaction - I was pleased with the communication of the staff at American Home Specialists company and with the quality of their product.
Recognized Excellence - Scott was helpful, and he gave us great customer service, he always kept us informed.
Areas Of Satisfaction - I was most satisfied with how they were prompt in coming out. Also, in getting a fair estimate and getting the schedule ready. My roof looks good as well.
Areas For Improvement - They meet my expectations.
Areas Of Satisfaction - I was satisfied with their professionalism.
I'm sure every homeowner dreads learning that they need to replace the roof on their home. We were no exception, but our experience with AHS was great. Dan Hunter came to our home and evaluated what needed to be done. He did not guestimate like some other companies' representatives did, he actually went on the roof to check things out. He walked us through the process and we got a new beautiful roof. The installation went great and we are very pleased with the outcome. We highly recommend AHS to anyone in need of a new roof.
Areas Of Satisfaction - They did exactly what they said they would do. They worked within our schedule. The overall project was completed on schedule and we are very pleased with it.
Areas Of Satisfaction - Scott thoroughly went over the details of the project with me. He was kind and engaging.
Recognized Excellence - Scott was wonderful. There was also a man named Kevin who recommended American Home Specialists to me. He may have worked for Tomsky.
Areas Of Satisfaction - Product for price along with work guarantee.
Areas For Improvement - In no areas did they fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with the timeliness of the job.
Areas For Improvement - American Home Specialist did not fall short of my expectations.
Areas Of Satisfaction - American Home Specialist was very professional and the installation crew was exceptional.
Current Referrals - I do not know of anyone at this time however I do mention what great service I received from American Home Specialist to my friends and family.
Recognized Excellence - I would like to recognize "Mike" the crew leader. He was exceptional and treated his crew with respect.
Areas Of Satisfaction - I think Scott takes care of his business. One day I called about something minor, and he stopped what he was doing to talk to me. If you call and don't leave a message, he'll call you mack immediately to see what you needed. He really took care of us.
Current Referrals - Someone has already spoken to my neighbor. I mentioned how impressed I was to my neighbor.
Recognized Excellence - Scott was exceptional.
Additional Comments - I left a review on Angie's List. They're a great company, and I would work them again happily. I like that they are a family business.
My husband saw them working on a neighbors house and was very impressed with how smooth everything looked. There was no debris or mess in the yard. He came inside and said he really likes the job across the street and said we should get siding put on the house. We got American Home Specialists to come out and do the job and it looks attractive and is maintenance free.
Areas Of Satisfaction - The finished product and look is great. We're real happy with it.
Current Referrals - I've already given cards and information to some people.
Recognized Excellence - Mike Hoppe did a fantastic job. He's the executive officer.
I was pleasantly surprised at the professionalism and great work provide by American Home Specialist. They provided great workmanship and quality service on time and on our agreed upon price. I would recommend them to all.
Areas Of Satisfaction - I was most satisfied with the lady who did our accounts receivable. There was an issue with the balance andshe helped resolve the issue into a win-win situation for us.
Recognized Excellence - The woman in accounts receivable who help with our issue had exceptional service.
Areas Of Satisfaction - I was mostly satisfied with the detail, quality and caring they put into my roof replacements.
Areas Of Satisfaction - I was most satisfied with the overall job.
Recognized Excellence - I would like to recognize Scott Hoppe. He was great.
Areas Of Satisfaction - I was most satisfied with the overall project.
Recognized Excellence - Daniel provided exceptional service.
Areas Of Satisfaction - American Home Specialists acts professional.
Recognized Excellence - I'd like to recognize Daniel Hunter.
American Home Specialists was very professional, very attentive, very knowledgeable, and overall they did an excellent job with my home repair. I would highly recommend them to others.
Areas Of Satisfaction - I was most satisfied that Daniel was extremely attentive, he was in constant communication with us, and he was very knowledgeable.
Recognized Excellence - I would like to recognize Daniel, the salesperson, for his exceptional service.
When I first contacted Scott, he was very flexible in scheduling a time for giving an estimate. The estimate was detailed and included the products which would be used and the timeline. When the job was completed, there were no "unexpected or hidden charges". We are complete satisfied with the job American Home Specialists did for us.
Areas For Improvement - American Home Specialists met and exceeded my expectations.
Areas Of Satisfaction - I was satisfied with the entire job.
American Home Specialists is very professional and it was an enjoyable experience. They did a very good job with my project. Their customer service quality is the best.
Areas For Improvement - I wasn't sure if I wanted to use a company to do the work at first because I wanted to do it myself. However, several of my friends recommended them to me. They said that if I used them it would be a much less painful experience.
Recognized Excellence - I would like to recognize the salesman, Daniel, for his exceptional service.
Additional Comments - I had a very nice experience. The first time the salesman, Daniel, came here helped he me pursue the claim with the insurance company. Unfortunately Daniel was transferred to another state before the roof was installed. Everything went well. They did the installation in one day and everything was kept clean.
I had a problem with my roof that I didn't know about and Daniel exposed that problem to me. He got my insurance company and everyone together to get the job done.
Clean & Safe - Everything was nice.
Areas Of Satisfaction - I was most satisfied with him explaining what they were going to do and then doing exactly that.
Recognized Excellence - I thought Daniel was very helpful.
American Home Specialist is the right company for your job. They are professional, courteous, and above all very qualified. They did my job right the first time, on time and at a price that was reasonable. I would highly recommend Scott Hoppe and his team for any job you might be considering.
Areas For Improvement - Nothing. Very satisfied with work and price was very reasonable.
Areas Of Satisfaction - Work done right the first time and on time.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Specialists as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys