Very professional and friendly. Left the site clean.
The workmanship was good. There were just small glitches that I feel should have been fixed in the beginning.
I still have one little issue, but I can call them back to get them back out here.
The installation crew exceeded my expectations
The second measurer didn't show up for 3 weeks, the one who finally did show up was brand new to the company and he had only been working for the company for 4 days. I'm still waiting on compensation for my time.
The installers were very friendly, congenial, expedient, and they told me the time frame for the installation and they exceeded that. I would recommend the installers to anyone. Mr. Mosley was also very helpful with getting things moving.
I would like to recognize the installer and salesman from American Home Design. They were very sweet and polite.
The cleanliness of the job site, the workmanship, and the installation were all areas that exceeded my expectations.
Thomas Witherow and his install crew did a fantastic job with the installation. Vicky, in the office, did a great job of communicating with me.
They were very professional in what they did; I would highly recommend them to anyone.
Windows, yes. Shower, no.
American Home Design is a pleasure to work with, the crew follows through and works quickly. They also answer all our questions even when it is later on after the project.
I was very thankful that they were able to get us in quicker than we thought and got our shower done. I'm very happy with the products and it seems to work great. Eddie, the installer, was very professional.
The install team was professional, courteous and did a wonderful job. Britton delivered on every promise he made and was also professional and courteous.
They were very clean and neat.
Very happy with our new shower and with our installer, Karol Bratosin's work.
Customer service on the front end is great. Not so much after the installation is complete.
Great job. I am so pleased with the job exceeded my expectations
Beautiful and high quality products and install.
I was very happy with every part of this process. I highly recommend this company and Haley Hale for any bathroom upgrade. I would recommend that you are clear on your own personal goals for your projects so the project will go smoothly.
American Home Design was fast, professional and exceeded our expectations. Definitely worth checking out and letting them handle any project.
James Berry so was polite, it was a joy to talk to him about any concerns I had. He explain everything.
We love our new screen room behind our house. The old deck was taken out and a new concrete foundation was put in its place with steps and a sitting area exactly like we wanted. American Home Design did a fabulous job, and we couldn't be happier with the result.
Amazing work and amazing quality. Excellent experience from beginning to end.
My poor review is in direct response to the timeframe that was originally talked about and the communication throughout the waiting process before installation. We agreed to have our patio awning installed because Harley said they could have it done in a 4 week timeframe vs 8-10 week timeframe. Otherwise we would not have gone ahead with the project until the next year. I understand some things happen and timeframes might get pushed a bit, but it was finally completed (a one day job) about the 9th or 10th week. Thankgoodness my schedule was pretty open because it wasn't until the 6th week that I found out that I would only be given a few days notice before getting it put on their schedule (in reality they called on a Monday to schedule it that Wednesday). Harley made me feel like I expected too much out of him and the company in the several phone calls I made to him questioning why this process was taking so long and why I was not getting the calls he said I would in the timeframe he said I would.I feel like he said all the things he needed to say in order to make the sale, and then it really didn't matter what happened after. As happy as we are with our awning, I will NEVER go through this company again for anything we want to have done to our property in the future because of the service I received.
They completed the job faster than expected.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys