We are following the CDC guidelines in order to keep our employees and customers safe.
The guys that installed our shower did a great job. We had one issue on the window with wood being left in the frame. Brian came along and fixed it. Brian is awesome.
Construction Quality - Everything looks amazing. I love our new shower!
They would have to be willing to wait
Late on installation, no contact from them without constant intervention from us, when finally scheduled the installation was half a…., tried putting a screw in the wall supporting a chipped piece of the tile in place hoping it would adhere and not be noticed.
Additional Comments - Love my new shower!
Not at this time.
Areas Of Satisfaction - Product, installation crew, salesman.
Areas Of Satisfaction - Good quality workmanship
Great experience beginning with our salesman Rich Leipzig. Rich was very knowledgeable about the product and helpful in making decisions. Our installer Travis Shake is the most professional home contractor we have had the pleasurer doing business with. Travis is truly a professional craftsman, and his work shows it. We highly recommend the American Home Design Team
Very satisfied with your work
Job before during after all went accordingly to plan. Results were satisfactory, time and parts delay no one can help. Would recommend I am a tightwad, it’s just hard to turn lose of 17,000.00 for 1 1/2 days work.
We were very pleased with everyone we were in contact with, showroom, sales, and construction. All were very knowledgeable and helpful. There was no pressure to make an immediate decision.
The salesman was good. The installer left hand prints on walls around windows and window frames. They should where some kind of latex gloves if they can't keep hands clean. Also, was told, by installer, that one window needed replacing but I haven't heard from anyone. It's been over 2 months. No one even called to follow up after installation
We love our windows bought and installed by American Home Design.
Areas Of Satisfaction - They always exceed our expectations.
American Home Design exceeded all my expectations when it came to getting new windows. They were right on schedule and installed perfectly. I am extremely satisfied with the outcome.
Areas Of Satisfaction - They did great work on my very old house
I will finish this survey after you fix our problem
We are really pleased with our new shower install. Nicely done!! enjoyed Jason for our installer, very polite; & explained several things to us!! We would recommend American Home Design to others!!
Areas Of Satisfaction - The whole shower installation looks fabulous!!
I have already recommended American Home Design to a friend with the caveat that you cannot be in a rush. Of course everyone is behind schedule these days in Tennessee.
Recommend Installation Crew - Krol was very professional and did an amazing job on our new beautiful walk in shower!
Great work and right on time!
Areas Of Satisfaction - I would say all of them were met to our satisfaction
the whole experience was beyond my expectation !
I would tell them everything that happened and let them make a decision on whether they should use you.
Yes I most definitely will be recommending AHD to all my friends and neighbors!!
Lead Source - Purchased windows from them! Loved the windows
Areas Of Satisfaction - Shower install!! I could not believe the quality of work done on the install
Current Referrals - You can be sure I will recomend all my friends
Very pleased and would recommend highly.
Areas Of Satisfaction - All expectations were met.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys