We are sanitizing product samples, practicing social distancing, using hand sanitizer, and are not shaking hands.
We have suspended all meetings, gatherings, and employee interactions. Most of our call center and administration staff is working from home. We are still installing products.
Professional from start to finish. No Jack legs in this company as far as I can see.
Additional Comments - All in all we were very pleased and love the new shower
We were very impressed with the whole project but mostly with the installation however, we did feel this was a lot more pricey that what we were expecting.
Areas Of Satisfaction - The installation was completed in only one day.
Additional Comments - A great job and beautiful shower
Very pleased with the installation. The person who installed the shower was great to work with.
very good experience
The salesman was very knowledgeable
I would highly recommend American Home Design to anyone looking for home improvements.
Areas Of Satisfaction - I like the the good quality products
Their work is outstanding, professional , careful and concerns and kept me informed
See # 15
Additional Comments - I had windows installed last year & this year & the installers were "AWESOME" both times.
Lead Source - I've had American Home Design do excellent work on 2 other houses I've owned and have always been satisfied with their work.
We signed the contract in September, was called about installation in December, then called back because all the items were not in yet. Finally got installation scheduled for February. My sliders were removed then they realized the new ones were the wrong size so had to reinstall my old ones....the week before the subfreezing temps and snow. We had to cover and tape the door to keep the cold out. The sliders we ordered were going to be months before available. They found a comparable slider from another manufacturer and said they would give us a discount. Just $1000 off. We were going to have more windows replaced but are going with another company.
Recognized Excellence - My window crews did a great job start to finish
They made errors in measuring, left the door scraping the threshhold, did a very sloppy job on stair rails.
Beautiful products and total preparation and finished product was superb. We both love the look and quality of the shower and bath tub.
Additional Comments - Very happy with our new bathroom!
Service was excellent from the first visit with Mr. Pirtie and on through the installation process with our installer, Bob. Even when the weather turned bad and the roads were getting slick, Bob came to finish the job. The quality and workmanship of our new shower is top notch. We will gladly recommend American Home Design to anyone we know who is interested in updates for their home.
Definitely. Easy to work with and very good product. I would recommend to anyone.
Areas Of Satisfaction - The look of the window color is great!
They do a good job.
Our last need for American Home Design was to investigate a leak that we were having in our shower. Patrick came out, assessed the situation, made an adjustment and came back a day or two later to completely seal up the leak. There was still a problem and he came out very quickly to check it out, put in some more sealant and we have had no more trouble. I would recommend Patrick to anyone who needed shower work!
They did a fantastic job!
Recognized Excellence - The installers did a great job. They were polite, courteous, and cleaned up well.
Love my shower renovation.
not at this time
We are very pleased with the new windows and the better quality was worth every penny. Delivery happened as promised and the installers were excellent and did a great Job.
Areas Of Satisfaction - The quality of the windows is excellent and exceeded our expectations, even dropped our utility bill.
Windows had no screens and haven't gotten them yet. Otherwise the service and installation was very good. Professional job. Well done.
If someone asks, yes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys