We are sanitizing product samples, practicing social distancing, using hand sanitizer, and are not shaking hands.
We have suspended all meetings, gatherings, and employee interactions. Most of our call center and administration staff is working from home. We are still installing products.
I would recommend AHD. But, I would do so with suggestions and with caution. My experience, so far, leads me to suspect they may a bit short staffed. Response time where problems arise is somewhat slow. And, more attention to situations which might arise should be adjusted prior to actual installation or covered as a “ might occur” during the sales process. In our case we had and still have a shower floor so slick that it is not safe to stand on it without a mat. This was not what I expected and a disappointment since that was discussed during the sales discussion.
My wife and I are very happy with our new windows. The team that took out the old windows and replaced them was very professionnal and friendly. They did an excellent job!
Areas Of Satisfaction - Looks better than I anticipated.
This is not the first time that I have used them, they do qualty work, and their workers do quality work.
The price is too high
Additional Comments - We like the product
Areas Of Satisfaction - Finished product was beautiful
Areas Of Satisfaction - It was perfect
They were extremely helpful in guiding my decisions and did great work.
Said they would check on their work done at a family members house and they never have. Their sun room is a piece of waisted junk. Got problems with a roof over our back deck and turned it in on the 20th of June and called three more time do not even get a return call to tell me why they have not come yet. Not the builders Fault. It is the places where they get their stuff to build with.
I could not be happier with our new shower! And we had the greatest installer!
Areas Of Satisfaction - Our shower is the greatest thing we could have done
They were efficient, knew what they were doing, and did not leave a mess.
I will give a 10 STAR if you had it. We love our new walk in shower Every thing about this remodel went VERY SMOOTH. Salesman was great, didn't try to pressure us at all. The installer Bill did an excellent job and I will ask for him if we have another need for American Home Designs services.
Already have recommend to my neighbor and friend who is getting new walk in shower in 5 weeks.
Additional Comments - Job was done right, on time and very satisfied
Areas Of Satisfaction - One of the most important aspects to me was their communication. They were here when they said they would be and kept us aware of every step of the process.
Additional Comments - American Home Design was great to work with from the sale through the installation process.
Additional Comments - Given the situation throughout the country, I was very happy that the project was able to be completed so quickly. The installation crew respected the social distancing guidelines, yet were very efficient - each person went about what seemed to be their normal duties. No hesitations or setbacks, almost as if it was second nature. Professional, courteous, efficient, and fastidious. You hear and read so much about customer service or satisfaction on T.V. or in print; AHD practices it. While I dealt only with a small part of their services, I will give them 5 stars.
Areas Of Satisfaction - Grand process from start to finish
Areas Of Satisfaction - Beautiful products and wonderful experienced installation
Have recommended AHD to many family and friends. They were amazed at the look.
Areas Of Satisfaction - Everything very satisfactory
I have already referred several times. Everyone LOVES my new shower.
They did a good job on the installation, i think the person who came to to sell us the job. Should be more up to date with the product that they sell.
Areas Of Satisfaction - They met all of our expectations in quality, service, and the install time.
Recognized Excellence - I would like to recognize the lead installer for exceptional service.
Areas Of Satisfaction - Customer service is above and beyond
The salesman was knowledgable and made me feel secure about my purchase. I do love the deck cover they installed. I like what was done so far.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys