We are sanitizing product samples, practicing social distancing, using hand sanitizer, and are not shaking hands.
We have suspended all meetings, gatherings, and employee interactions. Most of our call center and administration staff is working from home. We are still installing products.
Quality product and work
Recognized Excellence - EveryoeI dealt with was businesslike and a professional!
Very happy with our new walk-in shower
Areas Of Satisfaction - Excellent experience
Excellent job. Quality work.
The salesman was well informed, knew there products and answered all our Questions. The installers were very professional and did a great job.
Chad and Dwayne were great.
We were pleased with the quality of the product, the professionalism of the installation crew, and the assitance of the sales staff.
Additional Comments - Very satisfied
Areas For Improvement - I am very satisfied. American Home Design completely went above and beyond to complete my protect in a timely manner.
Additional Comments - My experience with yall was great,very professional and they told me step by step at what they were going to do and thats what I like.
Recognized Excellence - I would like to recognize the salesperson, he was very patient with my questions and knowledgeable! Also, the guy that did the installation was extremely efficient and did a great job! They were both exceptional and I would work with them in a heartbeat again! Unfortunately, I cannot remember their names.
Areas Of Satisfaction - Great teamwork and installing covered deck.
I would probably recommend, but still waiting for everything to be resolved. I haven't heard back on what the timeframe is for the repair and replacement screen.
Areas Of Satisfaction - The installation guys did a tremendous job
Additional Comments - This is my 2nd time is y’all and I am very happy with both jobs
Additional Comments - Done a good job, kept our place clean. Looking for future projects.
Areas Of Satisfaction - The final product is beautiful
Great quality work and good customer service!
They did an outstanding job, and I am very happy with it. I would use them again!
Additional Comments - I am really enjoying my new windows. It is great to be able to open and close the windows easily. No more wind whistling thru the windows!
Areas Of Satisfaction - The crew that installed my walk in tub were outstanding and did a great job.
Recognized Excellence - Our installer did an excellent job, including answering questions and providing information.
I understand the challenging year that the Pandemic has created, but weekly or every-other week communication does not seem to be too much to ask. It has been like pulling teeth to try to get answers. Case in point - i am currently waiting for any kind of communication in response to a question i have asked in consecutive weeks via two different mediums.
Clean & Safe - The Installation crew was awesome. We have a puppy and they kept everything cleaned up and organized so we could keep everyone safe during installation.
Additional Comments - Very pleased
Areas Of Satisfaction - Quality of windows and professional installers
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys