We are sanitizing product samples, practicing social distancing, using hand sanitizer, and are not shaking hands.
We have suspended all meetings, gatherings, and employee interactions. Most of our call center and administration staff is working from home. We are still installing products.
They do not stand up to what they advertise.
Areas Of Satisfaction - The entire process was well managed and I am very happy.
Additional Comments - It was skeptical this could be done in two days. It was and I am delighted.
I have already recommended them to my friends.
They were very professional. The windows were installed in a couple of days, we were very impressed.
Areas Of Satisfaction - In ALL areas. They did what they promised, the was finished and cleaned up earlier than I expected, and our 2 new tub/ shower is beautiful, spacious, just like a spa !
Recognized Excellence - Every single person from our salesman Rich to the accounting office were amazing, caring and easy to work with. Your team certainly deserves kudos for their representation of your business !
I would recommend this company to anyone who is wanting a walk-in shower. My shower is top notch!
Total mess up with scheduling
Additional Comments - Very professional and good quality work.
Repeat Business - We have done a Sunroom, Rainsoft Water System and now a Shower
Awesome sales person and awesome installment!
Areas For Improvement - Everything was great!
Lead Source - I have used American Home Design before and will use them again.
This is my second experience with American Home Design - they did a great job on my bath - walk in.
They did excellent quality work.
Installer did amazing job. Was very courteous, kept work space clean and organized.
Recommend Installation Crew - installer was great
Very prompt and professional.
Value - looked around and American Home Design seems to be the best for my bucks
It was a great experience and everything was completed as promised.
Areas Of Satisfaction - The overall experience was great. The installer was the icing on the cake. He made sure that we were comfortable with everything. It couldn't have gone any better.
They did a bay window and turned out really great. The first window they brought was not right, so they went back and redesigned it and now it is perfect.
Additional Comments - We're really happy with the results and our new patio covers. We're outside all the time.
Additional Comments - I'm happy with the work of the installation crew and the quality of the window product.
This is the second project I have had them do & am very happy with both !
Areas Of Satisfaction - All areas from start to finish exceeded my expectations.
Areas Of Satisfaction - Installation was professional answering all of my questions.
Love the windows and patio door. Installation was efficient, professional and fast.
Recognized Excellence - Everyone we dealt with was excellent and did a great job.
I would recommend AHD. But, I would do so with suggestions and with caution. My experience, so far, leads me to suspect they may a bit short staffed. Response time where problems arise is somewhat slow. And, more attention to situations which might arise should be adjusted prior to actual installation or covered as a “ might occur” during the sales process. In our case we had and still have a shower floor so slick that it is not safe to stand on it without a mat. This was not what I expected and a disappointment since that was discussed during the sales discussion.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys