Unusually pleasant company to work with and hire
One of the best organized and managed crews I have ever seen
I had no problems
ON schedule; did what they promised;l clean-up was fine
Craig and JuianVery pleased
They were very customer service friendly.
Korey Fournier was great.
I was most satisfied with how prompt and neat they were.
I would like to recognize Corey, the manager that was here. He was here during the roofing job.
Adam Vaillancourt was very sufficient. They left my home cleaner than when they arrived. The crew knew what they needed to do and did it promptly.
The company did everything I hoped for.
I definitely will recommend Adam Vaillancourt to anyone asking.
Juan Nunez, Jr. did a wonderful job. Craig Susalka did a great job representing Adam Vaillancourt Roofing during his presentation. Both of these men were key components to how great of an experience I had.
I am very happy.
I was most satisfied with the flashing work around the chimney. I had a concern with the addition of the home. Beforehand it did not line up properly with the rest of the home. The foreman on the job worked well wit the installers to make sure that everything looked seamless once the job was completed. It looks so much better than it originally did.
We have had several heavy rainfalls recently and I am very satisfied we have had no issues or leaking.
I think they did a good job on the Owens Corning part. The installation crew was courteous, clean, and did a great job. The supervisor said things that weren't true. He nailed through my siding and said all the nails were hidden and not susceptible to rain, which is clearly a lie. If I did, I would have to tell them to make sure they cover the warranties and everything.
From the beginning to the end of the project, they were professional all the way. When there was an issue it was resolved quickly and efficiently.
We are very happy with the job that was done on both of our roofs. Adam Vaillancourt Roofing, LLC staff was friendly, thorough and efficient. We have recommended them to friends!
I was very please with Adam Vaillancourt Roofing's work. They were punctual and cleaned up very well after the job was complete.
We are very impressed with their work. They are courteous, detail-oriented, and did a really great job with our unique roof. We love the way it looks and we enjoyed the process.
It was not inexpensive, but you pay for what you get. I would not hire someone unless I felt comfortable with what they would provide me with.
The explanation of the product that was going to be utilized was done exceptionally well by Johnny. We have a unique roof and it is not straightforward and he did a great job of picking a product and design that would show it off and be cost-effective.
Johnny is a really nice young man and he was very thorough in his presentation. His presentation resulted in our hiring them. Our supervisor was really great to work with as well.
The crew was outstanding! They were clean and kept me well informed. They did the job quicker than expected. I am incredibly satisfied with the job!
They were just a wonderful company to deal with. I got quality products at a good price. They were very professional before, during, and after the whole process.
The company, in general, was great.
They did a great job, the crew was very spontaneous, they hustled, there was no lag time and the clean up was 99.9 percent done. The project manager was on target, the timeline was on target and the product is excellent. I would not hesitate to recommend them.
The whole job ws great.
Travis and Corey, they were very honest and open, it was a good install.
Adam Vaillancourt Roofing is awesome. They are unbelievable. I am in the business of roofing as well and they were great.
The whole project was most satisfying.
I will be passing the word along about Adam Vaillancourt Roofing.
Many, of my neighbors, complimented the roof and the quality job they gave me.
The project manager and his installation crew were great.
I would like to recognize Joe Thibeau.
I was most satisfied with their overall high level of organization. They really took over the whole project and were just top-notch in communication and execution.
I would like to recognize Adam Fournier, Joe Thibedeau, and Katie. They were all just spectacular. There may have been others, but those are the three I dealt with throughout the project.
They were very professional and thorough. They did exactly what they said they would do and if I asked them to do something they did it.
Overall they exceeded my expectations.
My next-door neighbor is going to call the roofing company since I gave them their phone number.
Every single thing was done in an excellent way.
I knew going in that it would be a great choice for us.
They were very knowledgeable. The workers had many years of experience.
I would like to recognize Johnny Falco and Corey.
I was most satisfied with Adam Vaillancourt Roofing's professionalism and respect for my property.
Everyone from Adam Vaillancourt Roofing was very professional and helpful.
You won't be disappointed!
Prompt, professional and complete service.
They were very friendly and professional. They answered all of the many questions and concerns so that by the end of the project, I was 100% satisfied.
We had a complete roof shingle replacement done by Vaillancourt this past fall. My feedback of the experience follows. Overall I am very satisfied with the work, if they had only done a better job cleaning up it would have been even excellent, more on that below.Pricing:I obtained roofing quotes from 4 companies, Vaillancourt wasn't the most expensive, but defiantly in the premium price range at more than 50% above 2 others.I choose them because I felt the higher cost was going to be worth it. Specifically, the premium price seemed justified because:1) They were big enough to have office staff and a human to answer their phone instead of some guy working out of his truck, but not too big to be a national or franchise operation where nobody cares.2) Their office staff kept me up to date on schedules, what to expect, etc...3) Their quote/estimate included some repairs and more comprehensive items that the others didn't include.4) They are a top tier platinum preferred contractor from Owens Corning.5) The sales guy spent time going through our options for which products were worth spending extra on vs. not.Sales:My evaluation visit was thorough including pictures/video of problem areas found while on the roof, plus they were the only contractor that wanted to see the inside of our attic for an inspection.The sales person was knowledgeable about product options, but I felt they are working off of a well-tuned sales script. After our first visit, he was reachable for several follow up questions by email or txt and responded quickly.Install:I was somewhat disappointed to see workers show up in no-name vans with Mass. Commercial plates. While the work was supervised by a Vaillancourt project manager, the on-roof and ground support crews seemed to be mostly sub contractors. The project manager confirmed they use subs, but said they use the same crews every day and worked well together.The project manager spent most of the time on-site only leaving to haul loads of debris away. I don't think he ever got on our roof though, but instead was inspecting and checking the worker's progress from the ground.A few of the roof crew weren't very vigilant tethering themselves to the structure for safety. They wore harnesses and tethered ropes were available, however some workers weren't attached to the ropes when doing what I would consider risky things such as carrying heavy loads of shingles along the ridges.They didn't follow Owens Corning's installation instructions exactly, something I would have expected a Platinum Preferred contractor to do. There may be training or supplemental material I'm unaware of, but I noted these items from the public install documentation. Specifically: a) Weatherlock Flex should not be installed in less than 40F temperature unless it has been stored in room-temperature conditions prior to install, they installed the rolls when it was 20F outside having been left outside overnight; and b) The Platinum Protection Warranty requires that the roofing system be installed on a clean deck including the removal of old ice/water membrane material, they cleared all old material except for the old ice/water shield and then installed the new ice/water shield over it.While these items are minor and I don't expect any practical issues, I had very high expectations for the completeness and attention to detail.The crews did a reasonable job protecting our house and landscaping given the magnitude of what was occurring. However, one of them stepped through our ceiling while doing a repair in our attic (he was not paying attention where he was walking). The project manager immediately said they would arrange for and pay someone to repair it (which they did).Cleanup:One area that I wasn't very satisfied with was the completeness of cleanup of our yard. They swept our lawn and driveway with their magnetic contraption for picking up nails but not in our planting beds or gravel areas. Large obvious debris was removed, but there was huge amounts of smaller items left.I spent an hour the next day walking our property picking up items. I found about 15 nails, 10+ large (>3") shingle fragments, 100+ pieces of plastic film that had blown everywhere (from the backing of the old shingles), a few dozen bits of pink plastic wrap, about 5 cigarette butts, a few small cut pieces of drip edge and flashing, random plastic bags, and some left over food wrappers. I found a few more items each day for several weeks, mostly small fragments of shingle and small plastic film.Quality of work:Our new roof looks fantastic and I'm sure it's a thousand times better than our old one. We certainly have a high quality roof well beyond what I would expect from a discount roofer or new construction job where the hidden aspects are subject skimping on materials or sloppy work in the name of costs.From the sales to install crew, they spent time to make sure all the unseen important parts (high quality materials and good attention to ice/water shield and flashing placement) were done correctly.Post-install:The previously mentioned ceiling repair was complete within a week. Vaillancourt followed up with a phone call making sure we were satisfied with that repair.Our sales person also paid us a visit, but he seemed more interested in adding us to his reference list than obtaining specific feedback.Areas for improvement:The project manager shouldn't be the one to drive trailers of debris away mid-day, he should be on-site the entire time.Yard cleanup could be much better. The entire crew should be walking the grounds picking up items (even small stuff), it seemed this cleanup work was delegated to only a few of the 2nd tier ground support workers.If work goes up to or past sunset, a small cleanup crew should come back the next day to do a thorough job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Adam Vaillancourt Roofing, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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