Prompt, professional and complete service.
They were very friendly and professional. They answered all of the many questions and concerns so that by the end of the project, I was 100% satisfied.
We had a complete roof shingle replacement done by Vaillancourt this past fall. My feedback of the experience follows. Overall I am very satisfied with the work, if they had only done a better job cleaning up it would have been even excellent, more on that below.Pricing:I obtained roofing quotes from 4 companies, Vaillancourt wasn't the most expensive, but defiantly in the premium price range at more than 50% above 2 others.I choose them because I felt the higher cost was going to be worth it. Specifically, the premium price seemed justified because:1) They were big enough to have office staff and a human to answer their phone instead of some guy working out of his truck, but not too big to be a national or franchise operation where nobody cares.2) Their office staff kept me up to date on schedules, what to expect, etc...3) Their quote/estimate included some repairs and more comprehensive items that the others didn't include.4) They are a top tier platinum preferred contractor from Owens Corning.5) The sales guy spent time going through our options for which products were worth spending extra on vs. not.Sales:My evaluation visit was thorough including pictures/video of problem areas found while on the roof, plus they were the only contractor that wanted to see the inside of our attic for an inspection.The sales person was knowledgeable about product options, but I felt they are working off of a well-tuned sales script. After our first visit, he was reachable for several follow up questions by email or txt and responded quickly.Install:I was somewhat disappointed to see workers show up in no-name vans with Mass. Commercial plates. While the work was supervised by a Vaillancourt project manager, the on-roof and ground support crews seemed to be mostly sub contractors. The project manager confirmed they use subs, but said they use the same crews every day and worked well together.The project manager spent most of the time on-site only leaving to haul loads of debris away. I don't think he ever got on our roof though, but instead was inspecting and checking the worker's progress from the ground.A few of the roof crew weren't very vigilant tethering themselves to the structure for safety. They wore harnesses and tethered ropes were available, however some workers weren't attached to the ropes when doing what I would consider risky things such as carrying heavy loads of shingles along the ridges.They didn't follow Owens Corning's installation instructions exactly, something I would have expected a Platinum Preferred contractor to do. There may be training or supplemental material I'm unaware of, but I noted these items from the public install documentation. Specifically: a) Weatherlock Flex should not be installed in less than 40F temperature unless it has been stored in room-temperature conditions prior to install, they installed the rolls when it was 20F outside having been left outside overnight; and b) The Platinum Protection Warranty requires that the roofing system be installed on a clean deck including the removal of old ice/water membrane material, they cleared all old material except for the old ice/water shield and then installed the new ice/water shield over it.While these items are minor and I don't expect any practical issues, I had very high expectations for the completeness and attention to detail.The crews did a reasonable job protecting our house and landscaping given the magnitude of what was occurring. However, one of them stepped through our ceiling while doing a repair in our attic (he was not paying attention where he was walking). The project manager immediately said they would arrange for and pay someone to repair it (which they did).Cleanup:One area that I wasn't very satisfied with was the completeness of cleanup of our yard. They swept our lawn and driveway with their magnetic contraption for picking up nails but not in our planting beds or gravel areas. Large obvious debris was removed, but there was huge amounts of smaller items left.I spent an hour the next day walking our property picking up items. I found about 15 nails, 10+ large (>3") shingle fragments, 100+ pieces of plastic film that had blown everywhere (from the backing of the old shingles), a few dozen bits of pink plastic wrap, about 5 cigarette butts, a few small cut pieces of drip edge and flashing, random plastic bags, and some left over food wrappers. I found a few more items each day for several weeks, mostly small fragments of shingle and small plastic film.Quality of work:Our new roof looks fantastic and I'm sure it's a thousand times better than our old one. We certainly have a high quality roof well beyond what I would expect from a discount roofer or new construction job where the hidden aspects are subject skimping on materials or sloppy work in the name of costs.From the sales to install crew, they spent time to make sure all the unseen important parts (high quality materials and good attention to ice/water shield and flashing placement) were done correctly.Post-install:The previously mentioned ceiling repair was complete within a week. Vaillancourt followed up with a phone call making sure we were satisfied with that repair.Our sales person also paid us a visit, but he seemed more interested in adding us to his reference list than obtaining specific feedback.Areas for improvement:The project manager shouldn't be the one to drive trailers of debris away mid-day, he should be on-site the entire time.Yard cleanup could be much better. The entire crew should be walking the grounds picking up items (even small stuff), it seemed this cleanup work was delegated to only a few of the 2nd tier ground support workers.If work goes up to or past sunset, a small cleanup crew should come back the next day to do a thorough job.
Everyone was very professional, and punctual. The products were a good quality. They left job site very clean.
I was happy with all areas of my dealing with Adam Vaillancourt Roofing.
They did a great job and used quality materials. The job was completed on the committed schedule and the team worked quickly and efficiently.
They were really helpful and I felt comfortable that they took their time, explained everything to me, and answered any questions that I had. They have a good reputation with my neighbors and family that have used them!
The Team at Vaillancourt Roofing was great! From Rob's project proposal to Travis' installation crew, the project went very well. We replaced all the fascia (behind the gutters) so there was a lot of construction in addition to the roof installation. The finished project makes the house look great!
Adam Vaillancourt Roofing did everything as promised, did a good quality of work, and they were on time.
I don't know what else to say besides it was excellent.
The salesperson and installation crew were excellent. The quality of materials is excellent. They got the job done in one day and I was surprised by that.
I have already recommended AdamV to friends and colleagues, and will continue to do so.
I have had 3 roofs done by Vaillancourt in my family. One by my cousin, one by my daughter and myself. All three jobs were done in exactly the same way. They professional in every manner, cleaned up excellent and the work is top-notch.
Adam Vaillancourt Roofing is an excellent company. They did what they promised. I would recommend them to everyone.
I would absolutely recommend Adam Vaillancourt Roofing to a friend. I have already recommended Adam Vaillancourt Roofing.
Overall, we are happy with the roof. The management team is great at resolving issues.
Adam Vaillancourt Roofing, LLC did a great job!
They were very knowledgable and I was very satisfied with their work.
Very professional company that did exactly what they said they would. Very well run company.
All of my opinions come from 50 years in the construction business. You can use me as a recommendation. It would be better than whats TV.
I didn't take the lowest bid because I wanted to pay for the superior quality of Adam Vaillancourt Roofing.
I am satisfied with the timeliness and them being on time. They had a big crew and got it done quickly. I didn't have to worry about doggie daycare for the dog.
Overall, they did an excellent job.
Vaillancourt Roofing did an excellent job, and were overall most professional. Their staff was extremely knowledgeable and in general extremely communicative. I would definitely recommend them-- just book early, as their schedule fills up quickly.
It depends on how the problem is resolved with the driveway.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Adam Vaillancourt Roofing, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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