Fast, friendly and efficient.
As a result of heavy rainfall, the lower level of my home took in water through the foundation. Both carpet and laminate flooring was saturated, as was drywall. Wright Way responded and removed the wet materials and installed dehumidifiers and fans. They monitored the space until it reached appropriate levels. Then they worked with me to restore the space, replacing flooring and drywall. I was able to select the materials and they brought in the team to do the installation. I was informed of the progress and schedule and everything was completed as agreed upon. Wright Way showed concern for the inconvenience and also for potential damage to personal belongings and made good suggestions for securing belongings during the drying out process and reconstruction. Communication was frequent and detailed.
We had water leaking through the dining room ceiling from the bathroom upstairs. As this was the second time we had this issue, I wanted a team who understood the requirements and fixed it for good. I looked up Wright Way from google and looking at the reviews gave them a call. Tommy was the first to come on site and he explained the working process. Daniel came in the next day for inspection. He was not only thorough in the inspection, but they also made sure to put a temporary enclosure before they left. I found their approach to be professional and transparent. The process was explained to us and we went ahead with the stages in restoration without any deviation from the plan. Their team worked around our routines to make us as comfortable as possible.
Tommy and Alex(the contractor who was appointed), are decent guys, having through knowledge of their work and always willing to answer our questions. We were assured even before the work was completed that the final outcome would be top notch, which it was.
If there's no other question regarding the cost of service, then I would just say that Wright Way Cleaning and Restoration is just a little bit high in price.
I felt that the contractor was professional and timely. The workers did an awesome job of containing the area so that dust didn't get all over the house.
He was the best subcontractor I've ever worked with.
Wright Way responded very quickly. They were very capable of doing the work that they promised. They delivered on time in a quality manner at the price that they agreed. I would use them again.
They were very diligent and organized!
If someone has an issue with water or restoration I always give them Wright Way's phone number and they are the first ones I call in that situation!
Wright Way Cleaning & Restoration was super responsive. I can't remember, exactly, but I believe they came on a weekend or a holiday. They did great work and were super easy to work with. I would highly recommend Wright Way Cleaning & Restoration. We had water damage. It was aweful and they made it better.
Less than 1 year later, the water damage has started again in the exact same place it was suppose to be fixed.
Excellent service. Knowledgeable and skilled
Staff. Very happy with the company.
Extremely thorough job.
They are very thorough, very caring and very invested in the job.
The workers were great; they worked hard on it and did a good job!
Wright Way made it very simple to understand with clear explanations and set proper expectations.
Wright Way Cleaning was comprehensive, and I am delighted with their quality of work.
He was good at searching for the specific thing he searched for, but informing the client completely he wasn't as good at. The drywall he tore down, he didn't put back up, so I got stuck with an expense that could've been avoided. He said he didn't specialize in repairs.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wright Way Cleaning & Restoration LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys