Window World of Oklahoma City

We are the nations largest home improvement company. We sell and install replacement windows, vinyl siding, and entry doors.

Types of work

Energy efficiency upgrades 175
Doors 155
Siding 148
Exterior trim 147
Gutter installation 147
Exterior remodel 144
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GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
GuildMember since 2019
Guildmember since 2019
Likely To Recommend
I am likely to recommend Window World of Oklahoma City to a friend.
96%
Value
I received a fair value for my money.
98%
Professional & Organized
Window World of Oklahoma City was professional and organized.
95%
Installation Crew
The Window World of Oklahoma City installation crew was organized and professional.
98%

What does this data mean?
All project locations are approximate
4.8
172 of 180 would recommend
149
23
5
3
0
How are reviews verified?
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Response
Window World of Oklahoma City   Jessica, I am so sorry about your experience. This is not how we treat our customers. While we fell short on pleasing you, it was never our intent intent to cheat you. Russ made a mistake on stating the necessity of new window trims while we were replacing your windows. Once that was brought to our attention, it was our full intention to not charge you for the uncompleted work. We removed the $625 windows trims and recalculated the contract amount to reflect the discounts that were promised. The total of the contract was $4200 and the final bill is $3206 so the discount after the $625 trims were removed was $375. The advertised discounts are applied as a way to track our advertising dollars. So if you ask for that discount, we know that you heard about us through that media source. I sincerely apologize for the way that you feel you were treated. We have spoken to your design consultant and stressed the need to always give the customer the option for adding options such as exterior trim and to never make them feel like the windows cannot be installed without it. There are some circumstances that the window trims are necessary to cover up wood facings that are "less than pretty". Your home was not one of those situations. While it may have enhanced the look of your new windows, it was not necessary to complete the installation. The other issues that you mentioned are complete oversight on the part of the crew and office staff that ordered the new sashes without matching screens. That was a human error the screens should have naturally been ordered with the sashes. We most definitely should have thought about the screens but we will learn from this mistake and try to never let this happen again. I thank you for your patience and we will install your new matching screens as soon as they arrive in our warehouse. Sincerely Kevin Baldwin Owner
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