They delivered everything that was promised. They were quick and efficient. We are happy with our windows.
Highly professional work done when promised.
They called me before and after to make sure I was satisfied. They were very polite and wonderful.
Window World is efficient and clean.
They did a great job and were easy to work with.
They are very professional and pleasant.
Outstanding company and I tell everyone about them.
They were very easy to work with. The windows pay for themselves within months.
They were very prompt and did a great job.
They were top-notch and everything was great. I couldn't be any happier with any of it. My salesperson was wonderful. It was easy and cut and dry.
I was very happy with all facets of the purchase. Jim, our sales person, was helpful from the start. He came to our house twice, once to go thru the contract, guarantee and installation process and the other time to do measurements. His measurements were very accurate and all of the windows were made to his specs, thus making the installation process very easy and fast. The installation crew of three were on time and did an excellent job and cleaned up after the job. So far, we are very happy with everything.
We absolutely love our windows from Window World. This is the second house that we have had Window World change the windows. We couldn’t be more pleased with the quality and the service.
Additional Comments - We were extremely satisfied with our recently completed a large job with Window World including siding, gutters, dozens of windows replaced, new door with construction to expand opening and railing added to deck. Final price was exactly as quoted, materials and workmanship were excellent, everyone showed up on time and kept the site as clean as possible. Highly recommended!
The product and people are both great.
They took a long time to deliver.
Be very careful of which salesperson you deal with because they are not all that honest there.
Very pleased so far. Exceeded my expectations.
Everything was great except the trimming around the outside windows.
They were on time and professional. I have an older house so this was not an easy job and they did an excellent job replacing my windows.
Excellent customer service, responsiveness and quality!
Recognized Excellence - Russ was very nice and patient while trying to sort through all the options and choices on a late evening appt
Areas Of Satisfaction - Quality and installation crew
Installation Crew - Very knowledgeable and professional
Clean & Safe - Impressed how well the kept the areas of install clean
We booked our window installation back in September 2019. They came to install on November 1st. They started without the lead protection and had to halt work to leave and get the supplies needed. Once they returned, we noticed the windows were 50/50 and not 60/40 like we had ordered. Work halted again as we waited for the sales person (Russ Green) to come and talk to us. He said that it was an oversight and that they’d order us new sashes. When the installation was completed, we realized we didn’t get the custom trim work that we were told was mandatory (at $625). I called and spoke to the sales manager (Bill Williams) and voiced our concerns with the number of mistakes and the inconvenience of everything that had happened. He offered me a restaurant or movie gift card and when I mentioned that that wouldn’t put a dent in our $4000 windows he said he would figure out something and get back to me. He called back and said he would give us the State fair discount (10%), which would have only taken off $400. Not even recouping the cost of the siding we didn’t get. He tried to also tell me a contract couldn’t be changed after the fact. I let him know I was not happy with his offer and he agreed, finally, to a roughly 20% discount. This cut our cost to $3200. After taking off the $625 for the trim not received, the discount amounts to roughly $175. I do not feel this was adequate, but honestly was tired of going around and around. When they came to replace our sashes on December 19th, we noticed that we did not get new screens to match. The installer said he’d see how it looked first and then quickly agreed we needed new screens. He spent some time measuring for them and told us it would be a few weeks before they’d be in. I emailed Bill the following day to assure that the screens were in fact ordered, and he tried to say that they had been ordered the same time as the sashes. I knew that wasn’t the case as the installer had measured for them on the 19th. I was also told by Bill that we would not be charged until the job was 100% complete, but we were charged and the bill paid in full before we got our screens installed. We are not happy with our experience with Window World and we will be sure to tell anyone looking for recommendations about our issues with them and their mediocre customer service.
I would recommend Window World OKC to neighbors. I am not loosing as much heat as before, since new windows were installed.
Window World of Oklahoma City was easy to work with. I loved that it was a same-day estimate. I am still waiting on estimates from a lot of other companies.
I thought that the installers did a excellent job and they were affiant.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Oklahoma City as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys