The price was unconscionably high. I suspect they can get away with that because they usually bill insurers and not individual homeowners, as was the case with our job.
it took several days for work to get started, My one request was that the door latch closed so it couldn't get caught by wind and rip off the hinges again.......the door did not latch closed when they were done. They came back and made it so hard to open the door, you could hurt your arm trying to get in. Trucks came up on my yard and there are still track marks on the yard today although much better than a year ago. The concrete and siding work was done nicely. I wish I had a better experience, I'm always needing work done at my home or my rental
Good work. Great people. Reasonable pricing. What else could one ask for?
I have some visible cracks in my ceiling that have not been address from a renovation less than a year ago.
Thank you for a job well done in a timely manner and great people to work with.
The lady that came out here and worked on my home was very nice and a good gal.
They met my expectations.
See previous comments.
They're really prompt and we're really pleased with that!
They handled every aspect of the job professionally. They made sure that everything was done in a timely manner. They made sure all my needs were addressed. Everyone that came to our house were polite and professional.
These people are awesome. I highly recommend their service.
They are real nice. I am really satisfied.
Personalized and professional service that completes the job in a timely manner.
Virginia Restoration Services is like dealing with a human being, which a lot of other contractors lack. I feel like they were more concerned with my situation and helping me out.
We had them do the clean up and they were fantastic.
I was well pleased with the job! It looks like a brand new house on the inside.
VA Restoration was quick and reliable, even to the point that all of the work they did for me was completed while I was on vacation. No issues at all. I would definatly recommend them to friends and neighbors.
Great to work with and extremely knowledgeable
I was very impressed with the person who did the mitigation. I liked that they were on time, and noticed things that I as the homeowner didn't recognize as one of the issues. I am very pleased that they checked the drywall for wetness and all the other issues that is possible.
I don't have any suggestions. You were beyond what I was expecting. You gave me recommendations, provided me options to find people for repairs, and I thought it was nice.
We live in a townhouse that had a pipe burst while we were away. VRS came and remediated the water issues promptly and effectively. After being contracted for repairs and changes, we were given a schedule for the work. It was to be completed in about 4.5 weeks while we were out of state. Upon our return, the workmanship on the tile, carpet, spackling, and painting was unsatisfactory and minor parts were incomplete. While the work was redone and satisfactory, it took an extra two weeks. VRS's resolution for these issues was $250 + $50 for breakage taken off an almost $15,000 bill that didn't include the water mitigation bill that the insurance company paid directly to them.
They were professional and did a really good job.
Virginia Restoration Services is very easy to work with.
I already have recommended you.
At my house within hours. Made pur experience as pleasant as possible
From beginning to end, all of the Thompson Creek associates I dealt with were professional, courteous, and responsive. As someone who was professionally trained (and trained others) on customer service, I am very impressed. Please continue to hire great people
I was pleasantly surprised at the professionalism of the staff. The installation crew did a fantastic job.
I am very happy with the work that was done on my son's room. It was done in a timely manner and the work was outstanding. I have already recommended Ryan Koptish and his crew to several realtors that I work with. I definitely will call Ryan from Jenkins, if I need anymore work done in my home.
Outstanding product and service!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Virginia Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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