References - Yes
We've used Upscale for 3 projects over the last 10 years and will continue to go back to them for any project.
Testimonial - A big thank you to the Upscale Remodeling team (AJ, Glenda, Val, Mike, Rich, Cody, and all the subcontractors) that designed, planned, and constructed our bathroom and closet project!Building a relationship between a contractor and client is crucial to the success of any project and Upscale nailed it! Thank you so much! We would definitely recommend Upscale to others and are looking forward to working with them again.
Areas Of Satisfaction - We have an historic home, and attention to details (large and small) is important for the integrity of our home. Upscale has certainly helped to increase the beauty and value of our home.(You may also use this statement in #18 below).
Testimonial - Upscale Remodeling hires only the finest skilled craftsmen, and we sincerely thank all of them for their excellent work and very careful attention to details on our home over the years. We look forward to our next renovation project with Upscale Remodeling!
Testimonial - Upscale Remodeling is a great company that does excellent work. I have been thrilled with the improvements in my home. I have complete faith in the quality of the work. Concerns are addressed promptly. The warranty in the work is the best in the business. A company of integrity and solid workmanship.
Testimonial - They completed the job with all of our expectations and within the budget we agreed on. They were very friendly and knowledgeable about the product. They took a lot of time to talk about the job and brainstorm ideas with me to make the job go smoothly.
Testimonial - Upscale Remideling is a class act from beginning a project well beyond completion. If there are issues, the issues are addressed. Good advice. Quality materials. Quality workmanship. We will be using them again. I recommend Steve Nash and Upscale Remodeling without reservation.
Areas Of Satisfaction - The job is beautiful!
Testimonial - We've used you for 20 years, and the work has always been beautiful. The subcontractors that you use are as professional as you are. And we trust you completely with your work.
Additional Comments - We've always been happy with your work. And when you have people working on your home, on an extended basis, you are always good to us.
Lead Source - I've worked with them many times before.
Areas Of Satisfaction - They are always willing to go the extra mile to satisfy.
Areas Of Satisfaction - Everyone working on site was courteous and professional
Testimonial - Steve and his team are professional, trustworthy, and knowledgeable. The quality of their work is excellent. They are by far the best contractor in the Ithaca area, and we highly recommend them.
Areas Of Satisfaction - Upscale Remodeling provided very high quality work, exceptional communication and patience with our decisions. They are careful, neat, courteous and attentive. We were extremely happy with the temporary kitchen they built for us to tide us through the project. We love our new kitchen.
Areas Of Satisfaction - Overall they did a great job.
Testimonial - I was extremely satisfied with the project that Upscale Remodeling did from beginning to completion. It exceeded my expectations!
Referrals - Not presently but if I come across anybody I will definitely recommend Upscale Remodeling.
Areas Of Satisfaction - 1) Scott2) neatness3) responsiveness 4) design service
Testimonial - Steve Nash and Upscale Remodeling It was the best experience I have ever had with a renovation project.Upscale Remodeling offers the full package- from expert design staff who deliver design , form and function- to the contracters that keep the job on task, communicate with you daily, and never leave a mess at the end of the day- and to Steve the owner who delivers "exactly as promised". Every detail of my bathroom renovation was planned for and anticipated. This is truly a great company with a great team of people who can truly make the remodel experience positive- and you can't beat that!
Areas For Improvement - None
Areas Of Satisfaction - We were very happy with the entire experience.
Open Issues - None
Testimonial - I thought they did a good job from start to finish and kept us happy and at ease with doing the job they promised to do.
Additional Comments - I thought it was a good company.
Lead Source - After seeing their signs in our neighborhood I inquired of a friend who had used them and got a glowing recommendation.
Areas Of Satisfaction - The quality of their work. The tiling job was particularly well done, but all of it was quality work.
Testimonial - "Upscale remodeling was our first choice in our bathroom remodel because we had heard glowing reports from others about their work. We couldn't be happier with the result. The entire team was easy to work with and professional, so much so that they are about to begin a kitchen remodel for us."
Referrals - Not at the moment but I would certainly recommend them by word of mouth should the opportunity arise.
Additional Comments - Thank you, Upscale!
Areas Of Satisfaction - I was most satisfied with Upscale Remodeling because of the owner and the installer. He looked at the job to begin with and kept in constant contact with me. The installer was clean and polite. He did a great job.
Open Issues - They did everything they said they would do. The work is guaranteed so I will call if I need them.
Testimonial - Upscale Remodeling delivered on what they said they would do. They stuck to the price that quoted me. They watched over the job every step of the way.
Areas Of Satisfaction - All work, from the planning to the finish is done with our input. They really try to make sure they know what we want done and how it will work for us since we are both handicapped. They have done all our remodeling and, if we need anything more done, we will have them do it!
Testimonial - Upscale really worked with us to design just what we needed. I would recommend them to anyone needing home improvements, especially anyone with disabilities.
Additional Comments - Thank you so much for the design and completion of all the remodeling you have done. You have changed our lives with your solutions to our physical limitations!
Lead Source - From our neighbors, who had recently completed a kitchen project with Upscale.
Areas For Improvement - none
Areas Of Satisfaction - Our primary carpenter/workman was superb--did nearly all of the work solo, kept us informed or asked questions as needed, was skilled, efficient, kept worksite and surroundings clean at all times, and was an all-around NICE guy! Many times we asked for his advice in making decisions.
Testimonial - Happy to.......something like, "Upscale Remodeling was professional in every sense--friendly and helpful from our very first inquiry through the entire project. Great work from design through construction, and all on time, on budget, and we couldn't be happier with the results. Thank you Steve, Val, and especially Josh!"
Areas Of Satisfaction - Professional and quality work.
Testimonial - Upscale Remodeling has done work for me several times, and each time has done exactly what was asked of them in a timely and professional manner. They always strive to find a cost effective way to get the job done, while providing options for a range of quality and cost.
Referrals - I will whenever asked make references
Additional Comments - Glad to know Upscale is.there when I need them!
Areas For Improvement - None.
Areas Of Satisfaction - Josh and Dimitri were superb craftsmen and workers. I've been through remodeling before and have seen some terrible work.
Testimonial - Excellent work from start to finish. We've had several remodeling projects over the years, and Upscale Remodeling has been the very best.
Areas For Improvement - Upscale met all expectations.
Areas Of Satisfaction - the acre that was taken and the quality of the workmanship.
Testimonial - The workmanship is first class, the workmen were personable, and the site was cleaned each evening when their work was done.
Lead Source - Previous wok with them
Areas For Improvement - None
Areas Of Satisfaction - Response, attention to detail, good communication, very good work
Testimonial - Nothing but good to say about Upscale - they listen to what is needed, are very responsive, pay attention to detail, communicate well and do very good, professional work. Their follow-up is also exceptional. We feel very supported, even if something needs attention long after the initial work was completed.
Areas Of Satisfaction - I think the communication was excellent and the quality of the work was superior.
Testimonial - The workmanship was outstanding and professional.
I have had 4 houses the past 35 years and had a lot of work done and never has anyone do their work 1/2 as good
The technician was professional and was able to relieve my worries about what needed to be done.It was a stress free experience from my first phone call to the completed work. They showed up on schedule and offered several options for completing the job. I was happy that they could accommodate my s... more
From the first day that I spoke with them until the last day, it was unbelievably positive. They came when they said they were going to come. If they couldn't make it, they would call. They worked so hard, and the whole experience was phenomenal.
I was really impressed with how quickly they got it done. They said that they would take 2 weeks but they got it done in a week and a half. They pushed to finish it. They even came on a weekend.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Upscale Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys