Tresidio has knowledgeable individuals that helped us every step of the way to build our home exactly the way we wanted. They were quick to respond to questions or concerns.
They did outstanding work on our home. We are so happy.
From my standpoint I had a bad experience purchasing a new home built by Tresidio Homes. We purchased our new home after reviewing their model at Heritage Gardens on Linder Rd. Our understanding that this house was a model of a Birkdale plan and other Birkdale plans would resemble the model and amenities. We were shown the amenities of the home by Carl Baker sales manager. It was the floor plan we liked and that same plan was available in another subdivision. The new home in Spurwing Heights was in the drywall stage and was gong to be Parade Home. We understood that selections had been made for the home and we did not have any choices in flooring, paint colors, cabinets, and counter tops. We were informed all other features in the model would be built in our new home. The construction dept. displayed the features of the home on the windows in the new home. Common practice of a builder to inform subcontractors. When we visited the completed home the morning of the Parade, we discovered numerous deviations from the model and our new home. We expressed our concern and was given the opportunity to cancel the purchase and our Ernest money would be returned. This is a common practice of some builders to avoid an unhappy buyer and keep a five-star rating. This was not an option. One feature was the oven. My wife raved to Carl how nice it was to have an oven door open from the side. After closing, Carl informed us the oven in the model was a mistake. Bosh had shipped them the wrong model. They should have disclosed that the oven was an option. Even after I asked them to change the oven and we would have paid the difference we were told NO! A word they are good at saying. We had scheduled a mover and everything was in motion for the move. Canceling the sale would have cost thousands of dollars because of the time frame to purchase another home and reschedule the move. Tresidio Homes did not want to communicate with us. We were ignored when we asked questions. It has cost me thousands of dollars to install and supply new products to make the house the way we thought we were purchasing. Upon closing I rushed to Idaho to do an orientation prior to moving in. I was informed I was not getting an orientation, this procedure had to be done before closing with my realtor. This was impossible with us living in another state. Once again to avoid a potential problem with the buyer. My agent had made three phone calls to try and schedule an orientation even though they denied that an effort was made to schedule an appointment. Each time Tresidio was not available. It is my felling, that Tresidio Homes wants as little interference from a buyer as possible. After closing I had many questions as to the products installed on our new home and the application of said products. I had to find the answers to my questions myself, they never responded. I never received a 90-day inspection as promised when we made the purchase. If possible, I would give no star rating for our new home.
very happy with the home.
Great builders and great to work with!
Absolutely would & will recommend
Very easy to work with! Everyone went above and beyond. Our project Manager Joe was amazing. I would definitely use Tresidio again.
Surfed the web and followed through with a visit. Compared with few other builders. No comparison, Tresidio was the one.
Quality work, great people to work with
Tresidio Homes has a great website, a great team of workers, and they build great homes! Everything was done to our satisfaction. It was a great experience.
Primarily due to working Joe Lords.
Of all the builders we checked into we felt Tresidio was the best. They proved us right!!!
I am highly likely to recommend Tresidio Homes to a friend. They were awesome to work with.
One of the greatest buying experiences I have ever had.
In the beginning of my home buying experience I was pleased with Tresidio. However when it came to issues at the end of my purchase after they received their money of course. I had a large stain on my exterior stucco in the entryway of my home that was really ugly, I also had some very big scratches on my entryway way window as well. I made several attempts to convince Tresidio that this was a big issue for me, after an extensive amount of emails I finally was able to meet with them in regard to the stucco and the window. The management team said that the stucco stain would change over time and weather out eventually, as for the window they told me to buff it out with toothpaste. I felt that both of these solutions were unacceptable. At this point I was stuck as they refused to honor their own construction, which they claim they stand behind. I finally made the decision to contact the contractor license board as I felt that this still needed to be addressed as I purchased this home based on the quality, I paid them cash in good faith and expected them to at least take care of something like this. I do realize that this isn’t structural but I feel that esthetic wise they should want to work with me and be responsible for the quality. I recommend that if you make a decision to purchase a home from this builder and are planning to pay cash, be sure that you do not pay them in full until you get every tiny thing you see in writing as they will be done with you completely and do not care about your concerns at all. Bottom line I love my home but with the amount of money I paid, and with my cooperation throughout the process, I honestly believe that my two issues could have been solved but unfortunately they do not care about recommendations or repeat buyers.
Tresidio has a well thought out process for efficiency but also provides plenty of opportunity to adjust as needed. Thoroughly impressed by the people, process, and professionalism of Tresidio.
I would tell them what to expect during the selections and building process, and also that their choice during the latter might be more limited than they would expect.
Our realtor, when we started shopping for homes, knew of them even though she is not associated with them and recommended them. She gave us a list of the developments they were working on. She has been in the business for a long time and said that everyone that has bought with them has been happy.
If any of my friends are looking to move to the Meridian area and are looking for a new home, I would highly recommend Tresidio homes.
We would. We would direct them to Chris. He was there for us from beginning to end. John was very good to work with, very attentive. But, I would caution my friend to establish who the superintendent is prior to signing any agreements or putting any money down. The end result is a beautiful design and home, but unfortunately, we did endure an extreme amount of stress which could have been avoided.
Tresidio did a wonderful job building our home for us. They were able to customize a floorplan to suit our needs, were there every step of the way from floorplan design to landscaping weeks later (they couldn't landscape in the winter when we were done building). They resolved little issues as they arose and followed through with commitments. The quality is superb and the staff is easy to work with. I would highly recommend building with Tresidio!
Building our home with Tresidio was a great experience from beginning to end. Any minor concerns or complaints we had were dealt with quickly and efficiently and were always resolved to our satisfaction.We would definitely recommend Tresidio to anyone interested in building a new home.
From the very start of the process all the way to the finish I was very impressed. Meeting with Jon Hastings initially to design our house was a surprisingly fun process and I was very happy with the ease in which adjustments were made to fit our wants/needs. He knew what he was doing and our house plans turned out perfect! During the selection meetings with Elise McDonough we were also very pleased with the flow and comfort of the process. Not only was it laid out in a structured way that made it less stressful - but Elise was very knowledgeable and quick to respond when we had questions. The part that I was most impressed with overall was the actual building process and this is because of Joe Lords. We have had 2 other homes built in the past and this was by far the best experience we have had. Joe was extremely dialed in and not only was he fast to respond with any questions we had - but I got the feeling that he genuinely wanted our house to be perfect for us. Joe and the Tresidio team went above and beyond - the finished product is awesome!!! A+ in every aspect
I was very happy with their workmanship and professionalism. I would recommend them to others.
Our building experience was great, thanks to a very organized and professional staff. Would highly recommend using Tresidio to build your house!
This is the second time that I have dealt with Tresidio Homes and I would do it again! The integrity at Tresidio Homes is super. They are high quality and professional.
Tresidio homes completed the house under adverse weather conditions. They were on time, have a good quality product, and we thoroughly enjoy the home they built for us.
They are an excellent builder. I recommend them to anyone who asks me.
Excellent company. Very professional. Excellent customer service. Highly recommended.
I was most satisfied in terms of the quality of how they build their homes, their professionalism, and in that the trim woodwork was exceptionally good.
We are very satisfied!
I was very impressed with Joe. He always answered my questions in a timely manner and made himself available when need be. In addition he was always very pleasant and professional, a great project manager.
I built with them the second time because of their trustworthiness and the quality of their homes. They produce an excellent product at a fair price.
Tresidio made our home building process nearly stress free. This is the 3rd house I have had built in 20 years. My 2 prior houses were loaded with stress as the builder did not communicate very well with me. Tresidio had this planned out from start to finish and they followed through with each item!
Attention to detail, personal attention by staff especially Joe Lords. Could not have asked for better, on all levels. Would do entire process again, it was that good. I very much appreciated their patience with me being a first time build client. My home is beyond my wildest expectations!
Everybody was friendly, knowledgable, and they seemed like they cared about us.
Their team is quite talented and able to "read" what the customer wants without much explaination
The overall experience of building a new home with Tresidio exceeded my expectations! They took the stress out of the process and made it a fun experience! If I had to do it again, I would choose Tresidio once more!
We have always heard horror stories from people who build and we always said we never would. But from day one of exploring the notion to completion we were pleasantly surprised how well it all went. Even little snags were taken care of without stress on our end.
The design team was easy to work with, listened to our ideas, and implemented them into the plans.
I was most satisfied with their ability to finish ahead of schedule!
We enjoyed working with your company, everyone was more than willing to accomodate us with our planning. Overall good experience.
communication was fantastic - we were free to ask questions and request information throughout the process, each time we had a quick response with the appropriate information
I am satisfied with Tresidio Homes' workmanship and the outcome of the whole project. Everything came together well and has been very satisfying.
I was the most satisfied with the cooperation that we had. I am a home performance specialist, so I was trying to do some new things that were not part of Tresidio's normal routine, but they were very cooperative and we worked together to get some very good solutions.
Everything on our list was done like clockwork. This experience was perfect. We always knew what was happening, because their staff kept us informed and we would know if there were any delays or anything. We had like seven walkthroughs, so we were very confident that things were being taken care of it and we were being provided with quality construction. Everything was perfect.
Their professionalism, timeliness, quality, and price.
Exceeded timeline and expectations!
The fact you deal directly with the owner/builders every step of the way!
Absolutely, 100% every step of the way!
I was amazed our past experience was that if a homeowner changed something then the cost always went up. They subtracted what they planned on for a close and subtracted that cost from our request. It felt like they could account for every penny.
They responded to all our questions quickly and guided us through our decisions with ease.
I think this is there strongest point. We felt trust with both Jon and Russ right away. After that if they told us something we never worried. It was actually a very fun experience.
Absolutely and we already have!
None. I wouldn't hesitate to have them build for us again, however, it would be very hard to leave this house.
Trust, organization, follow through (as above)
Tresidio Homes, was nothing short of spectacular! They did not fall short in any way.
I relocated from Arizona and was living in an apartment until my home was complete. They gave me a finish date and stuck to the plan all the way through. I would recommended Tresidio Homes to anyone.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tresidio Homes - RCE 27875 as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys