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They basically did a great job.
If you're asking about installation, yes, if you're asking about the planning stages. Installation is wonderful, but the planning and design problems. It's too broad of question because there were the installation and planning stages.
Everybody did a good job. They were very courteous and professional.
Very professional! High quality work!
Chino was extremely responsive and professional!
Despite the problems with the silicon sealing of the under mount sinks (discussed below in question 11), I have already recommend Top Priority to a Realtor friend who saw our new kitchen, and who is about to start her own kitchen remodel in a couple of months. I previously have said great things about your company to various people who admired your previous work for me on the apartment unit over our garage.
The installers were timely, neat, efficient, and did a good job!
Their customer service was great.
Great customer service!
They were very professional.
The guys came in to do what they were supposed to do with the countertop, but something else had to be done and they sent ut two completely different gentlemen. It would have been nice to know it was going to be different work crews.
I would not recommend Top Priority because they did not fabricate our counter as specified in shop drawings or discussed in counter review meeting. Resulting in having to live with the end result of their mistake
The sales process was exceedingly tedious, with Top Priority or Home Depot demanding acceptance of redundant and detailed documents. Since the work had already been paid in full, this was tantamount to being mugged in the street. The work however was top notch, and in the end that is what we will remember. But I still hate your lawyers, and this will leave a shadow on your name.
Top Priority Counter top Professionals was fantastic. I found them through Home depot and because of that i had a lot of scheduling problems with them because of Home Depot.
Top Priority Countertops was wonderful. We have worked with many countertop specialists before and have had good luck with most but they were definitely the best we have had. My daughter-in-law is a project manager and she was impressed by the work they did and how great it looks.
I'd say a 4, because I haven't had anyone to compare to. There may be better service out there, but since I went through Lowe's I wasn't given a choice. I was told that was who was coming out.
They expected the finish in the afternoon and there were some issues along the way so they had to return on a Saturday morning. That is not an expected work day but they came in cheerful and completed the job.
They are professional and have good customer service.
The initial demo was great, the installation was great but the in-between work was done very poorly.
They came on time and were friendly and neat. The countertops look great!
Very professional employees
This has been a difficult review to submit so for the sake of fairness, please read this entire review. Our project consisted of granite countertops, full height backsplash, a knee wall and bathroom vanity top. Many mistakes were made during our project that resulted from faulty measuring and what I must assume was poor communication and/or plan reading. Many trips were needed to correct the mistakes and if I were a less patient person and was on a fixed timeline, this would have likely become a big issue. Although mistakes were made, we were assured that everything would be corrected - and they were true to their word. The final installation is wonderful and my wife and I are very pleased. In overall view of the total project, we cannot provide a five star review, but wish to strongly convey our respect for a job fully completed.
They showed up on time and they did a good job. After everything was said and done, it was an attractive counter top and you couldn't really see the seams.
They did a very good job. They were very helpful.
I was impressed with the accuracy of the measurements. Everything fit like a glove when I put my appliance in.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Top Priority Countertop Professionals as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys