Recognized Excellence - The entire team was a pleasure to work with.
Additional Comments - We need y'all for the upstairs bathroom
Areas Of Satisfaction - I was most satisfied with their timliness, the communication, their professionalism, and with the quality.
Additional Comments - I look forward to working with Top-Notch Renovations in the future.
Communication - Anytime an issue arose they contacted us quickly with options or solutions to the problem. Also, any questions or concerns we had were addressed very quickly.
Professional & Organized - Everything regarding the project was laid out in the beginning and there weren’t a lot of changes to the original plan.
I thought that the team leader was excellent and the painters were great. They were all good people that impressed us. We had a small problem and they came back the next day and took care of the issue.
Outstanding customer service and excellent workmanship!
Everyone was very nice to us and they worked with us to get everything done very quickly. They did a great job.
The quality of work is excellent.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Top-Notch Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys