Recognized Excellence - Tom Parks did an outstanding job managing our project. David Robinson was very helpful in helping us decide on styles and design and visited several times to check on progress. Clyde Thomson visited the job to make sure everything was going as expected.
Areas For Improvement - None. The delays that happened were out of their control.
Areas Of Satisfaction - Teamwork between Thomson's people and the plumbers and electricians was really impressive. Amazing amount of knowledge and creativity on this project.
Design - David and Tom were extremely helpful in decision making about design desires vs. reality in terms of expense.
Additional Comments - It is my desire to work as a team with any contractor, but you can't do so if the other party isn't amenable to the idea. I sensed from the beginning that Thomson would be comfortable with this type of relationship, and I was correct.
Areas Of Satisfaction - I was most satisfied with the final job and the people I worked with.
Lead Source - My neighbor had used them.
Additional Comments - I am pleased with the final product. They worked well with me.
Areas Of Satisfaction - I was most satisfied with their courteousness and professionalism of the sales staff, support staff, and people on the job site.
Lead Source - I heard about Thomson Remodeling Co via google search.
Additional Comments - They do an awesome job, and if we need anything else we will use them.
Areas Of Satisfaction - They gave a good explanation of what they were going to do.
Areas For Improvement - Most businesses probably need a little more work done to deal with females (specifically) in the way that they explain things. They should explain the options better--they have a paternal instinct. Other than that, I love them.
Areas Of Satisfaction - I was most satisfied with the quality--they do good work. They have done five or six large projects for me, so I was obviously pleased with them.
Additional Comments - They do a quality job. I have had lots of compliments from neighbors because they maintain the architectural character of the community. They love the careful detail that they applied--they didn't just throw a flat roof over the deck. They're really sharp roofing guys. They knew how to get just the right pitch and how to do the trim work to make it fit in with the other two roofing structures. It looks very nice.
Areas Of Satisfaction - Willing to let us take samples home to see how they might look. Did meet the deadline we had for completing a closet.Kitchen looks great, a pleasure to work in. THeir design is conventional but very successful. we also chose them because they handled almost all of the details-- buying and installing appliances for example. Probably makes them more expensive, but took a worry off me.
Additional Comments - Very satisfied here. THe workman/carpenter who did the work was steady, reliable, nice to have around.
Areas Of Satisfaction - They had great suggestions, did great work, were on time , and the staff is easy to work with.
Lead Source - I've used them for 20 years on various projects, so i don't recall how we first learn about them
Additional Comments - They designed a built a gorgeous bathroom for us, work is first rate
Areas Of Satisfaction - I was most satisfied with the fact that they have a store with lots of samples that I could see. I did not have to waste my time going to a specialty tile store or to Home Depot and driving around town to look at different options. Instead I could see everything there together in their store. Seeing everything together was very beneficial for me as well as convenient because I did not have to drive around everywhere. Also, they stuck to their time schedule, which in this line of work is unheard of. This was literally my first experience of a contractor meeting their deadline, which was great. The quality of the work by Fred and the materials used were very high as well. The salesperson that I dealt with, David, was really very professional. Those were the things that were the most important to me.
Lead Source - I drove by and saw their physical location on Coldspring Lane.
Areas Of Satisfaction - Very nice people. Tried to accommodate and responded well via email, etc.
Expertise - Every single individual that performed work on my property was highly skilled. My house was built in 1890, and needless to say was not exactly straight. After the superb work performed by Thomson Remodeling, my house looked tremendously better. Certain problems were tough to solve, but they did their best which is what I expected.
Professional & Organized - Tony the project manager was very professional at all times! He definitely had his ducks in a row, and was able to get the work done when it was needed.
Schedule - We didn't necessarily have a schedule. I went into this transaction with the understanding that Thomson was a highly desirable company to work with. And now I know why! We did not include a schedule in a contract, however, when the work absolutely needed to be done, the work was finished quickly on time and without corners being cut.
Budget - I paid for exceptional work and I received just that. I was advised as to the best practices, and we were able to negotiate new items that were very reasonable in cost. They did not recommend the most costly solution to sell me a product and more services I didn't need. I had a rotted portion under a window in which they removed the rotted portion and salvaged the remaining sections. Not to mention this was an addition to the contract.
Construction Quality - Absolutely excellent work and craftsmanship. Job was done exactly to contract. They did not even try to cut corners!
Problem Resolution - I had a single very minor issue with work that was performed, even though the work was already way above my expectations! Thomson had the guy back out there to fix the issue the next day! I'm sure this issue only existed because he had to leave because of the rain.
Clean & Safe - Simply put...Always. Exterior paint was completed in no time, and it was like they were never there.
Value - You get what you pay for with this company. Worth every penny.
Areas For Improvement - My property was a home I was preparing to rent. I only wish I could have lived in it longer after all the great work Thomson performed!
Additional Comments - I have been using them for a while now, and they've done a nice job with whatever I've asked them to do. They're not cheap, but you get what you pay for.
Employees & Subcontractors - There weren't any subcontractors. Everyone I dealt with were their employees and they were great.
Punchlist - There wasn't a punchlist.
Areas Of Satisfaction - They did exactly what I asked them to do and they did it well.
Lead Source - I've known them for 15 years. They've done work for us and our neighbors.
Areas Of Satisfaction - I think they provided a pretty decent value, and I liked the interaction I had with the workers and people at the office.
Areas Of Satisfaction - Thomson notices problems and applies thoughtful solutions after thinking through the matter carefully and thoroughly.
Professional & Organized - I had a hard time knowing when it was even going to get done. There was some confusion about that. They finally did it before we had some snow, but that was over a month later, and I thought the whole project would only take about a month.
Areas Of Satisfaction - I was very satisfied with the quality of the work.
Lead Source - I was looking for a roofer - someone I hadn't used before, because the last roofer I used hadn't done a good job - so I went to one of those sites where they list different roofers in Baltimore.
Additional Comments - I felt that they were very courteous, and they did a good job. It's just that the job took longer than I thought, and the scheduling was a little off.
Areas Of Satisfaction - The bathrooms and everything were of good quality.
Additional Comments - They did my bathrooms, and the work was marvelous. They cleaned up after themselves each day, and the work was very satisfactory.
Areas Of Satisfaction - I was satisfied with everything! That's why I chose Thomson.
Lead Source - Years ago someone I know had them do roofing, and he praised their work. We've used Thomson ever since.
Additional Comments - Anything I need, I call Thomson and I know it will be done right!
Areas Of Satisfaction - The employees were all pleasant and easy to work with. The few custom pieces we had made to match what was already in our kitchen came out very well.
Lead Source - Through friends who have been Thomsen customers for years.
Lead Source - Recommended by real estate representative.
Areas For Improvement - I was fully satisfied.
Areas Of Satisfaction - Quality of workmanship.
Lead Source - I first used them 12 years ago and am not sure how I found--may just have seen their storefront.
Areas Of Satisfaction - Thw workmanship is outstanding.
Areas Of Satisfaction - the job is done right the first time
Lead Source - from the Bolton Hill neighborhood association website
Additional Comments - it's a pleasure working with Clyde
Areas Of Satisfaction - Easy to reach owner estimator; nice to have one carpenter/mechanic in charge of everything.
Areas Of Satisfaction - As selected above:excellant employeesquick follow upclean and well kept arearesponsive and responsible
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thomson Remodeling Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys