I recommend them to everyone. Give them all 5s!
Tim provided excellent service. He worked hard to make my dream kitchen a reality.
They started the kitchen in October, so I expected the kitchen to be finished by thanksgiving. It wasn't totally finished. Some of the products weren't exactly as I thought. I asked for pull out drawers. I don't mind the pantry. When I open the door to the other cabinet it's more like a tray with a three inch lip, so you cant stack because it doesn't have sides or a top. I Never mentioned it to Tim because there's nothing he could've done after the cabinets were in. I would suggest they show all the product to the customer before they install it. I had a problem with the lazy Susan. The opening wasn't big enough because they were trying to get everything in. There could've been manipulation to get two or three more inches in there. The way the lazy Susan is made, the shelf is so low you don't have much clearance for anything on the bottom, so I didn't care for the lazy Susan very much. Everything else was pretty good. The kitchen is beautiful. I'm happy with the sink and the vent hood. It wasn't finished in the time I expected. The slide out drawers not really being drawers wasn't good. The lazy Susan wasn't up to par.
Mr Thomas delivered what he said he would. All work was completed on time. We have recommend this company to several others in our community and will continue to tell and show other people what a great job Thomas Kitchen and Bath delivers.
Wonderful company. Always followed through on what they said they would do. Good quality, good people, good experience.
We were very pleased with the bathroom renovation project which was completed in October, 2017, under the leadership of the former owner, Reed Thomas.
Excellent work, done right! All the employees were friendly and courteous and really cared that I was happy with the process and the result. I would definitely recommend them.
I am satisfied with what they did, the owner was very polite and professional.
Edgar was awesome to work with! Jenkins Environmental Services did an exceptional job! Edgar and the guy that he had out here with him did an amazing job! They were courteous, thorough, and I would recommend them to anybody!
Fresh Coat painted our church every one was very pleased.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thomas Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys