overall the quality fo the construction was very good -
We love our new house. The Pecoy folks were professional and did a good job, even though they were stretched pretty thin at times. Take the time estimates with a grain of salt. Or two.
Pecoy builds extremely high quality homes, however their customer service is lacking. A few good hires could turn this around in no time, but our experience was not what we thought it would be.
Professional staff. Good communication. Reall6 happy with the results!
Professionalism of staff and adherence to schedule.
Todd. He was very attentive to our needs and was a pleasure to work with.
I would like to recognize Steve for his exceptional service.
The installation crew was polite, friendly and accommodating.
Entirely stress free experience from first contact with office staff through installation and completion of project. I am very satisfied with the results.
I am very happy with their workmanship and the time frame.
Terrific roofing job, clear communications in pricing and setting up the dates, and very willing to problem solve when we found work that required more work.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Pecoy Companies as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys