This was one of the worst experiences with a contractor I have ever had. I tried multiple times to get items repaired with no luck. They kept putting me off. Then I attempted to speak with the owner. No return calls or emails. I even filled out a past survey showing how unhappy I am. Still no response. Shocked and disappointed!
Extremely accessible, great work, on time and fairly priced. Good to have plumbers on the team, not subbed out. Will definitely call again.
Areas Of Satisfaction - I was satisfied with their timeliness.
They did a good job, very timely, they did what they said they would do.
I am a repeat customer for a very good reason. They seem to fin the employees in their fields. Both times they had the very best and I am a contractor. Those things are a priority to me. They were very qualified and very skilled. I would not hesitate to recommend them. I have recommended them the second time as well
Communication - Exceptionally good communication. Doris is a fantastic asset to the firm and makes sure everything is communicated effectively.
Problem Resolution - It was a complicated job and we did need to change course a couple of times, and it was all done very professionally and to my complete satisfaction.
Clean & Safe - They were exceptionally clean workers, everything was kept neat, tidy, and safe.
The company and its contractors were simply awesome. We could not have been more pleased. I highly recommend them.
Areas Of Satisfaction - The design and craftsmanship. As close to perfection as possible. Plus, they left everything so clean each day and were so respectful of our home.
My kitchen and bath look beautiful!
Areas Of Satisfaction - I was most satisfied that they had someone who chose the color, tile, and patterns for me so I didn't have to.
Areas Of Satisfaction - They took the time upfront to identify the materials we needed, so I was confident they would stick with the budget. I also really liked the fact that they were managing all the aspects of the project
Areas Of Satisfaction - They did very well with starting on schedule. The individual workers were very polite, clean, respectful, and they took pride in their work. Bob was exceptional and Ron also did a very good job.
I was very pleased with the professional services they provided. They were on time and worked efficiently. I would recommend them to anyone.
Likely To Recommend - I definitely would recommend them to others. I was very pleased with the professional services they provided. They were on time and worked efficiently. I would recommend them to anyone.
The entire experience was very good, from the time that Joe came over and went through the job with us until completion. They were very personable, and came out promptly everyday. There were no frustrating moments for us.
Very happy with the work the Bath and Kitchen Gallery completed on my 2 bathrooms. Great quality within the budget we discussed. I have no hesitation recommending them to others.
Areas Of Satisfaction - Very professional, great work, kept within agreed upon budget
Areas Of Satisfaction - I was most satisfied with everything. They started the job when they said they would. They completed it in the timeframe. They were punctual and did a great job completing the project.
Areas Of Satisfaction - I was most satisfied with the workers on the site they did an excellent job.
They did an excellent job, everything came out real good.
While still quite expensive they did beat competitor prices. They used good quality materials but did exceed the time frame for completion.
I was absolutely thrilled with the staff, design, and finished product.
Areas Of Satisfaction - I am the most satisfied with the finished product. There were on point from the beginning to the end.
Areas Of Satisfaction - I was most satisfied with the workmanship and the finished product of the job.
Our master bathroom and bedroom was a bit of a challenge and "The Bath & Kitchen Gallery" did an outstanding professional job. They gave us a great new bedroom and bathroom, and helped SO much with the design process. They were very conscious of our needs and also very clean and tidy through out the whole remodel.
Areas Of Satisfaction - Finished product and it looks beautiful. Also like all the different products that we could choose from, rather it be mid grade to the premium.
Areas Of Satisfaction - Quality materials. Head of project was always courteous and helpful.
Areas Of Satisfaction - I was most impressed with all the pleasant people. They all knew their job.Everything was amazing.
After working with a builder and an architect to design a major renovation of our house that included moving and/or removing some walls and doorways for a more open floor plan, we found the project estimates well exceeded our planned budget. We had heard of Bath & Kitchen from a neighbor and received a mailing from them with a discount offered for projects of a certain size or value. We did not know what to expect for a project of our size and scope from a bath and kitchen general contractor, but we called. Joe surveyed our house and planned a beautiful renovation of the kitchen and baths that included enlarging doorways and giving us a more open floor plan. We also refurbished a wet bar area in the family room. The results were spectacular and within our planned budget. We achieved most of the desired renovation effects, to include a more open floor plan, at a much lower cost than with the original general contractor. B&K also handled a change order to renovate ceilings and add new recessed lighting in the living room and dining room ... and completed the additional work all within the original schedule. Our lead carpenter, Kenny, was fantastic and made sure work progressed as planned and that all trades (electrical, plumbing, glass, tile, etc.) were on time and did top quality work. The trades and subcontractors were all professional and did a great job. We had a great experience and are very pleased.
Expertise - Completed a major kitchen renovation and two bathroom renovations. We added a change order to include removal of old living and dining room ceilings and addition of new lighting and switches. All were done beautifully.
Construction Quality - Materials and workmanship were superior and exceeded expectations. Quality of workmanship may be dependent on who is assigned as the lead carpenter. We had the best one. Getting a good lead carpenter is key to project success. Great electrician and plumber!
Problem Resolution - Doris can always resolve any paperwork issues. Just call or email her.
Areas Of Satisfaction - Joe is a great designer and helps greatly with color and material choices. He is highly customer oriented. Kenny was a great lead carpenter and made sure we were satisfied with all work. They started and finished on time. The materials were all of high quality. The final result of all work and workmanship is superior to what many other bath and kitchen contractors might deliver.
Lead Source - Three things resulted in me calling B&K for the initial consult ... a neighbor's recommendation, looking at some work being done by B&K in an apartment of a condo where we also own a unit, and receiving a mailing offering a discount on projects of a certain size and value.
This was our third kitchen renovation project and the smoothest yet. Although the design phase took longer than we thought, the installation of the cabinets, electrical, wall tile, and plumbing, went according to the schedule. The cabinet installer certainly knew his business well and he paid close attention to the details and the overall look of the kitchen. He apprised us of any problem areas that arose and solicited our opinions on how to solve them as well as offering his own solutions. There were few items on the final punchlist and they were all resolved promptly. B&K is a professional organization and it certainly is apparent thru their employees and how they resolved any problems. We highly recommend them to our friends.
Areas Of Satisfaction - We really liked the final designs' details such as the backsplash tile selection, the countertop color, bookcase, and especially the end grain zebrawood cutting board that was integrated into the countertop.The high quality of the cabinets was a definite plus but the cabinet installer was the highlight of our experience. He is the installer that everyone wished that they had working on their kitchen. He is highly skilled, courteous, polite, responsible, and attentive to details. If we have more work done on the house by B&K, we will insist that he perform the work for us.
Clean & Safe - They were just amazing.
Areas Of Satisfaction - Overall I was most satisfied with The Bath and Kitchen Gallery in the overall professionalism of the team, and the great quality of their work.
Areas Of Satisfaction - That nasty old bathroom looks splendid.
Very satisfied with work performed.
Fletcher from Jenkins Restoration was very professional and he made sure every aspect of our home repairs met and exceeded our expectations. The repairs were done in a timely manner and I would definitely use them again.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Bath & Kitchen Gallery as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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